High School Customer Service

Location:

Posted:

August 06, 2010

Travonta Nance

********.*****@*******.*********.***

Targeting Entry Level Helpdesk Positions

Upcoming American InterContinental University undergraduate offering a strong

academic background in IT combined with experience as a helpdesk intern.

Recognized as top student for Network Support (CCNA) in high school for technical

skills and overall knowledge of networking systems.

Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in basic computer systems and languages

Education

American InterContinental University Online – Hoffman, IL, Degree expected 08/2011

Associate Art’s in Business Administration w/ Concentration on Information Technology GPA:

N/A

West Florida High School of Advanced Technology – Pensacola, FL, Diploma earned 06/2006

High School Diploma & Technical Certificate for completion of CCNA program GPA: 2.6

Technology Summary

None, have taken CCNA coursework as part of high school curriculum

Certifications:

Windows 9X/NT/2000/XP/2K3/Vista/7

Systems:

HTML, CSS

Languages:

MS Office

Software:

IT Experience

West Corporation – Pensacola, FL

Customer Account Executive (2009 to Present): Provide customer service and

troubleshooting towards internet service for a cable company. Used my knowledge of

networking and PC support to better assist customers with their troubleshooting needs and

be a more productive employee.

West Florida High School of Advanced Technology – Pensacola, FL

Student Helpdesk Technician, (2005 to 2006) Handled technical troubleshooting

within a school environment, including maintenance of PCs and network peripherals.

Installed and repaired PCs, upgraded as necessary, setup networks for school buildings.

Selected Contributions:

Designed a network for a small business, including all associated costs and labor if

implementation were desired, as the end result of a Capstone project.

Available for Relocation & Travel