Customer Service Sales

Florence C. Ly

408-***-**** (cell), 408-***-****

**********@*****.***

OBJECTIVE Customer Service Representative

SUMMARY Over 4 years of customer service experience. Skills include:

- Communicate effectively with customers

- Analytical, organized, detail oriented, and customer focus

- Familiar with RMA handling process

- Proficiency in MS Office (Excel, Word, PowerPoint, Access)

- Knowledgeable in Oracle Developer

- Ability to work on a team or individually in a fast paced

environment to consistently meet deadlines

EXPERIENCE CompuData Inc. Fremont, CA

Account Manager 2006 - 2009

- Calculated prices of products and provided quotations to

customers

- Reviewed purchase orders for completeness and accuracy

- Interfaced between customers and factory by phone and email

to clarify any order related issues

- Coordinated with engineers and customers to resolve

engineering questions

- Placed delivery orders to shipping personnel according to

shipping schedules

- Handled RMAs by gathering information from customer and

engineers to determine the source of the problem

- Communicated with customers to advise them on appropriate

measures to resolve problem

- Developed statistical sales reports using Excel, which were

used by company president to determine sales strategies

Allegro Electronics, Fremont, CA

Sales Coordinator 2003 - 2005

- Validated product's specification required in orders

- Coordinated with factory production to accelerate shipping

dates

- Assisted in resolving order related issues

- Assisted other staff with product information and business

procedure

Drummer West Ltd., San Jose, CA

Inventory Clerk 1998 - 2000

- Generated weekly inventory reports in Excel which provided

current cost information

- Created Sales report on different products to manager as

needed

- Contacted logistic firm to arrange shipments

- Assisted in various office tasks; scanning, faxing,

photocopying

EDUCATION San Jose State University, San Jose, CA

- B.S. Degree in Business Administration

- Concentration in Management Information System

Mission College, Santa Clara, CA

- Certificate in Oracle Developer

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