Manager High School

Khalif J Rhoden

*** ***** ******

Sharon Hills, PA 19079

Phone: 610-***-****

******.******@*****.***

Objective

I wish to be a member of a hard charging team that provides technical

support to a LAN/WAN

Abilities

Nine years of Help Desk, Info Sec, Sys Admin experience

Enter commands, using computer terminal, and activate controls on computer

and peripheral equipment to integrate and operate equipment.

Monitor the system for equipment failure or errors in performance.

Respond to program error messages by finding and correcting problems or

terminating the program.

Notify supervisor or computer maintenance technicians of equipment

malfunctions.

Answer telephone calls to assist computer users encountering problems.

Record information such as computer operating time, problems that occurred,

and actions taken.

Operate spreadsheet programs and other types of software to load and

manipulate data and to produce reports.

Help programmers and systems analysts test and debug new programs.

Retrieve, separate and sort program output as needed, and send data to

specified users.

Oversee the operation of computer hardware systems, including coordinating

and scheduling the use of computer terminals and networks to ensure

efficient use.

Computers and Electronics - Knowledge of circuit boards, processors, chips,

electronic equipment, and computer hardware and software, including

applications and programming.

Customer and Personal Service - Knowledge of principles and processes for

providing customer and personal services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

English Language - Knowledge of the structure and content of the English

language including the meaning and spelling of words, rules of composition,

and grammar.

Clerical - Knowledge of administrative and clerical procedures and systems

such as word processing, managing files and records, stenography and

transcription, designing for

Employment History

Senior Information Management Officer

08/2000 - US Army Ft. Hood, TX

07/2010

- Senior Information system operator/analyst for 4th Corps Materiel

Management center 13th COSCOM Ft. Hood

-Provide Software/ Hardware Technical support for over 400 end user

workstations at AFNORTH Military Base NATO computer helpdesk

- Information Management Officer for 11th Trans Battalion Ft. Story

VA

Education History

Completion Date Issuing Qualification Course of Study

Institution

06/2000 Academy Park High School General High

High School Diploma School Curriculum

Certifications

Certification Issuing Completion Date Expiration Date

Title Organization

Microsoft Active US Army Signal 12/2006

Directory Corps School

Administrator

Sys Admin/Network US Army Signal 11/2005

Manager Corps School

Information US Army Signal 04/2001 09/2012

Systems Corps School

Operator/Analyst

Honors

- Army Signal Corps School Sys Admin/ Net Manager Certified

- Army Signal Corps School Active Directory certified

- Over nine year experience with Sys Admin, Help desk, Information

management, and information security on Microsoft based and Unix OS

Additional Information

10 Year veteran of the US ARMY Signal Corps. Great ability to overcome

adversity and accomplish any mission in a rapidly changing environment.

Contact this candidate