Customer Service Human Resources

SriDevi (Shri) Rai

**** **** *****, *********, ** 95363

Objective ***.*******@*****.***

Home: 209-***-****

Cell : 209-***-****

Key Skills

To obtain a challenging position in the Human Resources field

which allows me to apply my H.R. knowledge & experience and

utilize my exceptional people skills.

Strong Interpersonal and Communication Skills with a pleasing

Employment History personality.

and Experience Able to relate effectively with individuals at all levels of the

organization.

Organized and Analytical with a strong ability to manage

multiple priorities.

Proficient using Windows based systems like Microsoft Word,

Excel, Outlook, Share Point, HR systems like People Soft and

Ceridian.

Multi-Lingual (English, Hindi and Kannada).

Company Open Mind Technologies, Fremont, CA

(Contract)

Position Recruiting Coordinator.

Working from 2/2010 to Present

Duties Included

Conduct and Manage New Hire Orientation; process all new hire

paperwork into HRMS.

Assisting in sourcing, hiring process, interviews and preparing

paperwork as needed.

Conduct phone screening for all eligible candidates and

interview scheduling.

Coordinating drug screen and background check processes

Assisting in the Immigration process and maintain current I9

documentation.

Managing the HR Database and Employee files and folders.

Assist employees with benefits and payroll, questions.

Participate in open enrollment process.

Provide administrative support to the HR staff, maintain

calendars and organize communication meetings.

Company Western Digital, Fremont, CA (Contract)

Position HR Coordinator

Working From 11/2009 to 1/2010

Duties Included

Conduct New Hire Orientation

Prepare and complete New Hire paper work

Maintain HR database system and Employee records

Assist HR Managers and Recruiters in daily duties

Administration of Benefits, Payroll, Training, Site Awards,

Service awards, Workers Comp all HR related requirements.

Resolution of all Employee issues and inquiries.

Provide administrative support to the team.

Company Aerotek Inc, Stockton, CA ( Contract)

Position Human Resource Associate.

Working from 07/2009 to 10/2009.

Duties Included

Updating and Maintenance of applicant tracking system(Recruiters

Work Space) and employment job files

Complete Background Checks through ABI and prepare applicant for

Drug Screening.

Send daily background and drug screen reports to recruiters.

Ensuring accurate and timely entry of starts and finishes in

PeopleSoft.

Conduct New Hire Orientation and complete new hire paperwork

(I9, W4 etc).

Resolution of all payroll and invoicing issues (adjustments,

lost checks, invoice issues, etc.).

Managing the HR folder process

Assisting in the Workers Compensation Program including

education, filing claims and alternate light duty locations.

Provide administrative support to the team.

Ensuring front office customer service (telephone and reception

desk).

Company Western Digital, Fremont, CA (Contract)

Position Human Resource Associate, Business

Partner Services

Working from 10/2007 to 2/2009

Duties Included

Administration of Benefits, Payroll, Site Awards, Service

awards, Workers Comp all HR related requirements.

Conduct New hire Orientation

Conduct Open Enrollment

Maintain HR databases and systems

Maintain all employee files and New hire paper work

Education & Assist mangers with ER issues and track performance reviews.

Knowledge Primary contact for all training related information and

requirements

Provide administrative support to the HR staff, maintain

calendars and organize communication meetings.

Company Open Mind Technologies, Fremont, CA, USA

Position Recruiting Assistant

Worked from 10/2003 to 8/2004

Duties & Accomplishments

Assists in Staffing, Recruitment, Interviewing and New-Hire

Orientation

Assists in Writing job descriptions

Initiate phone calls and responsible for customer support

Assists in Legal and Regulatory Issues involved in Staffing

Company Standard Air Condition and Refrigeration

Services, India

Position Assistant HR Generalist

Worked from 6/2001 to 11/2002

Duties & Accomplishments

Reduced employment turn over to about 5% by coming up with new

retention plans.

Brought about new safety Features to the work environment

Manage administrative functions within department to include

assisting HR Manager with recruitment, hiring, and completion of

new-hire administration processes.

Serve as an assistant benefits administrator to manage benefits

function from enrollment through termination.

Assists in ensuring compliance and proper documentation of new

hires, safety incidents/accidents

Company Hydropower, India

Position Customer Service Representative

Worked from 8/2000 to 3/2001

Duties & Accomplishments

Worked as a Receptionist

Attend customer calls, appointments and pricing.

Assist in coordinating customer feedback and satisfaction levels

Pursuing Bachelors Degree in Business administration.

Certification in Human Resource Management, CSU, Stanislaus,

2007

Certification in Understanding the Human Resources Functions,

Education To Go - 2007

Pre University College, Computer science, India - 2001

High School Graduate, India - 1999

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