Project Manager Management
Resume:
DOUGLAS K. FULCHER
** ******* **** ** *********@*******.***
Sandy Hook, CT. 06482
Project Methodologies - Agile, Waterfall and RAD as well as other PMP
courses
Development Technologies - ASP.NET, C#, C, C++, ASP, VB, COM, Data ETL.
XML, XLT, PHP, PowerBuilder, SQL, DTS packages, VBScript, JavaScript, HTML,
IIS
Databases and Operating Systems - SQL Server 7/2000/2005, Oracle, Teradata,
DB2, Sybase, MySQL,
- All versions of Windows desktops and Server, Unix, Linux, IBM AS400, IBM
ESA 9000
Applications - MS Project, SharePoint, Visio, Excel, PowerPoint, HP Crystal
Reports, Visual Studio, Source Safe, 7ActiTime Time Tracking, InOrder Order
Management System, MS Load Stress Tool, Performance Monitor, Terminal
Services, IIS setup and configuration, Gomez performance reporting, Neolane
Email Marketing System
2 Professional Background
Travelers Insurance, Hartford, CT.
2/10 - present
Senior Project Manager Office Consultant
Senior member of PMO group managing the Direct to Consumer acquisition
portfolio projects. Responsible for entire project including getting
executive buy-in with a solid business charter, defining scope, cost
benefit analysis and project plan, motivating team against aggressive
schedules, budget tracking, securing resources, identifying risks, tracking
issues as well as executive level communication for project governance,
portfolio steering committees, financial gating and burn rate analysis,
executive scorecards and communication to stakeholders. Projects include:
Quote Re-Contact Initiatives (Budget: $1.8M with 29 resources) High
visibility project to contact the prospects that have abandoned the quote
and purchase processes across all LOBs through phone, email or direct mail.
Microsoft Atlas Campaign Management System (Budget: $1.5M with 23
resources) Three strategic initiatives to migrate all online marketing
campaigns to Atlas Media Console and develop a process to capture ad
impression data hosted at a 3rd party hosting company.
Multi-LOB Quoting Platform (Budget: $1.2M with 20 resources) Project to
development a single common quoting platform to be used across auto,
property, home owners, renters, retail agents and affinity partners.
Route 15 Media, Southport, CT.
10/09 to 2/10
Senior Project Management Consultant
Senior Project Manager for 3 simultaneous projects for membership-based
eCommerce Web sites for SpecialtyFood.com, FoodSpring.com and
FoodSpringNetwork.com. Responsible for account management and all aspects
of the SDLC project management process including working with client for
gathering business requirements and documentation, managing 3rd party
development resources to define project scope, timelines, budget estimates
and performing the day-to-day project execution.
Transmonde USA, Inc., North Branford, CT.
02/07 to 10/09
Transmonde USA is direct to consumer email marketing and fulfillment
company utilizing email marketing, social networks and direct mail in
offering exclusive and unique products, books and highly personalized
newsletters to its 10 million members and online subscribers with offices
in Conn., New York, Canada, UK and France
Senior Project Manager
Accountable for all IT project management efforts and management of 16
resources in CT, NY and France. Ensuring open communication, day-to-day
performance of assigned tasks and responsibilities within the organization,
seeing that technical projects align to business strategy, communicating
risks and issues to senior management and facilitating mitigation or
resolution for all business and eCommerce systems, databases and
infrastructure
Order Management System Integration (Budget: $1.3M, 20 months with 24
resources) - Enterprise integration project to migrate all legacy Unix and
Windows systems and business processes to a new Order Management System
from Morse Data. Provided all tasks and duties including analysis,
requirements gathering and selection (RFP) phase through the data ETL
(migration/validation), custom development, parallel testing and training
phases to the sign-off and deployment phases. All business area systems
were impacted including product development, purchasing, inventory,
warehousing, order/financial processing, sales, marketing, customer
service, fulfillment and accounting (A/P, A/R,GL).
Enterprise Email Marketing System Conversion (Budget: $800K, 14 months with
6 resources) - Project to migrate existing legacy Email System to Neolane
Enterprise Marketing System. Performed initial 3rd party RFPs, software
evaluations, system analysis, documented system and resource workflows and
architected the application and database hardware and project managed the
conversion. Coordinated deployment and training sessions and managed
technical and creative teams in New York, Connecticut and France. Project
resulting in cutting costs with reduced staff and maintenance of nine email
servers down to two and ability to send 60 million emails a week.
PCI Remediation - Responsible for GAP analysis and documentation, managing
implementing/deployment and auditing process of Payment Card Industry (PCI)
compliance standards across the enterprise and eCommerce application and
database systems
eCommerce Software Re-Architecture - Responsible for the re-architecture of
the public facing eCommerce server environment which included converting
older ASP, COM, SQL 2000 technology to .NET, Web services and SQL 2005.
Added load balancing, separate multi-media and application servers, fault-
tolerant replicated database servers and separate disk arrays to support
different types of database data
Data Center Relocation - Directed the move of mission critical eCommerce
system and database server farm from New York City co-location facility to
data center in New Haven CT while ensuring 100% uptime
Project Management Tracking and Reporting System - Created and implemented
a web-based project management reporting system to provide timely and
accurate updates on status, timelines and budgets to all business
stakeholders and senior management
Vertrue, Inc., Norwalk CT.
02/01 to 5/07
Vertrue is an integrated marketing services company offering consumer-based
membership and loyalty programs with 10 million members and sales of $1.2
Billion annually with offices in Conn., Omaha, Montreal and Quebec
Senior Project Manager - April 2005 to May 2007
Directed the technical design, development, implementation and support of
enterprise level projects for eCommerce and business applications ranging
in scope from Content Management applications, highly transactional
acquisition Web services, applications supporting Line of Business and
highly secured data exchange systems for 3rd parties
Enterprise Inventory and Order Management Web Services (Budget: $1.2m, 21
months with 20 resources) Directed the architecture, development, testing
and implementation of the company's first enterprise level, .NET Web
Services to centralize Inventory and Order Management Services. Project was
started by 3rd party consultant and left project after 9 months. I was
brought in to quickly learn and manage remainder of project. Because of its
impact to eCommerce and customer service systems, this was a highly visible
project lasting 21 months and involved the day-to-day managing of 5 off-
site IT project managers across eCommerce, Siebel, Warehousing, IVR, AS400,
Data Warehouse and Technical Service groups.
eCommerce Systems Conversion to .NET (Budget: $600K, 17 months with 14
resources) - Managed the conversion of a multi-tiered, eCommerce
architecture from ASP, VB, COM, and SQL 7 to .NET, C#, XML and SQL 2000.
Large scale project spanned 17 months and involved directing a team made up
of 4 project managers (14 resources in total) for software architecture
and development, integration with legacy applications, database design,
stress testing, server procurement, configuration and installation.
PCI Compliance and Remediation - Led the 9 month remediation effort of
multiple development teams to secure all eCommerce and database systems to
be complaint with the Payment Card Industry (PCI) Data Security
regulations. Performed extensive research and GAP analyses in order to
document and implement a strategy for protecting cardholder data through
encryption and multiple levels of security.
Delivery and Production Change Control - Managed cross functional IT group
in a matrixed environment to provide 24x7x365 production support for all
eCommerce systems and database applications as well as standardized on a
common Production Change Control and Deployment application and processes.
Sales and Marketing Systems - Partnered with Sales & Marketing and Product
groups to define and document project initiatives including complete
business analysis, requirement gathering, scope identification, business
process definition and risk assessment and present to upper management in
order to gain approval to move forward.
SOX, PCI and SDLC Auditing - Worked with 3rd party consultants to defined
and audit IT projects and ensure that they followed strict SDLC processes
and standards as well as met Sarbanes-Oxley (SOX) compliance controls and
PCI guidelines.
Project Management Office (PMO) - Member of Project Management team to
define and consolidate company standards and procedures as it pertains to
SDLC development process, Production Control procedures, Management
Reporting
Data Center Relocation - Managed project to move Web and Database server
farms from NYC co-location facility to company office in Omaha Nebraska
maintaining 100% uptime for all eCommerce Systems
Secured Data Exchange with Partners - Lead the design and development of
the highly secure and transactional Web Service system that utilized 3DES
or PGP Encryption/Decryption to send and receive real-time XML membership
information via HTTPS and X.509 certificate certified from our multiple
business partners as well as export data to fulfillment centers and
pharmacy discount providers
Content Management System - Lead the development of Web-based Content
Management and Replication System (CMRS) to allow 35+ users in several IT
and business departments to create and maintain content, graphics, and to
control Web page functionality for 65 sites. Acted as Lead architect for
the eCommerce sites in XML, XSLT, VB, COM, ASP, ADO, JavaScript, CSS, and
SQL stored procedures in a multi-tiered, modular environment and developed
COM components to integrate Internet sites with Cybersource, Paymentech
anmd First Data for real-time credit card authorization and debit services
Mysportsguru.com, Norwalk, CT.
6/98 to 02/01
Internet start-up developing motion capture based instructional content and
providing membership services and interactive tools to learn common
recreational sports (valued at $45 million)
Director of Technology
Responsible for managing all IT functions and building the company from 2
to 80 employees and an IT department of 10 developers, technicians and
administrators
Content Management System - Lead the design and development of
personalized, dynamic Internet content for large-scale public Web site in
Vignette Story Server, HTML and SQL Server database
Infrastructure Design - Designed, built, implemented and managed the fault-
tolerant and redundant Web server farm consisting of load balancers,
multiple Web servers, application servers, multi-media storage servers, and
dual database servers utilizing an external, Fiber-channel Disk array with
MS Cluster services
Live Streaming Video - Production manager for live, online streaming video
chat events. Managed team of editorials, content staff, development and
technical groups as well as vendors and sport coaches
Office Relocation - Managed and coordinated the efforts of internal
resources, utility vendors and subcontractors to relocate 50 person company
from Fairfield CT to Norwalk CT
People's United Bank, Bridgeport, CT.
3/96 to 6/98
People's United Bank is a multi-service financial institution with total
assets of $11 billion, approximately 2,900 employees
Senior Technical Lead/PM
Computer Telephony Integration (CTI) in Call Center - Led the development,
integration, training and project management of the CTI project in the
Credit Card Call Center. Coded 'proof of concept' application in
PowerBuilder and C++ accessing an Oracle database then project managed the
efforts of 15 resources, which included programmers, consultants, phone
switch administrators, and negotiated with vendors
Stock Trading System Enhancements - Full life cycle development for Stock
trading systems for People's Securities Inc. including detailed business
analysis, system design, project documentation, project management, and
software development in PowerBuilder with an Oracle database
Online Banking System - Added enhancements to Online Banking System
developed in Powerbuilder with Oracle and Sybase database.
Caldor Corporation, Norwalk, CT.
11/90 to 3/96
Caldor was the nation's largest regional discounter and fourth largest
discount retailer until it's liquidation in 1999
Senior Technical Developer - November 1994 to December 1996
Power Forecasting and Allocation - Application developer for multi-platform
retail casting system accessing an NCR Teradata and Oracle DBMS and Unix
and IBM ESA 9000 environments
Decision Support - Developed and implemented a suite of executive decision
support applications in C++ and VB with SQL accessing Teradata and Oracle
databases.
1 Education
University of Connecticut, Storrs CT. - BA degree in Economics (with 2
years of Engineering and Math)
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