Sap Customer Service

Johnny E. Mckenzie

**** ******** *****

Atlanta, GA 30088

( H ) 770-***-****

( C ) 404-***-****

**********@***.***

Overview

An accomplished certified SAP ABAP consultant and IS professional with over 15 years

of design, development and implementation experience of on-line business systems,

using SAP R/3 software. In addition, an accomplished SAP Workflow developer with

over two years of experience. Strong documentation and customer service skills as well

as MM/PP functional skills. ABAP/4 module skills include:

Media Materials Management

Sales/Distribution Production Planning

FI/CO Inventory Management

Production Planning WM

MRP CRM

TRM SAP CRM ABAP 7.0

SAP ECC 6.0

Education

SAP/R3 MM,PP Certified in Materials Management/Production Planning, SAP Academy,

Dallas, TX., 1995.

MBA, Computer Information System(CIS), Georgia State University, Atlanta, GA

BS. Electrical Engineering, Georgia Institute of Technology (Georgia Tech)

BS. Mathematics, Morehouse College, Atlanta, GA

Business Experience

Gantech Inc. (Columbia, MD) (SAP Workflow Developer – Contractor for Accenture

project) (11/2009 – Current)

• Written Functional and Technical Designs for workflow-related processes as

consultant for the Comptroller of Maryland (COM) replacing legacy SMART Tax

system with SAP TRM (Treasure and Risk Managment Module) functionality

• Developed, Tested and Implemented workflow processes based off of functional

and technical workflow designs in the SAP module Contract Accounts Receivable

and Payable and CRM module

• Workflow processes developed included Write-off Approvals, Promise-To-Pay

Approvals, Returns Exception Processing, Large Refunds Approvals, License

Revocation Notifications, Statute of Limitations Notifications and Case

Management Notifications

• Written both Functional and Technical Designs for extension-related work

including the build of the technical design using ABAP code which involve posting

a penalty amount when the filing a tax return exceeded a certain threshold.

• Developed functional ABAP code for event-driven workflows in order to

determine if workflows would start based on certain data criteria

• Developed custom function modules using transaction code FQEVENTS

(replaces user exits)

• Develop ABAP code for the CRM Interaction Center which involve the creation of

activities linked to cases as well as reading CRM-based tables for the purpose of

providing CRM data to workflows.

• Set up configuration including custom code to have workflow work items from the

backend ECC SAP System to appear in the agent INBOX of the CRM Interaction

Center

• Utilize SAP BDT (Business Data Toolset) in order to check begin and end dates

to make sure the customer did not put in a license/permit begin date which was

greater than the license/permit end date for a contract object.

• Manage, train and supervise Jr. workflow developers on project (both employees

and contractor)

Stork Food & Dairy Systems (Boxmeer, Netherlands; Gainesville, GA) (Contract)

SAP ABAP Developer (12/28/2008 – 02/2009)

• ABAP developer consultant for global project to incorporate four Stork locations

both in the US and Europe under one SAP system. .

• Developed a technical ABAP assessment of custom objects in customer’s SAP

system

• Working with functional consultants on business blueprint for the Stork SAP

Global system

Deutz Corporation (Norcross, GA) (Contract Part-time position)

SAP ABAP Developer (11/08/2008 – 03/15/2009)

• Modifying SAPscript outputs and corresponding custom print programs related to

SAPscripts outputs. Changes made include modifying ABAP code to the

corresponding print program for the output in order to display the appropriate

data in a certain order based on a specific field.; Reposition bar code for the

SAPscript output

• Analyzing, correcting and modifying existing custom ABAP reports in warehouse

management and SD;

• Modified production reports being used over the internet by business users on an

as-needed (part-time) basis.

• Modifying SAPscript outputs and corresponding custom print programs related to

SAPscripts outputs. Changes made include modifying ABAP code to the

corresponding print program for the output in order to display the appropriate

data in a certain order based on a specific field.; Reposition bar code for the

SAPscript output

• Providing ABAP-related work for client in an efficient and timely manner for the

purpose of meeting the client’s budget

Cox Newspapers, Inc. (Atlanta, GA) (Employee of Cox Newspapers)

SAP ABAP Developer (2/2006 – 10/2008)

• Member of SAP Help Desk Team and provided technical assistance to end-user

issues or concerns such as performance tuning and program errors.

• Set up and executed SAP standard Material Master conversion program

RMDATIND to upload over 50,000 material master records (both new and

extended) utilizing LSMW with internal number assignment.

• Design, develop and built interface between SAP system and Legacy system

containing FI information sending MM changes utilizing the change document

concept whenever a change was made to any material master record related to a

material document or an accounting document for the purpose of keeping both

systems in balance.

• Modified SAPscript MM purchase order document and invoice document with

additional information needed for the processing of information. New data for the

SAPscrit outputs were extracted using ABAP code in the print programs. SAP

SAPscript output modified by adding new data and repositioning old data on

output

• Design, Develop and support ABAP/4 programs and legacy to SAP-based

interfaces utilizing BDCs and BAPIs including SAPscript, and Workflow for the

AJC newspaper and Dayton newspaper as part of the SAP CNI Service Center

team

• Developed, implemented and monitored FI module interfaces between the SAP

system at Cox Newspapers and various banks (Wachovia, US Bank and Bank of

America) which include receiving/sending positive pay data, electronic bank data

and vendor check data

• Created FI module in-house check output and linked bank MICR coding to

SAPscript check output. Implemented the appropriate printers needed for

creating checks in the SAP system using SAPscript output and corresponding

print program.

• Communicated with SAP functional employees and consultants as a team

member of the SAP service team on SAP projects for the various newspapers

owned by CNI

• Modified SD and FI/CO user exits based on customer requirements in the SD

and FI/CO modues.

• Created LSMW conversion programs for loading SAP related data such as

change information on materials and extending materials to other plant locations

in the MM module.

• Created workflow process for determining if purchase order needs further

information before being approved. This involve comparing quantities and cost

between PO, invoice and purchase requisition in order to determine if an email

will be sent out to the appropriate individual.

• Written functional as well as technical documentation for specific SAP design

tasks related to SAP projects

• Developed, implemented and monitored interfaces between the SAP system at

Cox Newspapers and the Atlanta Journal Constitution newspaper (ADMARC,

DISCUS) which include receiving/sending SAP master data, FI module data MM

module data and WBS data

• Utilized FTP file transfer sending for interfaces sending FI module-related flat

files back and forth between CNI, multiple bank locations and two newspaper

locations with the help of FTP function modules, custom ABAP tables, UNIX and

external FTP file software

• Provided production support for both SAP functional and technical ABAP-related

issues;

• Gathered requirements, implemented and maintained workflow objects for media

project

• Provided support for portals-related tasks on a limited basis;

• Utilized BAPIs, BADIs, SAPScripts, Smartforms, Object-Oriented Programming,

ALV programming, ABAP Query, Workflow tasks; enhancements, user exits for

many SAP-related assignments

• Perform conversions of master data using LSMW;

• Utilized ECC 6.0

• Modified and created traditional SAP reports and ALV reports

• Provided performance tuning on reports as needed

• Developer Team Lead for ABAP-related production changes and ABAP-related

production issues from business users

• Responded and completed SAP help tickets in a timely basis using SAP’s

solution manager

Titan Consulting LLP (Atlanta, GA) (Contract Position)

SAP ABAP Programmer contractor for Lennox, Inc. (11/2005 - 1/2006)

• SAP/ABAP project merging Instances and merging client independent data

IDS Scheer (Atlanta, GA) (Employee of IDS Scheer)

SAP ABAP Consultant for multiple customers (11/2003 – 11/2005)

• Provided Technical, Functional and System/Database Administration Support as

a Help Desk consultant utilizing the SAP/CSS helpdesk system for SAP R/3

customers; Support include handling low, medium and high functional and ABAP-

related production issues for certain SAP customers with good response times,

call completion rates, customer satisfaction, employee satisfaction and

consultant utilization. Production issues related to standard SAP R/3 such as

SD, MM and FI as well as industry specific solutions such as the Utilities, Mill

Products and Media industries;

• ABAP Development Team lead for offshore team in India; Assigned ABAP work

and report status on offshore ABAP development activities; held daily phone

meeting with corresponding offshore team lead in India to review status on

assignments

• Provided ABAP-related support to existing SAP R/3 customers which included

ABAP program modifications, SAPscript and Smartforms modifications, ABAP

query changes, functional troubleshooting and basis troubleshooting, IDOC

processing and troubleshooting; Conversions and Interface development for key

SAP customers in the Southeast region of the US

• Performed LSMW conversions for legacy data at various SAP clients.

• Modified and created SMARTFORMS output for both US and Canada with

clients.

• ABAP Development Team lead for off-shore team in India

Plaut Sigma Solutions, Inc (Atlanta, GA) (Employee of Plaut Sigma)

SAP ABAP/Helpdesk Consultant for multiple customers (6/2002 –10/2003)

• Provided SAPscript and SMARTform support for two clients which involved

modifying and creating output for the US and Canada market. Modified the

corresponding function code for the SMARTFORMS to utilize different date

formats for different countires; Updated SMARTFORM output to display account

information based on multiple account fields.

• Provided Technical, Functional and System/Database Administration Support via

the CSS helpdesk for customers

• Modified and Update warehouse management-related programs and report

based on the customer’s requests.

• Supported ABAP program modifications, SAPscript and Smartforms

modifications, ABAP query changes, functional troubleshooting and Basis

troubleshooting

CCAi Consulting (Cleveland, OH)

Consultant to Outside Companies (7/1997- 5/2002)

Project: Carson L’Oreal – Softsheen Carson Manufacturing (Savannah, GA)

SAP ABAP/4 Programmer 2002

• Coded, tested and documented ABAP/4 Custom Interactive Reports pertaining to

the SD and FI/CO module and involving pricing, product costing, machine efficiency

and labor efficiency.

Project: Random House, Inc., (formerly known as Bantam Doubleday Dell, Inc.) (New

York, NY)

SAP ABAP/4 Programmer 1997 - 2002

Designed, Developed and supported ABAP/4 programs in the custom Terms of Sale

(TOS) System application

• Worked daily closely with SAP Business Analyst in making constant changes to

ABAP/4 programs due to requests needed.

• Debugged program errors and abends and executed performance tuning of ABAP/4

programs.

• Developed and enhanced coding to post accruals/invoices related to the Terms of

Sale application for FI/CO modules.

• Developed, maintained, enhanced and supervised on a monthly basis the creation of

business reports detailing the incentive analysis of Random House customers.

• Managed and assigned development, programming, and production support tasks to

Random House programmers (permanent employees and consultants).

Project: Deutz Corporation, (Atlanta GA)

SAP ABAP/4 Programmer (5/1999 – 8/1999)

• Create and test custom ABAP reports based on specifications for the purposes of

analyzing data in the MM, PP and SD modules.

Georgia-Pacific, Inc. (Atlanta, GA)

SAP ABAP/4 Systems Analyst and Programmer (1/1993 – 6/1997)

• Works as the Development Team Captain for Sales & Operations Planning Group

(MM, PP), and Mill Interface Group (MM, PP, SD) designing and writing ABAP code

for data interfaces between SAP system in Atlanta and Georgia-Pacific’s mill

systems at six Georgia-Pacific locations.

• Develop code to extract transaction data from Georgia-Pacific mill systems into SAP

system in Atlanta.

• Design and built data interfaces between SAP system and legacy systems at six G-P

mills extracting MM data (material master, stock transfers, etc.) from legacy mill

system to SAP system.

• Design and coding of function modules used to extract transaction data used for mill

legacy systems without the use of a SAP User Exit

• Design and code user reports related to the MM, PP and SD modules.

• Design and coding of SAP Script layout form and the corresponding SAP script

ABAP/4 programs (Purchase Order, Stock Transport Order and Third-Party

Purchase Order).

• Production support including enhancements for the Sales & Operational Planning

(S&OP) module as well as the MRP module of the SAP system and mill data

interfaces after the implementation date in December of 1996.

• Managing and assigning of development, programming, and production support

tasks to individual members of the S&OP development team.

• Experience includes SAP R/3 versions 2.2c through 3,Of.

• Applications Support, Packaged Products Division

• Analysis and completion of user and internal change requests, as well as, general

system maintenance for Manufacturing and Shipping and Freight systems.

Provided around-the-clock production support and system maintenance for user

application and nightly job processing.

PROFILE OF EXPERTISE

Application Software Packages

SAP ABAP courses (Data Dictionary, programming, etc.)

SAP SAPscript course

SAP Workflow courses ( 2 courses)

SAP Portal courses

SAP XI course

Languages

SAP ABAP/4,

ECC 6.0, 4.6 C

COBOL

DCL-VAP/ VM Environment

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