Customer Service Medical Assistant

Laura Hickman

***** ****** ******

Carson, CA ***45

424-***-**** 310-***-**** ***********@*****.***

OBJECTIVE:

Office Clerk with excellent potential looking to demonstrate full-service

abilities in a positive and rewarding location

SKILLS & ABILITIES:

. Customer Service; Data Entry; Multi-phone Lines; Scheduling

. General Office Equipment; Filing (Alpha/Numeric); Front Desk Reception

. Computer Literate; Phone Etiquette; Documenting/Recording Information

. Venipuncture; Vital Signs; EKG; Charting; Suture Removal; Vaccinations

. Autoclaving; Instrument Sterilization; Patient Assessment

EMPLOYEMNT HISTORY:

Telemarketer 06/08

to 01/09

IRC Long

Beach, CA

. Gathered leads and completed follow ups to close deals

. Performed outbound cold-calling to generate sales

. Maintained good customer rapport and met monthly quotas

Back Office Medical Assistant

10/06 to 01/07

BOFAC/Dr. Smith Long

Beach, CA

. Explained treatment, procedures, and medications to patients

. Filed patients authorizations for disability insurance, and workman's

compensation

. Stocked equipment and placed supply orders

Chemical Decontamination 02/02

to 08/04

United States Army

Ft. Lewis, WA

. Trained soldiers on using the gas chamber, gas mask, and military

equipment

. Processed vehicle registration and assigned parking and visitor passes

Crew Member 10/01 to

02/02

Taco Bell Great

Falls, MT

. Interacted with customers while serving food

. Requested and recorded customer orders, and compute bills using cash

registers

EDUCATION:

Bryman College, Medical Assistant Diploma, Gardena, CA

San Jose Academy High School, Diploma, San Jose, CA

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