Customer Service Sales
Resume:
Morris Feaster
Glendale, CA 91204
September 8, 2010
Dear Hiring Manager:
I am writing in response to your Current Job Openings for a “Gate Attendant”.
I am confident that my experience working with customers is a perfect match for
this position. I would bring to your company a broad range of skills, including:
• Excellent record of providing outstanding customer service for clients.
• Prior helpdesk experience for accounting software.
• Excellent experience as a computer financial software trainer.
• Strong written and verbal communications skills in English.
• Excellent computer skills and the ability to quickly learn new software programs.
• I have a positive attitude and the look of a professional
• I am proud of my excellent customer satisfaction reputation.
• I desire to contribute to a successful team.
•
•
• I would welcome the opportunity to further discuss this position with you. If you have
any questions or if you would like to schedule an interview, please contact me by
phone at 818-***-**** or by e-mail at *************@*******.***.
•
• I have enclosed my resume for your review, and I look forward to hearing from you.
Sincerely,
Morris Feaster
Employment History
Healthy Bionics Los Angeles, CA
Customer Service Phone and Internet Sales 2008-2010
Phone and Internet customer service and sales for nutritional supplements.
Premier Data Technology, Inc. Torrance, CA
Customer Service and Business Software Consulting 2004 – 2006
Manage customer relationships for a large ERP system upgrade project for
(NMTV.com).
Weekly customer service meetings with clients to ensure an accurately description of
project status and any additional projects.
Morris Feaster
465 Oak St, Apt 207 Glendale, CA 91204 818-***-****
*************@*******.***
Weekly customer status updates from the sales department and software
programmers.
Century Computers, Inc. Honolulu, HI
Customer Service and Business Development 2003 – 2004
Identify, shape and convert business opportunities from customer service calls into
business contracts for additional software and services.
Assist clients over the phone or using web-enabled screen-sharing technologies to
recreate issues and clearly identify problems, then assist the client with loading any
software patches or work-around procedures so that the client can continue with their
tasks.
Dynamic Solutions Los Angeles, CA
Customer Service, Business Consulting, Software Sales 1994 – 2003
Helpdesk software support for the Advanced Royalty Tracking System (ARTS), an
enhancement program to the Great Plains Financial system; used by A&E, the History
Channel, American Technical Publishers.
Customer Service to document the precise needs for Controllers, Accounting
managers, CPA’s and others for inventory, purchasing and sales order processing software
enhancements for the Microsoft Dynamics GP ERP systems.
Participate in development roundtables discussion groups for authorized development
partners with Microsoft Business Solutions.
Platinum Software Corporation Irvine, CA
Customer Service: ERP Financial Software Support Engineer, 1992 -1994
Walt Davis Enterprises Los Angeles,
CA
Customer Service and Accounting Manager, 1988 -1992
US Army Reserves, 388th Chemical Corp Bloomington, IL
Unit Supply & Security R.O.T.C./E5 Officer, 1980 - 1986
(Supervise and manage supply cages, motor pool and weapons vault.)
Education
Southern Illinois University, Carbondale, IL 1984/B.A. Liberal Arts
Software Skills
All Microsoft Office Products, including Excel, Word, Outlook.
Contact this candidate