Customer Service Administrative Assistant

ERIN MILLER

**** * ******* ***** ******* #*. . Long Beach, CA 92647

Cell 714- 317-9390 *********.******@*****.***

OBJECTIVE

Accomplished, achievement-driven and results oriented graduate interested

in an entry level position to further my career goals in business

Qualifications

Strong background as self-starter and successful leader.

Mature yet willing to learn and grow. Passionate about achieving a

challenging position that will allow meaningful contribution to a business'

success.

Persistent and driven. Completed undergraduate degree while working full-

time.

Proficient in Excel, Word, PowerPoint and Outlook, 10 key

EDUCATION

California State University, Long Beach.

Long Beach, CA

Bachelor of Science Business Administration. Emphasis; Finance

Graduation: Fall 2009

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT/. The Pacific Club - Newport Beach, CA

July 2008- Present

CONCIERGE

Provides administrative support to managers with the ability to

improvise and improve procedures

Coordinate and communicate between Members, vendors and administration.

Provides assistance and information to Members and guests including booking

hotels, limousines, tickets, etc.

Manage a high volume of incoming calls/emails in friendly, professional

manner

Communicate effectively with Director of Member Services in coordinating

Club events.

INTERN . FINANCIAL ADVISOR . Wachovia Securities - Seal Beach, CA

October 2007- July 2008

Assisted in delivering informational presentations to potential clients and

assist throughout completion of application process

Work closely with the Financial Director to develop financial plans for

clients.

Effectively communicate information to clients to help them make financial

decisions.

Proactively increased client numbers using creative sales strategies.

Developed effective system to manage client information on Microsoft Excel

spreadsheet

LEAD SERVER . Il Fornaio - Irvine, CA

September 2004 - July 2008

Recognized as "Lead Server" which includes mentoring and training new

servers

Prioritize and juggled multiple responsibilities such as food and beverage

service

Provide excellent experiences through customer service, evidenced by high

number of regular guest requesting to sit in my section

Consistently exceed sales goals by effectively managing sections and multi-

tasking

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