Customer Service High School

Williams *

April Williams

*** ********* ***** ****** ******, Georgia 31093 478-***-****

General Information

I’m a 27 year old, single mother of 2 young girls ages 9 and 5. I’m very dedicated to my job in

providing for them and making sure that they have everything they need. For that reason, I have

been actively employed for the last 8 years and I give 100% dedication for any company that I

am employed with that helps me fulfill my main job which is taking care of my girls. I have

reliable transportation, type 45 wpm, 5 years experience in customer service, and 3 years

experience in clerical and production type fields. I am a very fast learner and willing to learn

new things.

Employment History

• Perdue Farms Inc. 250 GA Hwy 247 Spur Perry, Georgia 31069-9211 478-***-****

• Convergys Corporation 3947 N. Oak St. Extension Valdosta, GA. 31605 229-***-****

• Excell Agent Services 4050 Riomar Drive Rockledge, FL. 32922 321-***-****

Experience Highlights

Williams 2

Customer Service:

• At Convergys Corporation, I was a customer service

representative. My main duties included answering inbound customer service calls from

DirecTv customers. I assisted customers with payments, I resolved billing disputes, and

I also provided some technical assistance. At Excell Agent Services, I was an operator

for AT&T and other telephone companies. My main duty was to provide directory

assistance for customers which included looking up numbers and providing addresses at

times. My telephone etiquette is exceptional and I handle stressful situations very

professionally and hastily.

Clerical and Production:

• For the last 4 years, I have been employed with a

company by the name of Perdue Farms Inc. This is a poultry processing company which

included duties ranging from killing chicken, cutting and deboning chicken, cooking the

chicken, and then packaging and shipping the chicken to consumers. Currently, I am

responsible for maintaining the records of packaged and shipped product. This includes

scanning every box and making sure each box is accounted for and also keeping record

of the company’s profitability for my shift each day. Then I enter all data into the system

that’s transferred to shipping. I’m very knowledgeable with computers and have a typing

speed of 45 wpm.

Education

High School Certificate of Completion from Lowndes High School 2001

General Education Diploma from Middle Georgia Technical College 2007 (Perfect score in

Reading!)

Williams 3

Currently enrolled at Macon State College looking to obtain my degree in Applied Health

Sciences, majoring in Registered Nursing. I currently have a 3.33 Gpa.

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