Manager Sales
Resume:
KEVIN L. QUARTERLEY
Apache Junction, AZ 85119
PROFILE
Self driven, assertive and tenacious Management Professional with over 26
years of successful hands on experience in positions of increasing
responsibilities and duties. Strong organizational/planning skills and able
to manage time/tasks effectively and proficiently. Highly skilled at
motivating for success by communication, coaching and empowering Team
Members utilizing a lead by example approach.
CAREER PROGRESSION
FIRST NATIONAL BANK (FORMERLY PACIFIC COAST MORTGAGE)
Operations Manager - January 2009 to Present
Develop and implement policies and procedures to assist Loan Officers with
qualifying Clients within a call center environment and proper submission
of loan packages, resulting in reduction of non qualifying files to
processing and underwriting by 89%.
Create and implement policy and procedure for proper flow of files from
submission to close. Work closely with Processors and office staff to
create and implement the tools necessary for more efficient time and
pipeline management and flow. Files submitted to close ratio increased by
52%, creating an atmosphere that promoted improved success and well being.
PACIFIC COAST MORTGAGE
Sales Manager - September 2009 to Present
Hiring, training and coaching of Loan Officers within a call center
environment.
Develop and implement policy and procedure to assist Loan Officers with
properly qualifying Clients and submitting quality loan packages for
Processing.
NORTHEAST MORTGAGE CORPORATION, Mesa, AZ
Sales Manager/ Corporate - 2006 to September 2009
Hiring, training and coaching of up to 20 Mortgage Loan Originators
generating $20m in sales per month.
Develop policies and procedures to assist Loan Officers with qualifying
Clients and submission of loan packages, resulting in improved turn times
for processing and underwriting.
Assist Loan Officers in dealing with complex situations and Client Needs.
Assist Loan officers in developing referral relationships with Builders,
Realtors and other sources by creating marketing materials and conducting
seminars and training sessions for up to 85 Real Estate professionals
covering numerous products and industry changes.
Evaluating, counseling and providing direction in personal development and
performance
Set pricing and maintain policy and procedures for delivery of loans for
purchase.
Drove cost reduction initiative by streamlining processes, expense control
and managing workforce resulting in reduction of salary overhead by over
22% with no resulting reduction in efficiency
Work closely with Processing and Underwriting departments to ensure
efficient and accurate flow of submissions through the system.
Ensure that Zero Fraud Tolerance objectives were met and loans submitted
were in compliance with all applicable Banking laws
NORTHEAST MORTGAGE CORPORATION, Easton, MA
Branch Manager - 1999-2006
Hiring, training and coaching of up to 5 Mortgage Loan Originators
generating $15m in sales per month.
Personal production resulting in up to $60k per month in gross fees.
Responsible for direct sales and origination of loan products to real
estate professionals and the general public.
NORTHEAST MORTGAGE CORPORATION, Easton, MA
Loan Officer - 1997-1999
Plant Manager / Director of Operations for various Manufacturing Companies.
1985-1997
Responsible for up to 3000 associates and 8 managers generating up to $150m
in Sales per year.
Operating Systems-
Calyx POINT, DO, DU and various lender underwriting systems.
PC literate
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