Customer Service Maintenance

Geoffrey L. Elbert

Phone: 770-***-****

**** ***** ******, *******, **. 30101

Email: ********.******@*****.***

Objective

To obtain a position within an organization that will allow me to leverage

my experience and talents to achieve upward mobility and personal growth.

Summary of Qualifications

Strong interpersonal and customer service skills. Organized with the

ability to multi-task and focus under pressure. High energy, self-starter,

with a proven track record in delivering results. Ability to read (e.g.,

technical manuals, work orders), write (e.g., materials requests), and

accurately follow oral, written, and graphic instructions.

Professional Experience

January 2010 - September 2010 Power Gen ICPO LLC

Kennesaw, Ga

Apprentice

. Apprentice Instrumentation Technician handling general Calibrations of

field instruments

. Perform prolonged physical effort, fast problem solver, ability to

respect deadlines and to efficiently interrelate with other workers of the

department.

. Performed preventive/corrective maintenance and daily watch standing

operations

. A team player performing operations, maintenance and technical support to

achieve safe, cost effective operation and maintenance of the facility

with minimum supervision.

. Maintain and troubleshoot mechanical, electrical systems.

. Profound knowledge of appropriate safety practices.

. Maintain paperwork/electronic documentation of work performed (work

orders) in a complete and timely manner on a daily/job basis

June 2008 - May 2009 Packard, Inc

Kennesaw, Ga

Lead Warehouse Associate

. Perform data entry for purposes such as processing orders, accessing

previous orders, and providing customers with current stock availability

and prices: research any other inquiry as requested.

. Organize received merchandise in proper shelf or bin location including

labeling all items.

. Process customer orders in a timely manner.

. Pack and ship customer orders using computer applications (such as FedEx,

USPS, UPS, etc.)

. Inspect materials to meet specifications or drawings.

. Stage materials for production.

. Update location codes as required

. Maintain and improve existing inventory system (physical and computer).

. Set-up pallet racks and bin shelving as required.

August 2006 - January 2007 Sheet Metal Union

San Jose, Ca.

Apprentice

. Tasked with determining quantity and type of material needed to

correspond with blueprints and specifications.

. Utilize a combination of mathematics, layout tools, hammers, drills,

hacksaws, plasma and laser beam cutting systems, computers, cutting,

forming, seaming or welding machines to manipulate raw material into the

desired product.

. Tasked with transporting prefabricated components to construction job

site for installation. Work performed on site could range from

installation of duct systems to metal roofing and welding.

. Responsible for maintenance of work including start up, preventive

maintenance, repair, testing, balancing and sometimes certifying the

installed systems.

. Knowledgeable with press, lathe, spot weld, and fire code compliance.

. Utilize strong interpersonal skills in working with clients and

coordinating with other workers to troubleshoot and repair heating and air

conditioning systems.

September 1995 - November 1997 United Parcel Service (UPS)

Sacramento, Ca.

Small Sort Manager

. Plan, organize and direct the processing, handling, and fulfillment of

order shipments.

. Tasked with developing a well trained and motivated staff.

. Responsible for establishing and reinforcing key measurements and goals

to drive results and continuous improvement thus resolving problems and

reducing costs.

. Required to continually improve safety record by addressing both physical

safety issues and employee safety practices and attitudes. Maintain and

improve facilities and department housekeeping.

. Assure attainment of business objectives while ensuring standards and

service levels exceeded customer's expectation.

. Solely responsible for maintaining individual skills of department staff

with latest shipment, processing and handling concepts and standards.

. Complete necessary bill of lading or UPS tracking documentation.

. Tasked with uploading all scanned batches into mainframe database

following every work day.

July 1996 - October 1997 Roadway Express

Sacramento, Ca.

Fork Lift Driver

. Responsible for loading and unloading freight via Counterbalanced

Forklift (ITA Class 1 - 4 - 5 ), Narrow Aisle (Reach Type) Forklift ( ITA

Class 2), and Powered Pallet Truck (Pallet Jack) ( ITA Class 3)

. Tasked with completing and submitting way bill via scanner (wand)

batching and RF scan gun unto Excel spreadsheet.

. Knowledgeable in Pre-shift inspections, Stability triangle / trapezoid,

Centre of Gravity of the load & Centre of Gravity of the truck, Capacity

of Industrial Forklifts, capacity plates (reading & understanding),

Specific hazards & controls when driving an Industrial Forklift.

. Trained in how to respond to an emergency situation involving an

Industrial Forklift Truck and specific driving rules for use of Industrial

Forklifts.

1995 Federal Express

Rocklin, Ca.

Sorter / Loader

. Tasked with using scanners to gather parcel code information and batch

for shipment and delivery confirmation.

. Responsible for customer interface on special shipments. Imperative to

respond to and modify daily work requirements to ensure efficient customer

service and parcel integrity.

. Perform data entry for purposes such as processing orders, accessing

previous orders, and providing customers with current shipment option

availabilities and prices: research any other inquiry as requested.

. Complete necessary bill of lading or Fed Ex tracking documentation.

. Tasked with uploading all scanned batches into mainframe database.

Certifications

. Fork Lift Certified (CAL OSHA)

. OSHA Hazardous Material Certified

. Certified Home Inspector (NASHI Member)

. AFPA Certified Personal Trainer

Skills

. Knowledgeable in the utilization of Microsoft Windows, with the ability

to multi-task between multiple applications.

. Can grasp complicated procedures quickly with the ability to complete

processes efficiently.

. Customer Service

. Type 35 WPM

Education

1996-1997

University of California at Davis, Davis, California

1995-1996

American River College, Sacramento, CA

A.A. Degree

References Available Upon Request

Contact this candidate