Customer Service Representative

Wendy N. Perkins

**** *. **** ***** **, Apt. **

Goodyear, AZ 85338

Cell: 623-***-****

E-mail: *******@*****.***

OBJECTIVE: To contribute passion and dedication, in the customer service

industry, by going above and beyond expectations of quality

and customer service.

EDUCATION: College of Dupage, Glen Ellyn, IL

Area of study: EKG Certificate Program-June 2008

Robert Morris College, Orland Park, IL

Associate in Applied Science; Dean's list 4 quarters - cum

laude; July 1998

Major: Business Administration

Minor: Administrative Secretarial

GPA: 3.54/4.0

EXPERIENCE:

February 2010- Bowlin's Patch & Match, Goodyear, AZ

Present Apprentice Drywall Taper

Patch holes caused by water and other damage, hanging

sheetrock, applying texture, and other duties as

assigned.

October 2009- Enterprise Consulting Solutions, ECS, Goodyear, AZ

February 2010 Customer Service Representative I

Researched, via the Internet, various locations where

doctors have seen patients

to be able to retrieve information from patients' charts

for review, by the health plan, such as

codes for billing purposes within HIPAA regulations and

compliance.

June 2009- Cypress Home Care Solutions, Phoenix, AZ

February 2010 Caregiver

Provided assistance to people to help them live an

independent life such as help bathing, eating,

medication reminders, companionship, running errands and

taking to appointments.

January 2009- Peterson Elementary School-IPSD 204, Naperville, IL

March 2009 Supported Education Teacher's Assistant

Performed duties to work with assigned students or with

groups of students to ensure that the students'

learning and behavioral objectives are

achieved.

June 2007- The Ups Store, Naperville, IL

August 2008 Customer Service Associate

Packed and shipped packages, sorted incoming mail to

customers'

in-store mailboxes, provided U.S. mail services,

copy/print services, and processed monetary transactions.

January 2007- Advanced Rehabilitation Clinics, Woodridge, IL

June 2007 Office Assistant

Scheduled patients for physical therapy treatments,

verified insurance benefits and collected co-payments,

prepared and updated patient charts, totaled daily charges

for billing, set up treatment rooms and gym for Physical

Therapists and patients, transcribed Initial Evaluations

and Progress Notes for Physical therapists.

September 2001- Rush Copley Medical Center, Aurora, IL

May 2004 Imaging Tech Associate

Transported patients (wheelchair, cart and or bed) to and

from the Radiology Department, assisted Imaging

Technologists in the various modalities (Ultrasound,

Mammography, MRI, CT, Angio Lab, Nuclear Medicine) by

setting up Imaging rooms for patients, stocking linens and

supplies, processing films, and retrieving medical files. I

also assisted the Radiologists by hanging films, bringing

results to Emergency Room for patients, and taking specimen

to the Lab for results.

SKILLS: . Typing speed of 50 words per minute.

. Expert in Microsoft Applications (Excel, Windows XP

and Vista, Microsoft Office).

. Knowledge of personal computers and the Internet.

. Experience in dealing with the public, clerical work,

scheduling appointments.

Contact this candidate