Customer Service Life Insurance

Location:

Posted:

September 09, 2010

Desiree J. Alexander

** ********* • Irvine, Ca. *2604

949-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Excellent customer service, communication, and leadership skills

• 10 years experience developing classroom and online job aids

• Proficient use of MS Word, PowerPoint; TechSmith Snagit and Camtasia; Adobe Captivate and

Fireworks

• Exceptional versatility with the ability to manage multiple tasks in a pressured environment

• Dedication and drive as a resourceful, creative, and hard-working individual

TRAINER AND TECHNICAL WRITER

• Pacific Life Insurance Company – Aliso Viejo, Ca, 2000 - present

CLASSROOM TEACHER

• Sycamore Elementary School, Tustin, Ca, 1999 - 2000

• Baldwin Hills Elementary, Baldwin Hills, Ca, 1996 - 1999

• Mary Immaculate Catholic School, Pacoima, Ca, 1995 - 1996

• Los Encinos, Encino, Ca, 1995 - 1996

• Santa Barbara Unified School District, Santa Barbara, Ca, 1994 - 1995

EDUCATION AND CREDENTIALS

• Bachelor of Arts in Communications, California State University, Northridge-May 1992

• Certificate in Teaching English as a Second Language, UCSB-Dec. 1994

• Multiple Subject Teaching Credential, California State University, Northridge

SOFTWARE APPLICATIONS

• Adobe Captivate and Fireworks

• TechSmith Snagit and Camtasia

• Microsoft Office

PROFESSIONAL DEVELOPMENT

• Instructional Design Series

• Interpersonal Styles Workshop

ADDITIONAL TALENTS AND EXPERIENCE

• Voiceovers

• Photography

• Design and Desktop Publishing