Customer Service Technician

Location:

Posted:

September 09, 2010

Wasim D. Yousif

Sterling Hts. MI 48310

Email: ********@*****.***

Objective: To obtain a position in the field of Computer Electronics

Education:

ITT Technical Institute Troy, MI

G.P.A.: 4.0/4.0

Associate of Applied Science Degree in Computer and Electronics Engineering

Technology

Graduated: June 2007

University of Toledo Toledo, OH

Relevant Courses:

Calculus 2, Chemistry, Physics

Wayne State University Detroit, MI

Relevant Courses:

Calculus 1, Chemistry, Physics

Certification:

Computer Service Technician, ETA International, 06/22/2007

Employment:

Convergys Warren, MI 09/26/05 to 05/19/10

. Customer Service & Problem Resolution Rep II

CVS Pharmacy Madison Heights, MI 04/17/01 to 09/25/05

. Pharmacy Technician

Rite Aid Southfield, MI 05/18/99 to 02/01/01

. Pharmacy Technician

Skills:

Software: MS Works, MS Word 2003 & 2007, MS Excel 2003 & 2007, MS

PowerPoint 2003 & 2007, Windows 95, Windows 98, Windows ME, Windows 2000,

Windows XP, MS Visual Basics, Multisim 8 & 9, LogixPro PLC Simulator, MS

Visio 2003 & 2007

Hardware: Power Supply, Motherboard, IC, DIMM, SIMM, BIOS, SRAM,

Cache, SDRAM, RDRAM, Clock, CPU, RIMM, CRIMM, Battery, BUS, Chipsets, Hard

Drive, CD-Rom, Floppy Drive, WORM Drive, UPS, PROM, EPROM, EEPROM, CMOS,

Parity Bit, EEC, Printers, Video Cards, Power Connectors, Network

Connectors & Setup, Hubs, Switches, Routers, Network Cables, Electronic

circuit components, low voltage wiring experience.