Customer Service Sales

Angela Peters

*** **** ****, *** ***, Upper Darby, PA 19082 215-***-****

******.*.******@*****.***

Experience Customer Service Agent

December 2009 - Present Delta Airlines, Inc. Philadelphia, PA

Provide superior customer service to passengers and employees

Increased the number of customers using Self-Service Kiosk Check-In

Assist customers with questions regarding flight, hotel, and

vehicle rental information

Coordinate with colleagues, Team Leaders, and Performance Leaders

to obtain Delta's goal of being the world's best airline

Explain Delta's rules and regulations regarding safe travel as

deemed by the DOT and TSA

Perform ticketing issues and concerns for customers due to IROPs

and other situations

HR Coordinator

May 2008 - November 2009 PC Network, Inc, Philadelphia, PA

Post ads on job boards such as Monster, CareerBuilder, and

Craigslist

Conduct phone screenings with potential employees

Overhauled the company's Employee Handbook and HR Website

Created an exit interview for use with our departing employees

Perform the company's On Boarding process with new employees

Written policies and procedures to ensure compliance with the

company's Code of Conduct and Mission Statement

Process payroll for a company of approximately sixty employees on a

bi-weekly basis

Handle company's Health and Welfare benefits, including

enrollments, termination, open enrollment, and other issues

Sales Consultant

May 2006 - May 2008 Verizon, Philadelphia, PA

Handled requests from existing or new customers for installation,

disconnection, or changes of telephone systems and services

Required to make sales recommendations to customers regarding

Verizon products, which include phone, internet, and television

services

Met or exceeded my sales objective for the latter half of 2007 and

was honored by Verizon as a top seller for the year 2007.

Substituted for my Team Leader when she was out of the office.

Led training meetings

Gave sales tips and ideas to my fellow Consultants

HR Coordinator

May 2003 - May 2006 Dimensional Home Care Services, Philadelphia,

PA

Worked with the Administrator in creating the company's first

handbook

Ensured that payroll was submitted to ADP Payroll Services on time

to ensure paychecks were ready.

Assisted in the research of Health and Dental Insurance companies

Performed activities such as Attendance Tracking, On Boarding,

maintenance of confidential records, and assisting in performance

reviews.

Education Delaware County Community College, Media PA

December 2010

Certificate of Competency, Human Resource Management

Peirce College, Philadelphia, PA

April 2009

B.S., Business Administration

Technical Proficient in the following programs:

Skills Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Lotus Notes

PeopleSoft

QuickBooks

Exposure to the following programs:

Microsoft Access

Adobe Acrobat Editor

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