Manager Customer Service

Ashley Bergen

**** ***** **** *****, *** ****, Phoenix, AZ 85020

**** ********** ********, ****, ** 07719 . 732-***-**** .

*************@*****.***

EXPERIENCE

Alex Woo Inc., New York NY, July 2008 - Present

Operations & Production Manager

. Put in place phone and email protocols for answering and handling

customer sales, inquiries and complaints.

. Prepared all aspects of events and trade shows including

booking, furnishing, packing, and storing necessities.

. Designed scalable spreadsheets to track short and long term sales

records.

. Updated and maintained website through Magenta editing tools.

. Managed online sales including all billing, shipping, repairs and

returns.

. Oversaw all aspects of UPS and FedEx accounts as well as NY State

taxes and all charity donations.

. Supervised all production aspects including casting, plating,

setting, polishing, supply ordering, and preparing folders of raw

casting for the production department.

. Accountable for inventory, quality control, and production staff.

. Responsible for merchandising cases, tracking of store inventory,

receiving POs, creating sales orders on a monthly basis, and issuing

RTV's for Henri Bendel department store.

. Created marketing programs to boost sales and increase store

presence.

. Maintained professional relations with in-store representatives.

Eureka! Ideas Group, East Meadow NY, January 2007 - June 2008

Administrative Assistant

. Created organizational structure for accounts, customers, and

business relationships.

. Responsible for all customer facing relations including email,

appointments, business transactions, and phone support.

. Organized and planned all events for clients including but not

limited to locations, time coordination, catering, and scheduling.

. Designed metrics for projects to determine effectiveness and identify

inefficiencies.

. Worked extensively using Microsoft Excel, Word, and PowerPoint to

design spreadsheets, presentation layouts, and handle all professional

documentation

Shocking Pink, Athens Greece, September 2007 - December 2007

Volunteer Assistant to Owner

. Assisted upscale, trendy boutique owner in merchandising of

products, searching out brands that fit the environment, and selling to

customers.

. Assisted in marketing and public relation strategies for her shop

as well as general consulting and event planning.

Nordstrom, Freehold NJ, May 2006 - August 2007

Sales Associate for Fashion Accessories dept. and Corporate Intern

. Internship - Given projects, such as creating employee work

schedules with the department manager and performed competitive shopping

from intern coordinator and department manager.

. Worked closely with department manager on the floor; selling,

merchandising, and performing customer service duties.

. Attended manager's meetings and internship meetings where we met

Nordstrom executives and learned about all levels of a department store,

in-store and corporate aspects.

. Sales Associate - Merchandised selling floor daily, assisted

customers, and performed customer service duties.

. Served as Interim manager while Nordstrom was in the process

filling the fulltime position

EDUCATION

Marist College, Poughkeepsie, NY Graduated with honors of Magna Cum Laude

2004-2008 Dean's List, All Eight semesters, 2004 -

Bachelors Degree: Professional Studies, 2008

Fashion Merchandising Abroad education: London, UK and Athens,

Minors: Business and Public Relations Greece

GPA: 3.683

ACTIVITIES/SKILLS

Computer Literacy: Experienced and completely proficient in Excel,

QuickBooks, Word, Outlook, PowerPoint, Photoshop, Illustrator, Publisher,

and the facilitation of internet engineering.

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