May *, ****

To Whom It May Concern:

My name is Susan Heun. My husband and I recently re-located from Phoenix,

AZ to Denver, CO at the beginning of June 2010.

While in Arizona, I was laid off my job with Mitchell Sweet and Associates

(MSA) after 22 plus years because the company had to close their doors due

to the economy in Arizona.

I stayed with MSA because of the challenges, team atmosphere, and the

respect we all had for each other. I was with MSA from 1985 to 2008.

After being laid off from MSA, I was offered and accepted a position at

Debt Settlement USA (DSUSA). Unfortunately, DSUSA also suffered from the

economy and I was once again laid off. I was with DSUSA from 2008 to 2009.

I began looking for work immediately. DSUSA called me back four months

later to offer me another position. Although I would like to have retuned,

my husband was offered and accepted a job in Denver, CO. I could not

accept the job knowing that I would be leaving Arizona within 2 months.

I am now looking for employment in the Denver area. I will be able to

start a position no later than June 15, 2010.

My goal is to find another company, small or large, to spend my next 22

plus years with.

I am sending my resume to you in hopes that we could set up an interview to

see if I would be a good fit for your company.

Some of my qualities/skills are:

. Loyalty to a company

. Flexibility to do whatever is asked of me

. Willingness to learn whatever comes my way

. Leadership by example

. Self Motivated

. Multi Tasking

. Ten Key by touch

I want to work in an environment where each person is respected and works

as a team. Although salary is important, it is not the most important

aspect of a job for me. I am prepared to start over.

I look forward to hearing from you.

Sincerely

Susan A. Heun

623-***-**** (cell)

Susan A. Heun

13488 Monroe St

Thornton, Colorado 80241

623-***-**** - Cell

ablars@r.postjobfree.com

OBJECTIVE - Use dedication and leadership experience in a customer care

and/or post collections environment.

PROFILE

. Dynamic, creative professional with more than 22 years of documented

success

. Energetic and self motivated; able to handle multiple projects in a

pressure environment

. Skilled in establishing performance standards and goals

. Assertive, focused team builder capable of coaching, motivating and

stimulating creativity

EXPERIENCE

Debt Settlement USA (DSUSA) 2008 - 2009

.Reason for leaving - work force reduction - laid off

Administrative Assistant - Special Support

. Responsible for receiving and attaching legal documents to client

accounts

. Responsible for assigning legal documents to special support personnel

for follow up with client

. Provide daily spreadsheet to manager and director with detail of all

documents, deadlines, client information, creditor information and who was

assigned to document

. Provide monthly updates to Manager and Director summarizing legal

documents received, placing emphasis on types of legal documents

increasing/decreasing as well as the creditors initiating the documents

Administrative Assistant - Negotiations Department

. Responsible for maintaining attendance data base for all Special Support

and Negotiation personnel

. Authorize first approval on Absent Requests and forward to Director for

final approval

. Reconcile attendance with payroll each pay period.

. Responsible for performing audits on all negotiators relating to requests

such as:

. Moving a New Client to Active (review calls and documentation)

. Moving a Client to Out of Debt (review DSUSA fees paid, all accounts

settled, documentation)

. Approving Credit/Bonus for settled accounts (settlement letter

received/attached, documentation)

. Deny and inform negotiator of any requests not in compliance

. Document and report findings to Manager and Director

. Review selected "status" of accounts and update as needed

. Assist on Special Projects as Assigned

Mitchell Sweet and Associates 1985 - 2008 (23 years)

. Reason for leaving - company closed - all employees laid off

Student Loan Consolidation Verification 2007 - 2008

. Responsible for completing Loan Verification Certificates (LVCs) to be

finalized by current lenders

. Responsible for inputting, updating and finalizing returned LVCs for

final consolidation processing

. Contacted and followed up with current lenders to ensure return of

requested LVCs

Student Loan Consolidation Origination 2005 - 2007

. Responsible for reviewing, auditing and approving customer loan

applications for consolidations

. Responsible for appropriate documentation inserts for customer

consolidations

. Coordinated with 2nd shift to ensure accurate processing

Post Collection Support 1995 - 2005

. Responsible for post collection activity, including but not limited to:

repossession and liquidation of delinquent auto accounts.

. Worked with bankruptcies, and insurance claims - including payment and

proceed adjustments

. Worked with the Consumer Credit Counseling Service Program and customer

correspondence

. Resolve escalated dispute and complaint calls reaching win-win solutions

while achieving client goals

Cashiering and Processing 1994 - 1995

. Managed lockbox and physical payment processing for customers, auctions

and trustee receivables

. Conducted payment and account research and resolved customer credit

disputes with the credit bureaus

. Adjusted account due dates, deferments and set up of ACH payment

transaction

Claims and Title Department 1991 - 1994

. Coordinated with state Department of Motor Vehicles to perfect titles and

resolve title issues

. Filed insurance claims for clients and processed customer primary and

repair insurance claims

Student Loan Department 1989-1991

. Coordinated and reconciled student loan records with the Department of

Education

. Managed student deferments, forbearances and adjusted disbursed payments.

. Conducted monthly and annual reconciliation of all loans for completeness

and accuracy

Student Loan Technical 1985-1989

. Reviewed student loan documents for completeness and accuracy and

initiated customer accounts

. Managed correspondence and maintained individual student loan files

. Conducted monthly and annual reconciliation of all loans for completeness

and accuracy

ADDITIONAL SKILLS AND EXPERIENCE

. Leadership skills

. Experienced user of Microsoft Word & Excel

. Some Access knowledge

. Use of NSLDS

. Completed the following courses: Manager Certification Course, Wage/Hour

and Labor Law, Sexual Harassment, Documentation and Evaluation, Leadership

Training, Firing, Other Harassment, Safety, Privacy, Discrimination,

Workplace Violence, Netiquette

ACCOMPLISHMENTS

. Created and implemented task flow analysis, training manuals and training

outlines for employee development

. Developed departmental policies and organized processes streamlining

cumbersome and redundant tasks

. Earned recognition for 100% accuracy of process accomplishments from

internal and external audit teams

. Cross-utilized trained staff to complete other departmental tasks to

increase productivity

. Developed and implemented daily task tracking to prioritize and

distribute procedures; increased effectiveness

. Established task and departmental goals and benchmarks; linked

accomplishment to recognition program

. Cultivated a harmonious team driven to achieve individual and department

goals

REFERENCES

Mitchell Sweet

President

Financial Sector Solutions

602-***-****

Kent R. Williams

Chief Operating Officer

LeaseDimensions, Inc.

503-***-****

ablars@r.postjobfree.com

Troy Kastorff

EVP

Financial Sector Solutions

Cell - 480-***-****

Ruben Soto

Director

Financial Sector Solutions

480-***-****

Tom Stacy

Wells Fargo

Director 480-***-****

Ronda Heitzman

Credit Manager

Diamond Audio Technologies

480-***-****

John Volrich

Manager - Negotiation/Special Support Manager

Debt Settlement USA

480-***-**** x5137

Todd Wooldridge

Director - Negotiation/Special Support Director

Debt Settlement USA

480-***-****

602-***-**** (cell)

Contact this candidate