Customer Service Management

DWIGHT MARSH

** ******* ****

Rutland Ma, *****

Phone: 508-***-****

email: ***.***@*******.***

CAREER TARGET: DOCUMENT CONTROL MANAGEMENT, OFFICE SUPPORT.

Skilled Senior Document Control Coordinator with over thirty years of

dedicated service supporting daily records management functions.

> Focused, results-oriented documentation support technician.

> Strong organizational, communication and customer service skills.

CORE SKILLS

Experienced with Adobe Illustrator, schematic capture systems (Sable,

Composer and PDM ViewLogic) and Pro_Engineer mechanical design

systems, as well as Microsoft Word, and user experience with Excel and

unix.

PROFESSIONAL EXPERIENCE

EMC Corporation/Data General Corporation, Southborough, MA 1989-Oct

2009

Senior Document Control Coordinator

Responsible for data storage and electronic archiving of corporate

documentation to a Celerra storage system and populating the e-Doc

Services web site.

> Developed skills with many different drawing capture software

systems including Adobe Illustrator, Pro_Engineer,

Pro_Intralink, PDM/SolidWorks, Composer, Sable, and Acrobat

Reader/Writer.

> Performed functions dedicated to the electronic transfer of

files to outside vendors and internal engineers utilizing unix

and email.

> Completed Clearquest part approvals in the Windchill space

assigning Group-Type-Capabilities for new parts.

> Supported the model creation, model and part change process in

Oracle in support of the monthly pricebook.

Data General Corporation, Westborough, Massachusetts

1977-1989

Micrographics Technician

Selected to head up the new Micrographics Department in 1981.

> Worked with minimal supervision while mastering skills on the

Kodak MRG-1 planetary camera, film processor, 3M 938 Duplicard

Printer, IBM reproducing punch, interpreter and the card sorter.

> Duties included filing aperture cards, master drawings and

specifications, distribution of cards to national and

international plants.

> Responsible for tracking and ordering supplies for the

micrographics room.

DWIGHT MARSH

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Senior Clerical Assistant

Beginning in 1977 as a Clerk II through 1981 as Senior Clerical

Assistant, worked as an Artwork Release Coordinator.

> Maintained logs which charted various artworks progress through

revision changes and ECO approval.

> Released artworks and drawings to the Documentation Room's

active files and created physical drawings using various circuit

board artwork layers.

> Position demanded a close liaison with engineers and ECO

coordinators.

> Additional duties included making mylar copies and assisting co-

workers with filling document print requests.

> Required a full knowledge of all print room machinery including

a Nuarc Platemaker, 875 Blueline, Xeriox and other duplication

machines.

Arduini Manufacturing Company, Worcester, Massachusetts

1976-1977

Secretary/Receptionist

Duties included typing correspondence, greeting prospective customers

and salesmen, answering telephone and delivering mail.

EDUCATION

Worcester State College, Worcester, Massachusetts

1985-1986

Night School, Management Courses:

Fundamentals of Management and Organizational Behavior

Organizational Dynamics

Problem Solving in Organizations

Leicester Junior College, Leicester, Massachusetts

1969-1971

Associates Degree in Business Administration

Other: Corporate Courses:

Introduction to Computers

DG/US User - UNIX Course

Word for Windows 95 - Intermediate

Beginning Word 6.0 for Windows

Northeastern University: Micrographics course

Perceptive Communications Seminar

Business Protocols

SERVICE

United States Air Force, Beale Air Force Base, California

1971-1975

Private to Sergeant.

Clerk Typist - Performed administrative support.

Honorable Discharge.

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