Customer Service Manager

Medina Wilson

PO Box ****

Statesville, NC *****

Home Phone 704-***-****

Email *********@*****.***

WORK HISTORY

****-**** ******** **********

Statesville NC

Director of Operations

. Supervise over forty-five employees and managers,

orient, train, and evaluate personnel

. Managed over 10 locations

. Monitor daily operating activities making necessary

adjustments

. Develop and implement procedures to ensure quality of

work processed

. Analysis reports for charges and payments/ ensure

proper reimbursement

. Developed contest for collections at time of service

. Certified Professional Coder/CPC

. Developed a one call center for all ancillary

appointments

. Member of Implementation Team for EMR-Allscripts

. Member of Internal Review Team for Chart Auditing

. Managed Internal Cash Audit Team, Develop policies

and procedures for offices

. Managed the pre-certification department to insure no

denials

. Obtain State Accreditations for all ancillaries

. Corporate Trainer for practice management system for

all new employees

. Worked closely with the IT department to ensure

practice management system

. Trained and understand HIPPA and OHSA rules

. Recommend merit increases, promotions, and

disciplinary actions

. Attend administrative meetings and participate in

committees

Director of Ancillary Services

. Manager of daily operations of MRI, Ultrasound, CT,

Nuclear Medicine, Mammography

. Analysis reports for proper reimbursement

. Developed collection policy

. Supervised the techs and office staff

. Obtain State Accreditations for all ancillaries

. Maintained supplies

Office Manager Urgent Care

. Supervise twenty-seven employees

. Provided work schedules

. Hired,disciplinary actions and evaluate personnel

. Responsible for budget, balance charges, deposits

. Brought Urgent Care out of "Red" of $650,000 in 6

months

. Regulated supplies

. Analysis reports to insure proper reimbursement

Managed Care

Handled credentialing for 30 providers

. Worked with CFO to negotiate contracts

Information Systems Department

. Implemented New Computer System -IDX

. Helped establish offices

. Trained employees

Collections Department

. Arranged payment plan for patients

. Keyed, copied, faxed, documents using Word Processing

. Maintained records

1988-1995 Wachovia Bank

Cornelius, NC

Service Representative

Duties Included

. Responsible for opening new accounts: checking,

savings, IRA's, Certificates of Deposit

. Retrieved credit reports, audited tellers cash

drawers, prepared time cards for payroll

. Assisted customers with checking account

reconciliation, ordered supplies, calculated

inventory

. Compiled, keyed, copied, faxed all documents for

loan packages using word processing

1985-1988 Brendles'

Statesville, NC

Service Representative, Accounting Clerk/Manager

Duties Included

. Supervised and prepared schedule for support staff,

hired, trained, and oriented personnel

. Made bank deposits, prepared time cards, returns,

credits, data entry of sales and inventory figures

EDUCATION

2009-2010 Gardner Webb University, Bachelors Degree:

Business Administration

Continuing Education in Healthcare: Medical

Terminology, Customer Service, CPC

Continuing Education Courses: Banking, Counselor

Relations, Principles of Banking,

AWARDS / ACCREDITATIONS / LINCENSES / VOLUNTEER EXPERIENCE

. 2009-2010 Leadership Statesville-

Advisory Board

. 2008-2009 Women Build, Co-Chair, Habitat for

Humanity

. 2008-2010 Iredell County Home Builders Board

Member

. 2008 Leadership Statesville, Statesville

Chamber of Commerce

. 2004-2011 CPC-Certified Professional Coder

. 2004-2010 Member of MGMA/NCMGMA

. 2000-2004 Health Fair Committee, Piedmont

Healthcare

. 2003 Chaired Picnic Committee, Piedmont

Healthcare

. 1999-2003 Office Contact Representative,

Piedmont Healthcare

. 1992,1993,1994 Wachovia Bank, Customer

Service Representative of the Year

REFERENCES

Available upon Request

Contact this candidate