Customer Service Computer

OBJECTIVE

To obtain a position in Information Systems where I may contribute to the

company's success

SUMMARY OF SKILLS

Proficient in Windows, Microsoft Word, Excel, Access, PowerPoint, Outlook,

and many banking systems

Proficient in typing 45+ words per minute

EDUCATION

Associate degree in Computer Programming, Community College of Philadelphia

May 2007

EXPERIENCE

Member Service Rep, The Partnership Federal Credit Union November 2008 -

August2009

. Perform teller duties and provide member services; help members with

account details and questions

. Complete various customer transactions using the Galaxy Banking System

Bank Teller, Bank of America, Bowie, MD October 2007 - July 2008

. Provided customer service and completed various teller transactions, e.g.

provided assistance with cash advances, commercial lines of credit,

withdrawals, deposits and multiple types of loans

. Recognized customer needs and recommended appropriate line of products,

e.g. specific bank accounts, Certificate of Deposits, auto, credit card and

home loans using the Merlin Banking System

. Provided superb customer service to ensure customer satisfaction

Bank Teller, Sovereign Bank, Whitemarsh, PA November 2004 -September 2007

. Provided customer service and completed various teller transactions, e.g.

provided assistance with cash advances, commercial lines of credit,

withdrawals, deposits and multiple types of loans

. Sold and redeemed customer bonds

. Provided specific information to customers regarding account status'

while ensuring privacy

. Balanced end of day transactions and office work using Windows XP and

Finesse Banking System

Tire Shop Attendant BJ's Wholesale Club, Bowie, MD June 2002 - August 2002

. Inspected and provided required tire maintenance; removed and rotated

motor vehicle tires

. Performed shop opening and closing operations; completed various

transactions including cash sales

. Assisted customers in analyzing vehicle health and completing safety

surveys

Assistant Computer Maintenance Programmer, University of Maryland, MD June

2001 August 2001

. Performed multiple computer-related tasks; networking & computer setup

. Provided key configuration management and IP address resolutions

. Provided disaster and computer recoveries, e.g. troubleshoot and replace

damaged Ethernet cards

. Completed computer inventory and ensured computer stock and system

deliveries

. Completed various troubleshooting and customer relations, e.g. print

problem resolutions

. Resolved printing problems and other various computer user concerns

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