Customer Service Sales

JANICE FAY EDWARDS

**** *. ***** ***** ******

DETROIT, MI 48238

313-***-**** - E-mail: **********@*******.***

313-***-**** (mobile)

PROFESSIONAL OBJECTIVE:

To secure a position utilizing over 20 years of experience and skill in job

development, human services, sales, marketing, direct customer contact,

professional business and administrative practices.

EDUCATION:

Bachelor of Arts - Michigan State University - East Lansing, Michigan

Degree Received - December 1986

Major: Journalism

Minor: English

Proficient in: Microsoft Word, Excel, Access, Publisher and

PowerPoint

software programs

Knowledge of CorelDraw and PageMaker

PROFESSIONAL HISTORY:

ELIGIBILITY SPECIALIST (CASE MANAGER) - DEPARTMENT OF HUMAN SERVICES

STATE OF MICHIGAN - 5/2008 - 8/2009

. Determined applicants' eligibility for financial assistance programs

and maintained ongoing cases.

. Interacted with clients and others to obtain and verify information

needed to approve

services under various financial assistance programs, Food Assistance,

Medical Assistance, and other programs administered by the Department

of Human Services.

. Interviewed clients to obtain information necessary to make

eligibility determinations,

including conducting initial intake interviews and/or annual case

review interviews.

. Reviewed and evaluates clients' circumstances and documentation to

determine the type

and amount of assistance for which the applicant or client is

eligible.

. Maintained an ongoing caseload by processing case changes, adding and

deleting

dependents, making food stamp changes, issuing vendor status notices,

replacing lost

warrants, while responding to client inquiries and complaints.

. Used automated systems to compute client budgets for shelter,

personal needs,

utilities, and special needs; and provides budget breakdowns and

explanations to

clients.

. Monitored case status by reviewing eligibility and income reports.

. Prepared a variety of correspondence needed to maintain accuracy and

efficiency in

case records.

EMPLOYMENT SERVICE INTERVIEWER (FORMER ACTING LEAD WORKER)

STATE OF MICHIGAN - 06/2003-05/2008

. Facilitated assignments, on a daily basis as Interim Lead Worker,

overseeing customer service activity of a staff of three (3)

Employment Service Interviewers, with placing on-line resumes on the

Michigan Talent Bank system.

. Provided and created individual career plans to create increased

employment

opportunities.

. Demonstrated advanced analytical, presentation, and negotiation

skills at multiple levels

Serviced and assisted incoming customers with resume development.

Navigated job search and conduct job interviews.

Applied basic computer application and knowledge to build

interpersonal skills.

Made job referrals.

. Provided services in case management for specified clients.

Facilitated job development techniques through the organization of

job fairs, while

initiating direct customer contact, providing and creating

employment opportunities

through job development.

. Created individualized career plans facilitating and developed

employability and job skill

courses.

. Maintained records and prepare various statistical reports.

RETAIL SALES ASSOCIATE -MACY'S DEPARTMENT STORES

10/2000-PRESENT

Perform various duties as part-time sales associate for large retail

clothing chain.

Open new charge accounts.

Facilitate repeat clientele business.

Develop plans to specialize specific clothing tastes.

Meet and exceed daily and weekly sales and store credit projections.

. Nine years of proficiency in cash handling tactics

AREA PROMOTIONS MARKETING COORDINATOR/ACTING MANAGER

COMCAST CABLEVISION - 04/1996 - 04/2000

Maintained and managed PPV budget for entire Comcast Midwest Region.

Placed Comcast PPV budget $217,000 over projected revenue in January

1999.

Developed Comcast WWF/WRIF-101 Promotional Annual Plan (a series of

monthly

promotions between system/radio each month in 2000.

Developed consumer cable guides on a monthly basis.

Conducted in-house promotions with customer service personnel for PPV

events to boost

PPV revenue.

Created and circulated a system-wide PPV newsletter highlighting PPV

events and

movies on a monthly basis.

Assisted in the development of direct mail advertisement, monthly on-

hold messages,

radio promotional scripts and regulations for various network

-sponsored consumer

contests.

. Developed and implemented successful marketing plans, on a monthly

basis for

upcoming wrestling, boxing and pay-per-view events.

. Exhibits five years of professional experience in preparing and

disseminating

informational and promotion materials to a wide and diverse

audience.

ADDITIONAL SKILLS

Knowledgeable on computer tracking/research devices

Works well under extreme pressure to meet deadlines and quotas

Dependable and reliable

Display extraordinary interpersonal skills, particularly with diverse

cultures and

backgrounds, due to marketing and P.R. background

Works well independently or within a group

. Five (5) years supervisory experience leading and directing a

large group/territory

Contact this candidate