Manager Management

Pat Harrison

ablad9@r.postjobfree.com

901-***-****

Information Technology Manager

Senior hands-on IT manager with extensive experience in network management,

facility design and implementation, end-user support and data center

operations; has well-developed interpersonal skills; mentor; good team-

builder; takes an analytical approach to work.

Professional Experience

February, 1990 - February, 2007, Information Technologies Manager, APL, a

leading global container transportation and logistics company

. Assembled, racked and maintained Windows 2000 and 2003 file servers

. Assisted my staff with remote and on-site support of approximately 650

users in offices and warehouses across the southeastern U.S.

. Racked and configured Cisco switches, routers and wireless access

points as part of an enterprise network standardization project

. Created VMWare virtual environments to test system updates

. Streamlined process to image desktop systems using Ghostcast

. Managed IT infrastructure implementation for facilities in my region

. Participated on global committees to define hardware and software

standards for servers and desktops

. Developed scripts to automate and standardize administration functions

. Prepared and managed annual multi-million dollar regional IT budget

. Actively monitored networks and systems to ensure SLAs were met

. Utilized Kintana and Remedy for project and incident management

. Designed and implemented data center complete with UPS, generator and

diverse data circuits to host midrange systems and file servers

. Coordinated business continuity planning and annual hot-site testing

. Led and participated on teams to resolve incidents impacting business

. Supervised staff of LAN administrators, operators and programmers

. Co-founded and co-sponsored the APL North American Technical Support

Team which provided field IT support staff a regular forum with senior

IT and business management

. Served as a member or management sponsor on the Memphis office Safety

and Security Team, Employee Recognition Team and the IT Steering

Committee

February, 1989 - February, 1990, Senior Systems Analyst, APL

. Led team that upgraded internally developed applications from 16-

bit to 32-bit COBOL

. Implemented source code revision control processes

. Identified bottlenecks and implemented changes to reduce CPU and

memory usage to defer unplanned hardware upgrades

. Implemented best practices to ensure proper data integrity

June, 1980 - February, 1989, Senior Software Analyst, Data Communications

Corporation / Jefferson-Pilot Data Services, which serviced the broadcast

industry

. Maintained and developed proprietary networking and operating

system software

. Formalized and standardized the processes for creating, testing

and producing software releases for approximately 300 customer

sites

. Developed and maintained custom applications for internal and

external business customers

Skills Summary

Hardware: Compaq and HP file servers, Dell desktops and laptops, Symbol RF

equipment, Sonicwall VPN appliances, HP and Zebra printers, Cisco switches

and routers, AS/400, Avaya and Rolm PBX

Software: Windows Server, Active Directory, XP, TCP/IP, DHCP, Ghost,

WireShark, VMWare, Dameware, IIS, McAfee and Symantec antivirus, TN5250,

TN3270, WinBatch, WSH, VBScript

Certifications / Education

MCSE, MCP, CNE

Attended Mississippi State University

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