Sales Customer Service
Resume:
Lissette Cancio
Greenacres, FL 33463
Phone: 561-***-****
Fax: 561-***-****
Email: **************@*****.***
Objective:
Work in an environment that I can strive for continual growth, knowledge,
and skill with an opportunity for advancements.
Licenses and Certificates
August 2003-Present, Mortgage Broker License, State of Florida
December 2006-December 2008, Correspondent Lender License, State of Florida
Education
May 2002, Bachelor's Degree, Magna Cum Laude, Florida Atlantic University
May 1999, High School Diploma, St. Thomas Aquinas
Work Experience
8/08-Present, Mortgage Broker
Clear Lake Mortgage Corporation, Palm Beach Gardens, FL
Residential Mortgage Origination and Sales
08/08-Present, Manager
ValuTech Services LLC, Lake Worth, FL
Assisted Chief Staff Appraiser with the writing of Residential property
Appraisals, nationwide review work, developing reconciled market values,
BPO quality control, and appraisal quality control. Demonstrated common
knowledge of standard appraisal guidelines, secondary market guidelines,
HUD compliance, and USPAP. Other duties include the accounting for the
company, the review of contracts, web development, and overall Office
Management.
11/06-12/08, President and Managing Member
Approved Team Lending LLC, Boynton Beach, FL
Residential Mortgage Origination and Sales
Processing of all Loan Documents for submission into Underwriting
In charge of all Accounting including bookkeeping and banking
Web Development and Search Engine Optimization (SEO)
02/04-12/06, Senior Loan Officer
Direct Home Capital LLC, Boynton Beach, FL
Residential Mortgage Origination and Sales
Top Producing Loan Officer in 2005.
Built a large client base by effective selling and excellent Customer
Service.
08/03-12/03, Loan Officer
Liberty Home Loan Corporation, Boca Raton, FL
Residential Mortgage Origination and Sales
Sales Work Experience
Have extensive Sales experience with over 8 years of Residential Mortgage
Origination and Sales with face-to-face sales and telephone sales.
Originated sales with personal contacts, contacts from business
affiliations through the local Chamber of Commerce, referrals from clients,
and internet leads. Duties included managing a Pipeline, working internet
leads with 3-5 calls per lead per day until reached, and database
management before, during, and after the sale. Was in charge of the
complete sales process from initial contact to the end of the sales cycle.
After the sale, was in charge of keeping in contact with clients on a
monthly basis to continue building the relationship via telephone calls,
emails, client newsletters, cards, etc. In 2005 while working for a
Correspondent Lender, broke the company record for loan origination in one
month and was the top producing loan officer for the year.
Work Skills
Effective Sales skills
Ability to Multitask
Excellent Customer Service and phone skills
Ability to adapt to a changing environment with ease
Ability to utilize my skills from one job to another
Quick Learner
Self Starter
Computer Skills
Type 45-55 words per minute
Microsoft Office, Contour, Encompass, Quickbooks, Win Total, ACI, South
Florida Multiple Listing Service (MLS)
Proficient in Hypertext Markup Language (HTML) and Search Engine
Optimization (SEO). Examples of websites include: approvedteamlending.com,
floridaloans247.com, fastfloridaappraisals.com, and bpogeneral.com
Basic Knowledge of PHP
Affiliations
Chairperson of Leads 2 Success Group of Boynton Chamber of Commerce 2005-
Present
Member of Boynton Chamber of Commerce since 2005
Languages
Fluent in English and Spanish.
References
Donna Hey, Vice President/Business Development Officer. Grand Bank &
Trust, 561-***-****
Michael Bode, Staff Review Appraiser. PCV Murcor, 561-***-****
Steven Fisher, Owner of Fisher Appraisal Services, 561-***-****
Dave John, Certified Public Accountant. John and Company, 954-***-****
Contact this candidate