Technical Support Training

S EYBO U CA M ARA

UP K Consu l tan t

SEYBOU CAMARA

Experience/Skills:

UPK Content Development, System Architecture,

Installation, Technical Support, Troubleshooting,

Issue Resolution, Product Training and UPK

Knowledge Transfer.

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

Well-recognized Oracle User Productivity kit (UPK) developer and technical support consultant

with excellent communication and interpersonal skills, I lately worked as a UPK technical

assistant and e-learning consultant for Oracle E-business Suite at City of Montreal (QC, Canada)

and for PeopleSoft at University Laval (QC, Canada). I have extensive understanding of the

UPK application as it relates to multiple ERP applications and UPK technical knowledge as it

relates to installation, upgrades and configuration. My experience also includes training

analysis, alignment to business requirements, UPK product training and mentoring. I am a

qualified UPK instructor who has significant experience in planning, designing, developing and

delivering a variety of courses and training material including on-line content publishing. My

past experiences have consistently demonstrated a high level of professionalism, ensuring that

projects and deliverables are on time and in budget.

Project # Description Organization Role Duration

Project 6 UPK Installation and The VCAN Group Inc. UPK Technical and January 2010

technical support (Ottawa, ON) Configuration Specialist To Present

Project 5 UPK content developer City of Montreal UPK Developer, Training and November

and technical support (Montreal, QC) Technical Support Consultant 2009 to April

for Oracle EBS 2010

Navigation, Preparer,

Approver, and

Receiver Courses.

Project 4 UPK Manual & The VCAN Group Inc. Co writing UPK Manual & September

Technical (Ottawa, ON) UPK Technical specifications 2009 to

specifications documents October 2009

document

Project 3 UPK content developer University Laval UPK Training and Technical May 2009 to

and technical support (Quebec City, QC) Support Consultant August 2009

development for

Oracle PeopleSoft

HRMS.

Project 2 UPK Multi Users The VCAN Group Inc. UPK Technical and March 2009 to

Implementation on a (Ottawa, ON) Configuration Specialist April 2009

Virtual Machine –

Infrastructure

Design,

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

Project # Description Organization Role Duration

Integration, Quality

Test and Validation

Project 1 OnDemand Personal The VCAN Group Inc. OnDemand Personal September

Navigator (UPK) + (Ottawa, ON) Navigator Programmer, 2008 to

Tutor content Training Development February 2009

development, Specialist and Data

Document Upgrade Requirement Analyst

P roj 6

ect

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

O racle User P roductivity Kit (UPK) 3.5.1 & 3.6

M ultiple P rojects

The VCAN Group I nc. (Ottawa)

U PK Client Technical Support Specialist

PeopleSoft H R MS, Oracle E-Business Suite

Janua ry 2010 – P resent

During this position Mr. Camara had the following duties and accomplishments:

• Defining UPK workflow process and best practices;

• Establishing standards for the development of UPK documentation as well as performing quality

assurance validation in support of PeopleSoft HRMS, Oracle E Business Suite and SAP

• Mentoring the UPK development team in best practices.

• Providing UPK upgrade training to employees

• Writing and editing detailed technical and system documentation including the training standards and

guidelines for the UPK training package

• Developing, recording and updating web based end user training using the Oracle User Productivity Kit

(UPK) Tools for the PeopleSoft ERP;

• Supporting the deployment of Oracle UPK Tools and providing UPK deployment and training subject

matter expertise to assist field consultants in the installation and deployment of the UPK application

• Conducting Fit/Gap analysis for UPK content being built in comparison to existing training content.

• Publishing e learning content using UPK. (Player, training guides, business process documents)

• Establishing standards and recording UPK content against Oracle e Business

• Technical support for UPK installations (multi user, configuration, etc.)

• Documenting UPK Technical issues and provided resolutions

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

P roj 5

ect

O racle User P roductivity Kit (UPK) v3.5.1

City Of Mont real ( Mont real)

U PK Technical Support and T raining Specialist

U PK I mplementation Oracle E-Business Suite (EBS)

November 2009 – April 2010 (6 months)

During this position Mr. Camara had the following duties and accomplishments in support of the Oracle

EBS implementation:

• Planning, Architecture, Installation and Configuration of UPK for the client environment.

• Supporting the deployment of Oracle UPK Tools across the enterprise;

• Help menu integration for Oracle E Business Suite

• Installing UPK and all necessary Patches;

• Providing technical documentation related to the installation and deployment of the UPK application;

• Developing and updating web based end user training using the Oracle User Productivity Kit (UPK)

• Recording UPK content against Oracle e Business.

• Publishing e learning content using UPK. (Player, training guides, business process documents)

• Mentoring on UPK Deployment Best Practices;

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

• Establishing standards for the development of UPK documentation as well as performing quality

assurance validation of the Oracle e Business Suite implementation;

• UPK development staff support and classroom training

• UPK knowledge transfer

• Providing technical assistance and documentation for Usage Tracking;

• UPK Technical troubleshooting and problem resolution

P roj 4

ect

Oracle User P roductivity Kit (UPK) 3.5.1 & 3.6

U PK M anual, Documentation and Technical Specification

w r i ting

The VCAN Group I nc. (Ottawa)

U PK Development and Technical Specialist

User P roductivity Kit (UPK)

September 2009 – October 2009 (2 months)

During this position Mr. Camara had the following duties and accomplishments:

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

• Defining UPK workflow process and best practices;

• Creating step by step examples with images from topics created using UPK

• Explaining UPK Developer’s principles, navigation and all features

• Writing UPK technical specifications and Multi users considerations document

• Establishing UPK content development standards and performing quality assurance validation in

support of the VCAN Group UPK Manual

• Delivering a complete, comprehensive, upgradable UPK training manual

P roj 3

ect

Oracle User P roductivity Kit (UPK) 3.5.1

University Laval (Quebec City)

U PK Developer and Technical Support Specialist

MS IGR H PeopleSoft P roject ( Modernisation des Systèmes

d 'Information et de Gestion des Ressources H umaines )

May 2009 – August 2009 (4 months)

During this position Mr. Camara had the following duties and accomplishments:

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

• Defining UPK workflow process and best practices;

• Establishing UPK content development standards and performing quality assurance validation in

support of the MSIGRH PeopleSoft Project

• Developing and Recording UPK content for the MSIGRH PeopleSoft Project

• Mentoring the UPK development team in best practices;

• Training the staff on UPK;

• Developing and updating web based end user system training using the Oracle User Productivity Kit

(UPK)

• Providing deployment expertise to assist staff in the installation, setups and configuration of the UPK

application software

• Conducting Fit/Gap analysis for UPK content being built in comparison to existing training content;

• Publishing e learning content using UPK Tools. (Player, training guides, business process documents);

• Documenting and providing problem /issue resolutions

• Providing UPK testing documents for development and production environments

• Technical support for UPK installations (multi user, configuration, etc.);

P roj 2

ect

Oracle User P roductivity Kit (UPK) 3.5.1

The VCAN Group I nc. (Ottawa)

U PK P rogrammer and Technical Support

M a rch 2009 – April 2009 (2 month)

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

During this position Mr. Camara had the following duties and accomplishments:

• Design and Implementation of UPK Multi Users on a single machine via Virtual Machines

• Providing UPK Configuration, Architecture, Installation and Setup expertise to the project

• Delivery of UPK Multi Users portable solutions across the enterprise laptops;

• Quality insurance and Validation of the systems

• Providing UPK testing documents for each system environment

• Documenting UPK support issues and provided problem resolution

• Conducting knowledge transfer to UPK developers and employees

P roj 1

ect

Global Knowledge’s OnDemand (UPK) Personal Navigator v9.1

The VCAN Group I nc.

T raining Development Specialist and UPK Requirements

A nalyst

September 2008 – Februa ry 2009 (6 months)

During this position Mr. Camara had the following duties and accomplishments:

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

• Designing, developing, updating and publishing e learning courseware in OnDemand (UPK)

Personal Navigator;

• OnDemand (UPK) Personal Navigator + Tutor Content development for Adobe Acrobat 9 Pro

Extended

• OnDemand (UPK) Personal Navigator + Tutor Document Upgrade

• Create, customize, and maintain process documentation, training, and reference materials for

multiple business applications using Oracle UPK and Tutor

• Developing Course outlines using Microsoft Office Suite (Word, Excel, PowerPoint) version 2000

or later in a Microsoft Windows environment;

• Developing Course outlines using Oracle Tutor

• Supporting the deployment of Oracle UPK Tools and providing technical and functional

documentation related to the installation and deployment of the UPK application;

• Recording system training content and publishing system training guides in UPK;

• Assisting with the planning, system architecture and client customizations for UPK upgrades and

implementations

• Detailed UPK system configuration and documented client implementation approach

• Documenting UPK design and publishing standards.

CERT I F ICAT IO N TRA I N I NG

• Global Knowledge OnDemand Knowledge Path – e Learning

• Global Knowledge – OnDemand Software v8.7 and v9.1

• UPK 3.5.1 Developer certification

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

T EC H N ICAL KNOWLEDGE

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

Learning Content Development

• UPK (User Productivity Kit) Certification, UPK Development, UPK Configuration for in depth

customizations, UPK Multi Users Installation, User Tracking Configuration and Installation

• Adobe Captivate Content development

• Oracle Tutor Content development

Server and Database

• Windows Server 2003: Configuration and Management

• Windows SQL Server 2005: Implementation and Maintenance

• Apache + MySQL: Implementation, Configuration, Management and Maintenance

Operating Systems

• Windows NT/98/Me/XP, Vista, Windows 7, Linux, Mac Os

Software

• WordPerfect, Microsoft Office Suite, Adobe Photoshop, Flash CS4 Professional, Adobe

Acrobat Pro Extended 9, MatLab, Maple, Scilab and PSpice, Vhdl.

Programming

• Visual Basic, C, C++, Java, Assembling Languages, DrScheme, Ajax, JavaScript, XHtml/Css

and Php/MySql/Apache

Network Protocols

• TCP/IP,UDP, HTTP, SMTP and FTP

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

S EYBO U CA M ARA

UP K Consu l tan t

E DUCAT IO N

Sep.2008 Dec.2008, 4th year Bachelor Degree Student in Electrical Engineering & Computer Science at

University Of Ottawa, Ottawa, Canada

Sep.2005 – Jun. 2008, Undergraduate Degree in Electronics & Informatics, Université Pierre et Marie

Curie, Paris VI, Paris, France

L ANGUAGE

English and French (Written and Spoken)

SEYBO U CA M ARA

UP K Consu l tan t

Tel: (613) 252 – 3918

E ma i l: seybou.cama ra@gma i l.com

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