Quality Manager
Resume:
Myriam Hunt
Richmond, Virginia 23233
Telephone: 804-***-****
***********@*******.***
Summary of Qualifications
. Extensive exposure to multiple quality assurance and process control
philosophies.
. Skilled in applied knowledge management; able to identify and motivate
under-utilized human resources, encourage new work practices toward
continuous improvement, and expel barriers that impair productivity and
joy in workmanship.
. Demonstrated strong customer focus and commitment to continuous
improvement.
. Experienced in the implementation of long term goals. Utilized
statistical process control (SPC) tools, six sigma strategies, and
analytical techniques to evaluate measures of effectiveness.
. Certified Six Sigma Black Belt and Quality Auditor (CQA).
Experience
Reynolds Packaging Group (Formerly Alcoa) Richmond, VA
2005 - 2009
Quality Engineer
Managed the quality system that was based on ISO 9000 standards.
. Reduced consumer complaints by 33% through the analysis of the Top 5
failures and the implementation of tested solutions.
. Selected by Plant Management for the plant's High Potential Development
and Leadership Training Program.
. Chosen to represent the Consumer Products Division in the Quality
Emerging Leaders Education Development Program (Q-ELED). The program was
composed of 28 Quality professionals selected from Alcoa facilities
worldwide. During the nine month program, the candidates were mentored
for senior quality leadership roles.
. Prepared the Richmond North Plant for customer quality audits, completed
supplier audit self-assessments, and investigated consumer complaints to
insure compliance to GMP standards and process/product specifications.
. Conducted testing for new and revised products to insure product quality
and manufacturing capability.
. Utilized problem solving tools to systematically identify key problem
areas and procure high impact solutions.
Southern Graphic Systems (Formerly Alcoa) Richmond, VA
2000 -2005
Quality Manager for Gravure Operations
Managed the development and implementation of the plant's quality system
that was based on ISO 9000 standards.
. Wrote all standard operating procedures and job descriptions and provided
training for employees on quality related topics to stress compliance to
current procedures and encourage continuous improvement.
. Investigated issues of non-conformance, performed root cause evaluations,
and implemented corrective actions.
. Conducted internal audits to insure compliance to process and product
specifications.
. Key contact for many customers; responsible for responding to quality
concerns and requests for information and proposals, completing supplier
self-assessments, and disseminating customer feedback.
. Corporate representative for external community initiatives: corporate
philanthropy and grant programs, member of the Alcoa Community Advisory
Board.
Philip Morris USA Manufacturing Center, Richmond, VA 1997 -1999
QA Analyst
Designed and conducted tests to confirm and/or evaluate specific product
quality and process initiatives. Provided analysis of test results and
recommended applicable process, equipment, and material changes for
improvement.
. Served on a project team charged with improving quality inspection
results. Findings led to the plant wide implementation of changes to
materials and development of mechanical and procedural specifications.
. Performed an efficiency study of QA laboratory processes to measure
normative time lines and establish the optimum number of technicians
needed to meet testing requirements. Analysis focused on process flow,
test priorities, duplicative efforts, impacts of noncompliance to
procedures, and the accuracy of test results.
. Team leader charged with increasing the accuracy of the QA database.
Areas of analysis included editing and reporting practices, laboratory
equipment failures, technician aptitude, and computer system
improvements.
Philip Morris USA Manufacturing Center, Richmond, VA 1995 -1997
QA Analyst/Supervisor Cigarette Manufacturing
Supervised twenty hourly inspectors and four salaried employees who
performed various job functions critical to the assessment of specific
measures of product and process quality.
. Implemented changes to advance the content, timeliness, and import of the
information generated from the inspection of the finished product.
Emphasis was placed on the development of the Inspectors' technical
abilities, improvement in the timely communication of product quality
information, and analysis of data specifically designed to support
factory line personnel.
. Designed an automated quality inspection device to perform the rote
functions of the finished product inspection procedure. Received in
excess of $1.3M from the Plant Management Team to begin work on the
prototype, which would increase sampling capacity, require less manpower,
and utilize an operating system compatible with the factory's Data
Warehouse for improved data retrieval and analysis.
Philip Morris USA Manufacturing Center, Richmond, VA
1993 -1995
QA System Support Specialist Cigarette Manufacturing
Education and Professional Certifications
B. S. Business, University of Maryland, College Park
Assoc. Degree, University of Maryland, Munich, Germany
Certifications: Certified Quality Auditor (CQA), American Society for
Quality
Six Sigma Black Belt Certification, Virginia Commonwealth University,
Richmond
Myriam Hunt
3000 Blackthorn Way
Richmond, Virginia 23233
Telephone: 804-***-****
***********@*******.***
References
Carrie Larson
DCS Corporation
Quality Assurance Engineer
PM Clothing & Individual Equipment
10170 Beach Road, Building 325T
Fort Belvoir, VA 22060-5800
804-***-**** (cell)
************@*******.***
Relationship: Previous Manager and Mentor
Alan Huband
Sales Representative
Southern Graphic Systems, Inc.
5301 Lewis Road
Sandston, VA 23150
804-***-**** (cell)
****.******@*******.***
Relationship: Previous Manager and Mentor
Anne Gorman
14362 Mill Creek Dr
Montpelier, VA 23192-2839
804-***-**** (home)
***************@*****.***
Relationship: Previous Manager and Mentor
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