Manager Management

Shawn A. Knoblock

Shawn A. Knoblock

**** ************, ***********, ** *****

Phone: 660-***-****

*************@*****.***

PROFESSIONAL EXPERIENCE

Application Manager, University of Central Missouri Warrensburg, MO, Aug., 2004 to Pres.

Directly responsible for maintaining scheduling application and database for the university.

SQL 2005 database support.

Implemented application pricing component.

Customize application web interface.

Build and maintain online forms used by students and staff.

Member of the technology management team.

Create Crystal Reports. Instrumental with helping a large contracting firm get the information they

need to access buildings. 35 million dollar project for our campus!

Direct supervisor for 5 student employees.

Research and purchase new technology equipment for the department.

Database Administrator, FedEx Harrison, AR, Mar., 2002 to May 2004

Responsible for the design, implementation, maintenance, and control of a large relational database

in a mainframe environment.

Installed and maintained multi user relational database management system on large mainframe.

Created and implemented hundreds of new database objects based on business needs.

Responsible for building JCL to backup database objects.

Monitored DB2 systems, adding indexes, tuning SQL, and reorganizing data.

Monitored databases physical capacity, allocating space accordingly.

Analyzed table sizes in order to set primary and secondary quantities.

Provided data recovery for programmers by restoring image copies.

Assisted application developers with query tuning, index placement and production issues.

Used Visual Explain to analyze and troubleshoot queries.

Experience in data and structure manipulation with BMC change manager.

Analyzed and prepared table spaces to be partitioned and rebalanced.

Responsible for DDL creation and execution used for table creation and table alterations.

Strong working knowledge of DB2 utilities including load, unload, and reorg.

Proficient in database administration, granting database authorities to programmers.

Modeled hundreds of tables and indexes using the Cool Gen tool.

Wrote SQL to query database catalog assisting programmers with information gathering.

Worked closely with computer operators to ensure backups were scheduled and run.

Maintained strict database and naming standards during object creation.

Referenced DB2 manuals to provide problem resolution support for database related errors.

Made changes to COBOL programs to sync up environments.

Experience working in a customer oriented IT environment.

Computer Technician, FedEx Harrison, AR, Nov., 2000 to Mar., 2002

Responsible for the repair and maintenance of large computer inventory.

Repaired laser printers and document scanners.

Downloaded image from server for client machines.

Prioritized IT based problem tickets according to business needs.

Placed orders with IBM for replacement parts.

Traveled to customer centers to upgrade site from fat client to thin client.

Provided technical assistance to clients over the telephone.

Communication Security Analyst, United States Air Force – Whiteman AFB, MO, 1993 to 2000

Responsible for providing 24/7 communication security support for B 2 aircrew.

Developed procedures for constructing aircrew communication security kits.

Direct supervisor over two employees during daily operations.

Responsible for preparing and administering employee performance reports.

Lead training instructor for 35 aircrew members.

Conducted security briefings to update commander and aircrew on usage of secure communication

documents during wartime.

Key player in quarterly training exercises providing quality essential support for aircrew.

Conducted daily inventory of 500+ top secret documents. Extreme attention to detail.

Responsible for being on standby to support 24/7 base operations.

One of only two employees qualified to prepare secret mission planning operations.

Responsible for briefing oncoming shifts of any job critical information.

PROFESSIONAL DEVELOPMENT

Educational Technology, Masters Degree, Management Training, Harrison, AR,

University of Central Missouri, MO, 2003

2011

DB2 V. 7 Database Workshop, Kansas

ACUI Conference, Warrensburg, MO, City, MO, 2002

2004, 2008, 2009

Cool Gen Development Training,

Management Principles, Kansas City, Harrison, AR, 2002

MO, 2007

Advanced Military Leadership School,

Resource 25 Software Administration Whiteman AFB, MO, 2000

Training, Portland, OR, 2005

Basic Military Training, LacklandAFB,

TX, 1993

PROFESSIONAL AFFILIATIONS, AWARDS, AND DISTINCTIONS

Online and silent auction facilitator ACUI Conference, 2009

Delta Epsilon Iota Academic Honor Society member, 2009

Missouri Boys State outstanding Supporter 69th and 70th Sessions, 2008 – 2009

Accelerated Christian Education Conference outstanding supporter, 2005, 2008, 2009

2 Commendation medals, 1997,1998

EDUCATION

Master of Science in Educational Technology, University of Central Missouri, Warrensburg, MO

(May 2011)

Bachelors of Science in Management Information Systems, Park University, Whiteman AFB, MO

(May 2002)

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