Sales Customer Service

Keri Harper

**** ******* *** #***

Nashville, TN. 37204

Email: ********@***.***

Phone: 615-***-****

Summary of Qualifications

Proven senior sales professional with a track record of success in sales and business development. Key focus on

general labor and staffing placement. Proven ability to successfully market and sell staffing solutions to both local

levels and the “C” suite in a complex sale. Strong communication, support, and leadership skills with clients and

colleagues at all levels. Recognized as a creative and effective strategic thinker and team player. Resourceful sales

professional, business developer, negotiator, and closer in the sales environment.

Experience: Trojan Labor

Business Development (December 2009 –June 2010)

Responsible for prospecting, qualifying and Selling Trojan Labor Products & Services in the Louisville and

Nashville markets;

Prioritize and forecast all potential business opportunities within territory;

Created business plan for selling and generating leads in territory;

Determine pricing and present proposals;

Developed relationships with general contractors and subcontractors of major commercial construction projects

to provide labor solutions through cold calls and area prospecting;

Managed and strengthened accounts by delivering excellent customer service with consistent follow up;

Documented daily activities in sales management program;

Managed, coached and trained other Business Development Representatives;

Attended and participated in networking/industry events regularly to assist in growing current business and

forging new relationships;

Surpassed sales goals on a consistent basis.

Staff Zone

Sales Manager (February 2007 – October 2009)

Build, manage, qualify, and maintain a database of clients and prospects that is aligned to the business

opportunity in the market;

Sell Staffing Services through effective phone calls and in-person visits, which foster a consultative relationship

and increased business with the client;

Sell value of services to support customers in achieving their business goals;

Effectively recruit, interview, retain, coach and develop Talent, understanding their needs and helping them meet

their professional goals;

Market the talent's skills, knowledge and abilities to the right companies so that we make the best match for the

Client and the Talent;

Consistently exceed Client and Talent expectations of service by following Operational Standards and offering

innovative and creative employment solutions;

Work with a unit partner to effectively manage the profitability of your business including volume, pricing, and

management of days sales outstanding (DSO)

Prospected and cold called general contractors and subcontractors of major commercial construction projects to

provide labor solutions;

Developed and managed a brand new territory, introducing Staff Zone to the Middle Tennessee market;

Maintained relationships through superior customer service;

Consistently exceeded monthly sales goals;

Achieved 2nd place in company- wide Annual Sales Contest for 2007;

Achieved most overall sales growth for 2008.

Interbay Funding

Account Executive (November 2002- February 2007)

Responsible for growing the broker base;

Developed and maintained broker relationships through sales calls;

Educated mortgage brokers on the benefits, policies and procedures of commercial loans;

Assisted brokers, processing and underwriting from initial loan application to funding;

Exceeded monthly sales goals in applications and fundings.

Wachovia/First Union Home Equity

Account Executive (May 2001-November 2002)

Proactively prospected, qualified, expanded and maintained a regional territory account base

Conducted sales presentations and training sessions for mortgage brokers

Retained account base by efficiently demonstrating professionalism and product

Education: University of Tennessee- Knoxville, TN

B.A. Psychology

Computer Skills: Windows XP, MS Outlook, MS Office, Access, Excel, and PowerPoint

References

Upon request

Contact this candidate