Quality Assurance Customer Service
Resume:
Ian Johnson
Irving, TX *****
*********@*****.***
SUMMARY OF QUALIFICATIONS
Operating Systems : UNIX (RS6000, Solaris, HP, Linux), Windows (NT, XP,
Windows 7), Macintosh (OS X)
Application Servers : NAS (Netscape Application Server), Weblogic App Server,
Remedy’s Action Request Server, IBM WebSphere, IIS Web server, Active Directory
Automated Test Tools :
Mercury: QuickTest Pro (QTP )/WinnRunner 5.0, Test Director 8.0
Segue: SilkTest 6.x
Programming Languages : Java (JDK 1,X), HTML, HL7, XML, Pascal. Dos
Batch
Databases: Oracle 9.0/8.0, Microsoft SQL, Sybase, Informix, Toad tools
Source Control: Management Tools - Visual SourceSafe 6.0, WinCVS,
StarTeam, PVCS Version Manager 6.7, Magic Total Service Desk (Enterprise) 7 & 8.0
Testing Methodologies : Agile/Scrum
EMPLOYMENT
1/2010-Present QA Analyst, P izza Hut/ Yums
Corporation(Contract)
Addison, TX
Testing the internal sales & management applications/modules running on Linux
Validating sales data stored on Postgres SQL and print queues
Point-Of-Sales store hardware system testing (touch screen monitors, receipt printers, etc)
Execute weekly releases from business-driven requirements
Attend and provide data for daily stand-up Scrum status meetings
Investigate & report software defects/issues/risks in Rationale ClearQuest
Testing Accomplishments: F ield Management System (FMS 9.25-9.60)
Single Unit System (SUS 6510)
8/2008-11/2009 Senior QA Engineer, AdShuffle.com
Las Colinas, TX
Testing the AdShuffle.com web service (ad-server application running on SQL/IIS Server) in
multiple browsers (IE, Netscape, Firefox, Safari, Romio, etc)
Supervise and executed test cases releases with Development & Ops
Execute weekly releases from business-driven requirements
Attend and provide data for daily stand-up status meetings (Agile methodology)
Document detailed requirement-based test cases/scenarios for multiple features
Implement SQL queries within the test cases to verify data validation
Investigate & report software defects/issues/risks
Stress tool testing for AdShuffle ad server application
Testing Accomplishments: AdShuffle Release 1.5-3.1
11/2007-08/2008 M anual Tester, T-Systems.com (Contract)
Dallas, TX
Tax Form software testing on multiple operating systems (Vista & XP) with GoSystem SAT
Improving and re-writing test cases/scenarios for regression and UAT testing
Investigate & report software defects/issues
Testing Accomplishments: 2008 Thomson Tax Forms
12/2006-8/2007 M anual Tester, eInstructions.com (Contract)
Denton, TX
Functional testing the Class Performance System (CPD 5.0) applications running on .NET
Write test cases/scenarios imported into J IRA
Investigate & report software defects/issues
Testing Accomplishments: Class Performance System (CPS 5.0)
2/2006-11/2006 Senior Tester, Cingular Wireless/ AT&T
(Contract)
Richardson, TX
Regression testing the Wireless Local Number Portability (WLNP) / AMDOCS / Telegance
applications running on Solaris with a back-end database ( Oracle 9)
Test and debug the AMDOCS / CSM application
Knowledge of CRM
Execute test cases in TestDirector 8.0 Suite
Investigate & report software defects/issues
Testing Accomplishments: Telegance, Customer Service Management (CSM 9.1)
3/2005 – 2/2006 Tester, Pegasus Solutions (Contract)
Dallas, TX
WhiteBox & BlackBox testing the ERTS (Electronic Reconciliation Tracking Service)
application running on Linux with a back-end database ( MS SQL ) for data validation
Document detailed requirement-based test cases/scenarios
Implement SQL queries within the test cases to verify data validation
Investigate & report software defects/issues using the Remedy Action Request Server
Report weekly & project status using M icrosoft Project Server
Testing Accomplishments: Amex ERTS Release B & C
4/2004-3/2005 Senior Tester, Remedy Corp (Contract)
Dallas, TX
Intergration testing for the Maple Service Desk Java/ JVM applications running on Solaris with a
back-end database (Oracle 9i and MS SQL ) for data verification
Document test cases/plans
Investigate & report software defects/issues
Testing Accomplishments: Maple Service Desk 8.0
10/2001-3/2004 Lead Tester / Deployment Engineer, D G Systems
Las Colinas, TX
Testing various web, java and SOAP XML applications running on Linux/UNIX, Weblogic
servlet engine, with O racle and Sybase databases for radio station audio/video delivery
Automating the manual test scripts using SilkTest 7.x
Check out & deploy build releases to the test environment using PVCS Version Manager
Investigate & report software bugs/issues
Testing Accomplishments: Scheduler 4.5.04-6, Archive Manager 2.0, DGOnline 5.0
06/2001-10/2001 Software Tester, Lowestfare.com (Contract)
Las Colinas, TX
Regression testing for a travel website using a IIS Web Server with a Sabre backend
Automate the manual test scripts using Mercury QuickTest Pro/WinRunner
Web stress/load testing using Mercury LoadTest/ WinRunner
Investigate & report software bugs/issues using TestDirector/ WinRunner
Testing Accomplishments: the lowestfare.com website
11/2000-06/2001 QA Tester, I mpact Innovations Project Peranet
Dallas, TX
Side-server application testing for a marketing web application running on Solaris and Windows
using a WebSphere server engine with a M icrosoft SQL backend database
Perform web stress testing using Astra LoadTest/ Mercury WinRunner automation tool
Investigate & report software bugs/issues
Project Remedy Corporation
Application server testing (Runtime End User testing/ GUI Forms)
Set up UNIX (Solaris) and NT test environments loading the web server (NES 3.63)
and servlet engine (Servlet Exec 3.0)
Software tag testing (testing software HTML tags within JSP pages)
Documenting test cases for software application
Report software bugs/issues
Testing Accomplishments: Remedy Personalization3.0 (www.remedy.com)
02/2000-11/2000 Quality Assurance Manager, Parago
Coppell, TX
Setup a QA department from the ground up (12 employees)
Manage a QA team that produced projects at a rate of four releases per month
Implemented and supervised a QA process that interacted within the IT departments
Mentored and trained QA Leads/Junior testers according to the QA process
Implemented test automation regression and stress testing (WinRunner)
Managerial duties (staffing, resolving conflicts etc.)
Testing Accomplishments: SBC Rebates sites, Staples Rebate sites, RebatesHQ.com, PTS 1.2,
1.3 (data entry java application), Information Center, IVR (customer service call center)
10/1999-02/2000 Quality Assurance Tester, Sun Microsystems (Contract )
Silicon Valley, CA
Creating automated scripts using SilkTest 4.x
Porting team testing on NAS 4.0 on RS6000 -regression testing
Compiling test scripts on RS6000/AIX
Report software bugs/issues
Testing Accomplishments: NS Application Server 4.0 (www.netscape.com) Quality Assurance
02/1999-10/1999 Test Engineer, Axtive Software (Contract)
Dallas, TX
Server-side application testing (End User/ Admin User/ GUI) on Linux and Win NT with a
database (MSSQL and Oracle ) backend and an IIS Web server & J-Unit
HTML tag testing
Documenting test cases for server-side application
Report software bugs/issues
Software Release Control maintenance (Star Team 4.0)
Testing Accomplishments: e.Monogram 2.0 ( HYPERLINK "http://www.axtive.com"
www.axtive.com)
06/1998-02/1999 Q A Test Engineer (Project Lead), Picazo
Communications,
Dallas, TX
Telecommunication/Telephony application testing (Client/server) on NT/98/95
Server stress testing/ running TAPI scripts
GUI Interface testing
Documenting test plans for telephony software
Sub-level support customer issues
PC Network setup and maintenance
Testing Accomplishments:Workgroup Attendant 2.2 (www.picazo.com)
07/1995-06/1998 Quality Assurance Test Engineer, OpenConnect
Systems
Dallas, TX
Java/JVM IDE application testing on NT with an AS/400 back end
Web client/server testing on RS6000/HP/Solaris/Linux
Regression testing for products with previous versions
"Black box" & Network /System Administration testing
PC Hardware testing
Documenting test plans for Java/J2EE software
Coding java test cases
Testing Accomplishments: OpenVista & WebConnect 3.2 (www.oc.com)
EDUCATION
BS, Computer Science, Sterling College, 1995
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