Customer Service Sales

Antoinette

Myra Winslow

***

Lloyd Street

Baltimore,

Maryland 21202

410-***-****

443-***-****

************@****.***

Objective: To find an interesting and rewarding career change, where I can

utilize my skills, including customer service skills and channel them in an

entry level position with growth potential and advancement opportunities.

Experience: Public Storage

Baltimore, Maryland

Property Manager

August 30, 2005 to December 3, 2009

. Customer Service, including assisting customer with adequate size storage

selection and completion of administrative forms. Also resolving customer

complaints and issues.

. Typing and presenting leases for customer signatures (ability to type 45

words per minute)

. Sales-selling merchandise

. Completed the customer service/sales program, STAR (Stand, smile and

greet, Target customer needs, Ask and listen, Respond and recommend)

. Assisting with (DTM) delinquent tenant management, making collection

calls and arrangements for payments. Also, assist with legal documents in

accordance with Maryland Lien Law procedures.

. Monthly Inventory

. Familiar with office equipment, computer, Window-based programs and fax

machine

. Responsible for building security, bank deposits and some maintenance

Check Point Check Cashing Baltimore, Maryland

Teller

September 16, 2004 to August 25, 2005

. Assist customers with check cashing and money order purchases

. Process Western Union request, Lottery sales and processing income tax

returns

Royal Farms

Baltimore, Maryland

Cashier

September 16,2002 to September 10, 2004

. Assist customers, stock shelves, deli preparations, maintain a coffee

bar, operate a lottery machine

Right Turn Of Maryland

Baltimore, Maryland

Receptionist

May 14, 2002 to September 1, 2002

. Answering phones, sorting mail, greeting visitors, processing time sheets

and scheduling appointments for clients

Baltimore City Detention Center

Baltimore, Maryland

Data Device Operator

July 12, 2000 to May 10, 2002

. Stocking shelves, verifying prisoner accounts for purchases, packing

commissary items to be delivered

. Adjusting& balancing financial transactions, keying numeric data into

system.

Education: Southern High School

Baltimore, Maryland

Diploma

Graduated June 1999

References: Available Upon Request

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