Customer Service Project Manager

Stephen C. Jones ***********@*********.***

**** ****** ******, ********* ***, 60015

(H) 847-***-****; (M) 847-***-****

PROFILE

Senior Print Production Executive who excels in building account revenue and profitability through superior

customer service and project management. Possess strong knowledge of all aspects of the production process

with an ability to seamlessly coordinate efforts for optimal efficiency and effectiveness. Extensive experience

in project management, customer service, account development, color management, file assembly, proofing,

USPS requirements and procurement. Key areas of strength include:

Customer Service: Twenty plus years of customer service experience. Adept at working with advertising

agencies and independent accounts. Consistently recognized by customer base as a high

performer.

Account Development : Take great pride in developing the breadth and depth of business with customer base.

Believe growth from existing accounts is the result of meeting/exceeding customer needs.

Project Management : Extensive experience running complex and time pressured projects. Knowhow to work

across all touch points that influence product delivery. Deep knowledge of the production

process enabling ability to problem solve heading off issues in advance.

Color Management : Expert in color management which helps ensure delivery of a high quality end product,

efficient use of company resources and a high degree of client satisfaction.

File Assembly : Understand all aspects of file development and assembly. Experience working across all

production formats including digital printing, banners, large format posters and production

fulfillment.

PROFESSIONAL EXPERIENCE

TUKAIZ, LLC, Franklin Park, Illinois October 2005 – May 2009

Senior Project Manager reporting directly to the company owner. Played a key leadership role running large

accounts, mentoring junior talent and improving the efficiency of internal operations. Selected

accomplishments include:

Managed supplied materials through internal production process working directly with sales,

manufacturing, finance with tight coordination with key customer groups.

Project managed all functions of prepress to inside sheet fed offset printing, digital printing, banners,

large format posters and product fulfillment.

Applied comprehensive knowledge of color management, file assembly, proofing, USPS requirements,

bindery and shipping functions for flawless execution and delivery of time sensitive materials.

Direct oversight of one of company’s largest account, Applebees, helping to grow business 40% over 3

years.

Lehigh Digital, Elk Grove Village, Illinois April 1994 –

September 2005

Customer Service Representative reporting to General Manager within a growth organization that

experienced dramatic change and evolution. Company merged with H&S Graphics to form Anthology, Inc.

Selected accomplishments include:

Served as team leader for large commercial client representing over $3MM in annual sales. Helped

develop and grew the business by 20% over 10 years.

Implemented work flow enhancements designed to replicate exact specifications supplied by outside

sheet fed and web printers.

Integrated work flow solution to enhance customer service for text book publishers.

Managed customer service for both local and out of town customer base.

Revere Graphic Services, Chicago, Illinois September 1987 –

April 1994

Customer Service Representative reporting to General Manager within well established prepress organization.

Selected accomplishments include:

Lead Customer Service Representative directing prepress functions for multiple agencies.

Managed customer materials through internal manufacturing processes to meet final specifications.

Coordinated schedules for multiple final publications and produced printed materials as required

(including outside purchase and coordination of outside bindery work).

Additional Experience May 1977 –

September 1987

Acquired foundational knowledge of the printing industry, production development, file assembly, project

management and customer service through experiences with the following organizations:

Double Image Press, Wooddale, Ill.

Universal Press, Niles, Ill.

Revere Graphic Services, Chicago, Ill.

Collins, Miller & Hutchings, Chicago Ill.

North Shore Meat Packers, Northbrook, Ill

EDUCATION

Northern Illinois University,

B.S. Marketing

1977

PERSONAL ACHIEVEMENTS

IHSA Member Official, Basketball, 8 years

Program Director, Coach and Manager, girls travel softball, 15 years

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