Quality Assurance Project Manager

Chaitali Agate

812-***-**** ( ********.*****@*****.*** ( 4352 Serenity Drive,

Columbus-IN-47203

Career Profile

. Master's degree in Business Administration concentrating in

MIS/Project management

. Strategic IT consulting experience under academic setting for two

different organizations

. Over 4 years of experience in Quality assurance and Business Analysis

in IT/ Data Storage Technology

Education

Master of Science in Industrial Administration- Accelerated MBA [GPA:

3.5 ] Aug'09 - July'10

Purdue University, Krannert School of Management

Graduate Coursework: Management of Information Systems, Quantitative

Analysis, Marketing Management

Bachelor of Engineering (Electronics and Telecommunications) [First

Class] Aug'00 - Sept'04

Mumbai University, K.J. Somaiya College of Engineering, India

Technical Skills: DB2, SQL, Ruby, Watir, Perl, Rational Clear Case,

Palisade Decision tools, WinRunner, MS Office & Visio, Minitab,

Unix, Linux, Windows, Perl

Strategic IT Consulting Projects- Krannert School of Management

OneAmerica Financial Partners, IN

May'10 - July'10

. Gathered requirements and assessed compatibility of current business

processes for Long Term Product Strategy

. Performed Gap analysis with resource based view for different

organizational functions including IT, Marketing and Sales business

processes

Clarian Health, Indianapolis, IN

Jan'10 - May' 10

. Developed a sales strategy and process for B2B sales, capable of

generating 3 times the current revenue

. Provided improved sales organizational structure resulting in 24%

reduction in labor hours per customer

. Provided best-fitted CRM solution after vendor evaluations and

external data analysis

Work Experience

Symantec Software, Pune, India

Dec'05 -

Apr'08

Automation Project Manager

. Led a team of 4 automations engineers to reduce regression cycle time

from 6 weeks to 4 weeks

. Developed and implemented project plan to create project schedule,

scope and to obtain optimal resource allocation; leading to SPI

improvement from 0.6 to 0.8.

. Mentored team of 6 new recruits; provided training on processes and

products; achieving early productivity

Software Quality Assurance Analyst

. Coordinated and implemented different types of quality assurance

testing to improve customer satisfaction

. Performed root-cause analysis for over 10,000 defects reducing defects

rate by 7%

. Proactively organized Information Sharing sessions within the team to

improve cross-functionality.

LionBridge Technologies (contractor for Pearson U.K.), Mumbai, India

Sep'04 - Dec'05

Software Analyst

. Analyzed clients' business needs and translated them into

functional and non-functional IT requirements for web-based e-

learning application- through continuous client interaction,

documentation and feedback.

. Ensured application adhered to CMM level 5 quality standards,

resulting in 40% drop in defects

. Initiated automation efforts for performance testing resulting in

30% added accuracy

Leadership and Activities

. Awarded with Semesters honors and Dean's list for Graduate studies

at Purdue university (July'09)

. Achieved 'Performance Excellence A++ Award' at Symantec ( Jun'06)

. Led hospitality management team for Purdue's annual Global Supply

Chain Conference

. Initiated and Coordinated Pune team efforts for Symantec's Women's

Action Network (SWAN).

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