Customer Service Representative

312-***-**** Cell

**** * **** **

E-mail:

Chicago IL 60624

***********@*****.**

m

Pierre Cook

Seeking a career where I can utilize the current automotive and

Objective customer service skills, while being able to expand my skills further

with a growing company.

2008-2009 Axis Vehicle Service Chicago, IL

Ramp Inspector

•Conduct thorough vehicle inspection according to guidelines

established by client.

•Document damages and suspected damages by entering data

Experience into hand held computer. Photograph damage with a digital

camera when required.

•Understand body and paint estimating and follow manufacturers

guidelines.

Detected poor prior repair, suspect frame damage, and other auto

body technical details as required.

2005-2008 Avis Rental Chicago, IL

Service Agent

•Detailing interior and exterior of returned vehicles.

•Ensuring proper tire pressure in all vehicles and all fluids were

at correct level

Making sure no vehicle had any body damage before vehicle were

brought up to ready line for next rental.

2005-2008 Avis Rental Chicago, IL

Customer Service Representative

•Inventory of all vehicles on lot indicating which vehicles are

due for turn back, maintenance etc. .

•Scan vehicles with handheld scanner and indicating bay

location of vehicle.

Take pre printed contracts to vehicles for preferred customers and

ensuring vehicle is ready for customers arrival .

•Assist any preferred customers that do not have a pre assigned

space assignment update customers profiles i.e: driver’s

license, address changes, credit card information in computer

system.

1999-2003 John Marshall High School Chicago,IL

•Major: Computers, Agricultural Business

Education

Clubs/Interests: 4H Group, FFA Member

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