Customer Service Technician

William A. Bethsold

Phone: 623-***-****

Email: ********@*****.***

SUMMARY

. Exceptional customer service skills.

. Excellent written and verbal communication skills.

. Quick learner with a desire for continuous personal growth.

. A reliable, hard working, and dedicated team player who works well

under pressure.

EDUCATION

DeVry Institute of Technology, Electronics Technician Degree

EMPLOYMENT

Contract Professional Inc. General Dynamics Sept 2008 - Dec

2009

Electronic Technician

Perform testing in electrical, software, manufacturing on variety

products lines.

Interpret engineering drawings, diagrams and schematics to accomplish

unique tasks.

Troubleshoot and repair customer returned on ISS, COC, TDC and Land

Worrier Department of Defense (DOD) systems.

Arizona Commercial and Residential Control Systems Nov 2006 -

March 2008

Audio/Video Technician

. Installed sound systems in commercial buildings, parking lots, and

conference rooms.

. Pre-wire, coaxial cable, cat5, speaker wire.

. Install and troubleshoot components such as touch screens, speakers,

overhead projectors, routers, plasma TV, amps, mixers, and volume

controls.

Manpower Inc. Honeywell Inc. Feb 2004

- Nov 2006

Electronic Technician

Perform troubleshooting on various CRT tubes. Monitor hot and cold

chambers.

Troubleshoot customer returns and field services.

Testing in darkrooms and using test bench, digital volt meter.

Met customer and management high volume production demands while

consistently achieving quality, FAA and company standards by applying

meticulous attention to detail to process flow.

All About The People

Sept 2002 - Feb 2004

IT Support Representative

. Troubleshoot inbound calls, resolving various software programs such

as Outlook, Outlook Express and Internet Explorer.

Blimpies Subs & Salads- Phoenix, Arizona May 1995 - Oct

1997

Operator

. Successfully managed a staff of 12 employees

. Facilitated on the job training in health and safety franchise

policies marketing and business practices.

. Store location was voted "Most beautiful store in the Southwest".

Honeywell, Inc., Industrial Automation Controls, Jan

1990 - Aug 2002

Test Technician

. Operated automatic board test equipment and performed troubleshooting

down to the component level.

. Performed surface mount (SMT) and plated-through-hole (PTH) technology

board rework to meet test requirements.

. Installed system cables and tested configurations. Color tracking, pre-

testing, and end item test. Monitor hot and cold chambers.

References available upon request

Contact this candidate