Software Support

Ravi Chavda___________________________________________________________

***, ********** **. ********** ** 08854, Cell No- (347) 515 – 1351 ***********@*****.***

Professional Profile

Over 4 years of professional experience as Desktop support and proficiency in troubleshooting the

network, break fix and software issue and devices like switches and routers. Ready for the flexible work

schedule, travel and able to work with global team, Good knowledge of win server 2003\2007

EXPERIENCE

TAKE SOLUTIONS. (Theory) \Desktop Support (Migration) Jun 2010-July 2010

• Assisted Technical Lead with migrations of Windows XP Professional

and Windows 7 Business workstations from Workgroup to AD-Active Directory Domain.

• Remapped old drive, favorites and desktop shortcuts on all migrated

workstations.

• Provided customer support to ensure successful client workstation

installations, mail routing, and migration of archived data.

• Reconfigured and tested Outlook client software settings for all migrated

profiles to ensure Exchange Mail connectivity.

• Export and Import all Personal folder(.pst),contact (.pab) in Microsoft

Outlook

• Assisted customers by responding to daily inquiries via email or

telephone about MS Office product features/functionality by communicating information

clearly and accurately.

• Responsible for BlackBerry user account creations, end user Enterprise

Activations,

BlackBerry server email routing/troubleshooting and user support.

• Knowledge of Voice over IP Technology and Linux operating system

• Tested and verified connectivity of UltraVNC for all migrated

workstations

BARCLAYS CAPITAL BANK, NEW YORK,

Desktop support /Migration Oct 2009- May 2010

• Migrate 8000 users Lehman to Barcap environment

• Participated in Windows XP rollouts, upgrades, user support and LAN issues

• Profile user Machine with home drive migration, data folder, printer mapping

• Remapped old drive and desktop shortcuts on new Desktop for all users

• Reconfigured and tested Outlook client software settings for all migrated

profiles to ensure Exchange Mail connectivity, Troubleshoot with MS office 2003/2007

• Install application package on user profile, Maintain user account

settings, policy and password reset, Request for network port active,VLAN change

• Use PC DUO, VPN, software for remote support, experience with Active

directory

• Support market data applications such as Bloomberg and Reuters

• Experience with Microsoft Share point, HP Open system and GSP

Request

• Worked independently to diagnose, troubleshoot, and resolve software

related problems

UNIDATA COMMUNICATION \ JP MORGAN CHASE BANK, NEW YORK

Desktop support Jun 2008-Oct 2009

• Serve as the initial point of contact for resolution of desktop/ Laptop workgroup-related problems

in a 15000-user environment. Troubleshoot, Research, diagnose, document, and resolve technical

issues surrounding Windows XP/sp2 scripted environment

• Use Global problem management user application for ticket tracking and

resolution/escalation

• Deployed and Ghosted in Dell desktop and Laptop as per User Requirements Setup

and configure Network print server, print queue and print devices

• Provide Support for various Divisions such as Trading Floor support, Equity and Equity

Research groups, and also provided support for Investment Banking Dept. groups.

• Created a systematic method that improved trouble ticket processing time from one week to within

several hours

• PST management, Microsoft exchange server/e-mail account setup, Internet connections for

laptop, JRE, Dot Net Framework, hardware/peripherals.

• Earned reputation for quickly responding to trouble tickets, prioritizing user requests, and

resolving complex issues. Successfully resolve hundreds of issues monthly without requiring

escalation to a higher tier

CMS (Leading IT Solutions) May 2005-Jan 2007

Desktop support

• Set up workstations and laptops for new employees; configured systems, ensured network

connectivity, and installed and tested hardware and software

• Provide technical support for Window LAN users and remote support using remote tools

• Quickly responding to trouble tickets, prioritizing user requests, and resolving complex

issues. Successfully resolve hundreds of issues monthly without requiring escalation

• Monitor and Troubleshoot Network problems using management tools

• Provide hardware and software support to retail branches using various applications.

• Provide remote support to users unaware of application error messages Using PC Anywhere.

SHREE COMPUTER Jun 2004-May 2005

PC SUPPORT TECHINICAN

• Installed, configured (using GOST imaging software), maintained and troubleshot

applications

• Produced backup software for distribution and maintenance all computers and peripherals

• Maintained accurate, complete and up-to-date inventory records of all computers, printers.

• Upgrade Hardware and software on new and existing PC systems

• Provide consulting advice on configuration and selection of computer equipment

• Setup and Install /Windows based Ethernet systems, including cabling, NICs and Hubs

• Upgrade hardware such as: CPU, Motherboard, NIC Card, Video Card and Sound Card.

EDUCATION

Bachelor in Science (S.G. University, India)

CERTIFICATION

• Microsoft Certified Professional. (MCP) \ Microsoft Certified Systems Administrator (MCSA)

Contact this candidate