Engineer Customer Service

DONNA B. JACKSON, CNE, MCSE

Email: *********@**.**.***

Phone: 919-***-**** 1035 S.

Philwood Court

Cellular: 919-***-**** Fuquay

Varina, NC 27526

NETWORK ADMINISTRATOR

Results oriented Network Administrator who is creative in identifying and

designing effective solutions to meet the current needs and future

expectations of business. Areas of expertise in:

* Systems Design and Development * Server LAN/WAN Optimization

* Network Design * Technical/User Support

* Directory Tree Design * Project Management

* Help Desk Management * Systems Application Software

* Hardware/Software Troubleshooting * Network Analysis &

Administration

PROFESSIONAL EXPERIENCE

Capstrat, Inc., Raleigh, NC 2002 to

May, 2010

Technology Manager

Network Administrator

. Managed installation of Cisco network infrastructure (2800 series

routers, ASA 5510 firewall, 3560G network switches).

. Installed and administer Windows 2003 Active Directory servers,

including Domain Name Server and DHCP Server services.

. Installed and administer Exchange Server 2003/2007 server, Microsoft

SQL Server 2000/2004, and Microsoft IIS Server 6.0.

. Managed installation and administer Cisco Call Manager 5.0 VoIP phone

system, with Unity voicemail server.

. Installed and manage Blackberry Enterprise/Professional server.

. Responsible for research, acquisition and configuration of all new

Windows server/desktop systems.

. Manage Apple network and desktop systems, including Apple XServe

servers, Apple XRAID and Promise RAID SAN system.

. Responsible for development of emergency situation strategies and

fault tolerance for support systems.

. Provide user/desktop support and training daily.

Shark Technology, Inc., Raleigh, NC 2000 to

2002

Network Administrator

. Administered Windows IIS Server (NT 4.0), Windows Domain Controllers

(NT 4.0), Exchange Server 5.5 (NT 4.0), and Microsoft SQL Server 7.0.

. Installed and administered Checkpoint Firewall server, established VPN

connections for remote workforce.

. Supported network infrastructure, including Cisco router and network

switches.

. Maintained telephony systems including telecommunication contracts for

voice and data.

. Provided user/desktop support and training to local office and remote

workforce.

DONNA B. JACKSON Resume - Page 2

Monumental Life Insurance Company, Durham, NC 1985 to

2000

Senior Network Systems Engineer, Senior LAN Analyst, Systems Analyst

Managed the overall process of data communication to the corporate

data center.

Managed day to day operation of LAN/WAN networking hardware, and

wiring for workstation environment.

Personal computer workstation acquisitions, installations, upgrades

and maintenance for 200+ nodes.

Accountable for training and help-desk support for personal computers,

mainframe-based applications, and network environments.

Managed daily administration of Novell Netware and Windows NT 4.0

LAN/WAN for 200+ end-users.

Actively participated in overall company planning and the budgeting

processes as they relate to operational use of corporate and company

MIS resources.

Skills

Operating Systems:

Windows 3.X/NT/2000/XP/Vista/7, Windows Server NT4.0/2000/2003/2008 64 bit,

Microsoft Exchange 5.5/2003/2007, SQL Server 7.0/2000/2004, Linux, Apple OS

X, Cisco IOS

Networking:

Cisco PIX 515E and ASA 5510 Firewalls, Checkpoint Firewall, Cisco

2500/2600/2800 series routers, Cisco 2950/3650G switches, Extreme and

Netgear switches, Barracuda spam and web filters, Cisco 1200 Series AP

routers, TCP/IP, DNS, DHCP, SNMP, Workstation and Server Remote

administration

Hardware:

Dell PowerEdge/Compaq/HP/IBM Servers, Dell Desktop/Notebook models,

IBM/Lenovo Thinkpads and Desktops, Blackberry devices, iPhone and Windows

CE devices, Sprint/Nortel PBX phone systems, A/V projectors, Sprint data

card

Software:

Windows Office Professional Suite (Word, Excel, Powerpoint, Access,

Outlook), Microsoft Project and Visio Professional, Adobe Acrobat

Professional and Creative Suite, Symantec Backup Exec, Bakbone Netvault

backup software

Education

Professional Designations:

* Microsoft Certified Systems Engineer, December, 1999

* Certified Novell Engineer, Netware-5, March, 2000

* Associate, Customer Service, 1990

* Fellow, Life Management Institute, 1987 (Includes completion of 10

college accredited courses offered by the Life Office Management

Association, Atlanta, Georgia which included courses on Insurance Law,

Accounting, Economics and Investments, Mathematics, Information

Systems and Business Management)

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