Management Project

STEPHEN WILLIAMS

**** **** ***** *** *****: 713-***-****

Ashland, NE 68003 ***@**********.***

CAREER SUMMARY

Dedicated, enthusiastic, results-oriented Information Technology Consultant

with extensive project management and systems development and

implementation experience. Exceptional organizational, analytical, and

communication skills combine with outstanding work ethic and leadership

ability to deliver projects within a fast-paced, deadline-oriented

environment. Strengths include:

Large- and medium-sized system Business process improvement

development project management IT strategic plan formulation

PMBOK, collaborative, iterative, Computer hardware procurement and

prototyping, and agile development configuration

methodologies Networking and productivity

Package system selection, integration, software installation

and implementation Security reviews

Departmental systems analysis and design

PROFESSIONAL EXPERIENCE

INFORMATION ADVANTAGE ASSOCIATES Houston, TX and Ashland, NE 1989 -

Present

Information technology consulting firm focusing on long-term client

relationships

Founding Partner

Manage multiple concurrent project teams ranging in size from a few to more

than 20 developers, including our consultants, 3rd party contractors, and

client personnel. Recruit and manage the career development of consulting

staff as well as develop and maintain client relations. Oversee vendor

management, billing, and collections. Ensure the delivery of cost-

effective solutions across a variety of industries including healthcare,

consumer package goods, airlines, energy, banking, property management, and

construction.

. Healthcare

o Reduced Medicare Part B denials by 70% at one client and by 67%

at another, resulting in more than $3 million annually in

additional revenue at each by creating a denial reporting

system.

o Transformed the refund process from a completely manual system

to one that was 90% automated, resulting in increased accuracy

and faster turnaround, by designing and implementing a refund

tracking system with multiple interfaces to external systems.

o Eliminated 40 hours of work per week and dramatically reduced

A/R days by creating a system to automatically generate claims

for supplemental payers once Medicare Part A or B remittance is

received.

o Improved the accuracy of contractual allowances and provided the

ability to conduct on-line historical audit research by building

a log system that provides reporting on any third party payer.

. Consumer Package Goods

o Managed the construction of four Class 1 applications at a major

fruit juice and drink company.

o Recovered more than $2 million of lost revenue by managing the

development and implementation of an inventory management system

that replaced a spreadsheet-based process and fully integrated

it with billing.

o Provided sales and marketing managers with more accurate

information and improved effectiveness of a $200 million annual

promotions budget through the design and installation of a trade

promotions analysis system.

o Delivered business intelligence to marketing managers and the

executive team by configuring a data warehouse solution to

produce KPIs, dashboards, and analysis reports.

STEPHEN WILLIAMS Page Two

. Airlines

o Reduced the average time to book a group by more than 400% and

provided more accurate inventory and capacity management at one

of the major international airline by managing a development

project to create a group reservation that is utilized by

hundreds of users.

o Reduced errors in the contract process by 40% and created

standardized, comprehensive reporting by leading the effort to

design a contract management system for consolidators and

wholesalers that is used by sales personnel world-wide.

. Energy

o Provided more accurate product accounting by creating an

application to combine volume readings with lab results to

calculate component fractionation of NGL products.

o Enabled more timely and accurate invoicing through the creation

of an enterprise-wide system that provides consolidated real-

time customer level tracking and reporting on the processing,

movement, and storage of NGL products.

. Banking

o Improved the accuracy and throughput for the mortgage document

storage process with the creation of a custom designed mortgage

custody application. The system is accessed by more than 70

users performing transactions against 12 million documents.

ERNST & YOUNG Houston, TX 1987 - 1989

One of the Big 6 accounting firms

ConsultingManager

Built custom departmental systems, assisted in package selection and

implementation, and developed long-term client relationships.

. Managed, designed, developed, and implemented a claims management

system for a healthcare client with more than 75 users. This

application replaced a manual process and automatically generated

contractual allowances and accurately divided remittance between

hospital and clinic departments.

. Directed the implementation of a small hospital patient accounting

system for multiple clients.

. Installed and configured small business accounting packages for

multiple clients, changing each from a manual system to one that is

fully automated.

EDUCATION

Bachelor of Arts (BA), Biology and Math

Ottawa University, Ottawa, KS Summa Cum Laude

Masters of Science (MS), Business Computing Science

Texas A&M University, College Station, TX 4.0 GPA

ADDITIONAL SKILLS

Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint, MS Access, MS

Visio, MS Outlook

Microsoft Project; MS Windows Servers; Windows desktop operating systems;

MS Exchange Server

Microsoft FoxPro/Visual FoxPro; Visual Basic; Visual Studio .NET

MS SQL Server; Essbase; Oracle Express

MEMBERSHIPS

HFMA, DPMA, Phi Kappa Phi

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