Manager Administrative Assistant
Resume:
NANCY SOMMER
Winter Springs, FL 32708
********@*******.***
Professional Strengths
Diversified managerial experience in the client relations, collections,
billing, and finance. Licensed CAM.
Experience:
Greystone Management
Office Manager
Manage all office operations. Duties include: payroll, billing, HR,
interview/hire, update/maintain policies and procedures and assistant to
President.
RealTime Services, Inc.
Office Manager, Client Services
3/06 - 1/09
RealTime Services provides funding and back office support to staffing
industry. Utilized Provided leadership coaching and counseling to the
Client Svcs.Team. Managed 5 payroll representatives, 8 collectors, cash
management and administrative assistant. Continually monitored all aspects
of the area operation and made adjustment to improve efficiency and
effectiveness. Prepared and analyzed weekly client profit reports.
Successfully collected for 39 clients nationwide, in excess of 68M accounts
receivables with 1.5M billed hours. Reported directly to the Chief
Financial Officer.
SunTrust Bank
Unit Manager/Officer, Consumer Support 2/02 - 12/05
Managed both monetary and insurance units, 15 associates. Monetary unit
functions include: collections, payment processing, charge offs, research,
A/P and Imaging. Insurance unit functions include: credit life,
disability, and total losses. Duties include: monitoring and evaluating
work performance through reviews, analyzing work methods to improve staff
effectiveness and maximize system utilization, provide leadership in a fast
paced ever changing environment, effectively communicate with upper
management to reach department and corporate goals, interview, hire,
plan/coordinate/host informative quarterly meetings, and maintain
compliance of all policies and procedures.
Cingular Wireless
Sr. Manager, North Florida Customer Financial Services
1/98 - 11/01
Directed the North FL financial analysts / collection team in a call center
environment. It encompassed 19 billing cycles and collection revenues in
the excess of 32 million dollars. Managed 15 Customer Financial Services
associates for commercial and consumer accounts. Responsibilities include
creating and implementing revenue enhancing contests, coaching, training,
evaluating the performance of, motivating and enforcement of policy
parameters within collections groups. Ensured maximum recovery of
delinquent monies, maximize customer retention, and minimize aging and bad
debt. Other duties include managing the automated Predictive Dialer
process for collection activity, and schedule forecasting. Handled client
escalations and executive complaints.
Cingular Wireless
Manager, Customer Relations
5/92 - 1/98
Managed the first Central FL team of Customer Relations associates (19).
Maintained client retention. Generated revenue through daily account
management of all requests for service disconnects and promotional
contests. Administered both equipment upgrades and corporate promotional
programs.
Computer Skills
MS Word, Excel, PowerPoint, QuickBooks, TOPS
Community Involvement
Tutor for Adult Literacy League.
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