Project Manager Quality Assurance
Resume:
Kerry Keeton
Cumming, GA **040
************@*****.***
Career Goal: Project Management
Proven leader in Ecommerce Technology
Results-driven, quality-focused manager with a track record of managing
initiatives that streamline operations, reduce costs, improve customer
satisfaction, and maximize profitability. Excellent trainer, motivator, and
creator of knowledgeable, capable work teams known for approachable,
collaborative management style that enhances productivity, employee morale,
accountability, and job satisfaction. An innovative thinker experienced in
delivering timely, cost-effective, high-tech solutions furthering business
goals. Polished, articulate communicator able to build profitable business
relationships Accustomed to extensive business travel Key skills include:
Product Implementation Staff Training & Large-Scale Technology
Customer Needs Mentoring Projects
Fulfillment Project Lifecycle Continuous Improvement
Systems Automation Management Quality Assurance
Workflow Prioritization User Experience Standards
SCRUM-Product Owner Business Process Redesign
Customer and Vendor
Relations
PROFESSIONAL EXPERIENCE
DEPOTPOINT, INC. -Atlanta, Georgia
Project Manager, Business Solutions
8/2008-present
Product / Project Manager for web-based solution designed to allow mortgage
servicers to improve default resolution rates.
Lead initiative to create similar platform designed to facilitate short
sale properties.
o Creates Project Roadmap to document long term product vision and
communicates product vision to development and client teams
o Successfully manages multiple-channel projects
o Manages each project from requirements to implementation and beyond
o Responsible for all major customer projects and enhancements
o Performs analysis from Marketing data to suggest product refinements
o Project Owner role using SCRUM methodology to implement product
enhancements
COCA COLA ENTERPRISES - Atlanta, Georgia
2007-2008
Account Development Manager
Fulfilled corporate objectives within assigned client base.
o Developed and implemented targeted, custom strategic account marketing
plans
o Managed all aspects of the client relationship
o Increased annual sales 30% thru expansion of new business
opportunities and products
MERKLE, INC. - Atlanta, Georgia 2006-
2007
Product Manager, Content Solutions
Product Manager for the leading company in database marketing. Lead
initiative to incorporate the use of credit data along with other
additional data resources.
o Developed Product Roadmap for direct mail product direction
o Created business product plan which included revenue/performance
projections
o Performed product analysis to comply with Federal data compliance laws
o Managed each project from requirements to implementation and beyond
o Responsible for all projects, enhancements, and defects
o Product Owner role using SCRUM methodology to implement product
enhancements
o Created pricing guidelines for data usage
DATA TREE, a First American Company - Atlanta, Georgia
2004-2006
Strategic Account Executive
Strategic Account Executive for web-based solution designed to deliver
public property information.
o Managed top 100 customer relationships
o Increased new business relationships 25% annually
o Performed contract negotiations
EQUIFAX SECURE, INC. - Atlanta, Georgia
1999-2004
Director - eCommerce Product / Project Management
2002-2004
Director for web-based ecommerce solution designed to authenticate user
identity.
o Managed staff of 5 Product and Project Managers
o Enhanced Interactive Marketing, Brand Marketing capabilities through
technology strategies
o Performed analysis from Marketing data to suggest product refinements
o Set new department standards for quality by creating successful
partnerships with Technology to overcome obstacles
o Managed Product / Project Owner role using SCRUM methodology to implement
product enhancements
Project Manager 1999-2002
Project Manager for web-based ecommerce solution designed to authenticate
user identity.
o Defined business requirements for customer web-based integration
o Created technical specifications for web-based product
o Successfully created and implemented new process which reduced
customer implementations for 45 days to 14 days
INNOVIS, a First Data Company. - Houston, Texas
1997-1999
Operations / Product Manager
o Managed staff of 30 Account Specialists
o Created business requirements and user tools for system development
o Successfully updated and analyzed one billion credit account records
monthly
o Maintained 98% data freshness measured every 45 days
EQUIFAX, INC. - Atlanta, Georgia
1988-1997
Career advanced through progressively responsible positions with Equifax,
an industry leader in the provision of credit data technology solutions.
Senior Quality Assurance Analyst
1994-1997
o Developed and implemented user requirements for projects and testing
procedures
o Audited all changes within the data processing area
o Validated all development requirements
Senior Quality Control Analyst
1990-1994
o Managed top 50 accounts
o Ensured data updates, analysis and integrity of all incoming data
o Consulted customers to analyze and determine criteria for requested
projects
Data Control Clerk
1988-1990
o Audited monthly data updates
o Maintained 99% data freshness monthly
EDUCATION
Bachelor of Science in Management of Information Systems
Georgia State University - Atlanta, Georgia
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