Customer Service Sales

Location:

Posted:

July 23, 2010

Quinton M. Daniel

Education Johnson C. Smith University, Charlotte, NC

Bachelor of Science in Computer Engineering, May 2009

New Horizons Computer Learning Center, Durham, NC

CompTIA A+, Network+ Certifications

Related Courses Computer Programming I & II, Logic & Digital Circuits, Data Structures & Algorithms,

Application Programming, Intro to Operating Systems: Unix & Windows, Computer

Organization & Programming, Internet Programming, Circuit Theory I & II, Data

Communication, Foundation of Semiconductor Device, Electronic measurement & Design,

Advanced Electronic systems, Digital Signal Processing, Advanced Electronic System,

Advanced Logic & Microprocessors, Calculus I & II, Probability & Statistics, Physics

Mechanics, Physics Electricity & Magnetism, Linear Algebra, Differential Equations I

Computer Skills C++, UNIX, Windows, Visual Basic, PSpice, Vision, InfoPath, Access, Word, Excel,

PowerPoint, Publisher, Outlook; Advanced Internet research, Data Entry

CompTIA A+, Network+ certifications

Activities Alliance for Minority Participants (AMP) in Technology and Student Support Services

Experience Affiliated Computer Services (ACS) Nov 2009-April 2010

Tier 1 Technical Advisor Raleigh, NC

Duties include assisting Apple customers troubleshoot hardware and software issues

with Apple computers and Iphones, set up various peripheral devices, connect to a

network, and installation and setup of the Mac OS X.

Radio Shack Oct 2006-Aug 2008

Sales Associate Charlotte, NC

Serve customers and answered various technical questions

Informed customers about products that would best serve their needs

Provide basic operating instructions for electronic components, parts, tools, cables and

software

Promote new and promotional items to customers

Meet and exceed weekly sales goals

Wal-Mart Jun 2005- Feb 2006

Warehouse Associate Charlotte, NC

Unloaded trucks and stacked pallets

Pulled items on pallets onto the sales floor and stock room

Provided friendly customer service