Project Management
Resume:
Street NW Washington, DC 20009
202-***-**** home 202-***-**** mobile
***************@*****.***
PROFILE
Creative Senior Business Analyst with 10+ years of experience in the System
Development Life Cycle (SDLC) working in a variety of different
environments, from large corporations, to an Internet start-up, to a
consulting firm working for the federal government. Proven track record in
requirements analysis and design for complex web applications in fast-paced
environment.
Business and Systems Analysis Skills: business and systems analysis; use
case development; system requirements specifications; data mapping; process
flows; data flows; test case development; system testing, integration
testing and UAT testing; requirements management; release management; end-
user training.
Related Software Skills: Borland CaliberRM - Requirement Management
System; JIRA - Bug/Issue Tracker and Project Management; Balsamiq Mockups;
DB2Visualizer and MS SQL Query Analyzer (basic SQL); Total Commander (used
for XML Analysis); Selenium IDE Testing Tool; FileAid; MS Office.
AWARDS AND ACTIVITIES
. Member of International Institute of Business Analysis (IIBA)
. 2006 GEICO Corporate Quality Award for launch of GEICO's eSignature
. Selected as one of the top 20 finalists, out of a total 900 entries, for
"Improve City Services" idea submitted to DC Appleseed's 2006 "Solving DC
Problems" contest
. Co-founder and director (2003 - 2005) of SoCo Heights - a DC Neighborhood
Association
EXPERIENCE
General Dynamics Information Technology, Silver Spring, MD
February 2009 - March 2010
Senior Business Analyst
Participated in the development efforts of technology projects for the
National Center for Telehealth and Technology, a component center under the
Defense Centers of Excellence for Psychological Health and Traumatic Brain
Injury (DCoE) umbrella. Performed business analysis for web-based
applications and clinical applications for use by healthcare providers,
researchers, service members and their families. Interviewed psychologists
and Subject Matter Experts to capture business objectives and provide
support in the creation of business cases. Decomposed business requirements
into functional requirements and created requirements specification
documents. Coordinated with virtual team members to manage project through
completion.
Accomplishments:
. Led and facilitated a working group to define the Software Development
Life-Cycle (SDLC) for the Telehealth and Technology Center.
. Selected to attend the Social Media for DoD and Government Conference
in June 2009. Summarized key points in an information paper for
distribution to senior management.
. Participated in defining a process (1) to promote the dissemination of
information for similar web initiative across directorates and
centers, (2) to encourage collaboration among stakeholders and team
members for projects with similar business objectives and (3) to
ensure proper visibility and approval by the DCoE leadership.
. Worked with SMEs to help define business requirements and document the
business cases for several DCoE initiatives.
. Interviewed psychologists and SMEs to define and document requirements
(use cases and user stories depending on chosen methodology for
project) for clinical applications and several large web-based
collaboration initiatives. Created conceptual mock-ups using Balsamiq
to elicit requirements from clients and to supplement requirements
specifications for the development team.
Preventive Medicine, Bethesda, MD June
2008 - December 2008
Business Analyst Lead
Interviewed Subject Matter Experts in the medical field to capture business
needs for a healthcare company promoting wellness and disease prevention
with use of a highly engaging and interactive web application. Performed
analysis of requirements and created use cases. Worked with experts in the
science of behavioral change to create storyboards. Participated in user-
testing and assisted QA team in trouble-shooting issues. Managed a team of
three business analysts.
Accomplishments:
. Selected to become the Business Analyst Lead soon after joining the
team as a Senior Business Analyst.
. Coordinated the analysis effort and participated in documenting the
functional requirements for new start-up company.
GEICO, Chevy Chase, MD
July 2004 - June 2008
Senior Systems Analyst
Captured and analyzed functional and system requirements for corporate-
sponsored initiatives, requested enhancements and reported bugs. Worked
with designers to create interface mock-ups and documented view
specifications. Developed test cases and executed test plans for system and
integration testing. Served as a liaison between internal corporate-wide
Subject Matter Experts and the development team. Collaborated with legal
team to ensure legal compliance and the Usability Team for best usability
standards and practices. Participated in release management and support.
Accomplishments:
. Volunteered to participate in 18-month rewrite project of multi-tier
web application system. Analyzed existing web application to document
business process flows. Defined new data elements for Data Model and
mapped session data to database elements. Documented detailed system
rules for complex web services used for underwriting and rating
evaluation.
. Selected as lead analyst for corporate e-Signature project. Increased
completion of legally-required forms from Internet customers by 60%.
Project awarded the 2006 corporate award for best customer-focused
process improvement. Selected by management to receive award on behalf
of team and make acceptance speech. Selected by Claims Legal to
represent GEICO as corporate witness for first eSignature litigation
case.
. Led the selection process for e-Signature vendor, which included
writing the RFP and facilitating proposal evaluation. Created RFP
template now used by Internet Division.
. Promoted the use of e-Signature to regional offices across the country
by conducting workshops and by making presentations to associates,
senior management and legal teams.
. Selected as project coordinator to implement TeaLeaf, a web
application management tool for site maintenance and problem
resolution.
AIRLINE TARIFF PUBLISHING COMPANY, Dulles, VA
May 1995 - July 2004
Senior Business Systems Analyst
Interviewed stakeholders to capture business needs and wrote functional
requirements for web-based and mainframe projects. Provided solutions to
development projects through research, interviews and analysis. Translated
business requirements into functional specifications. Provided Quality
Assurance for system flow, interface design, and usability. Wrote user
documentation and industry-wide bulletins announcing system enhancements.
Created workflow diagrams, documented business rules and maintained
glossary of common terminology. Created storyboards and worked with User
Interface Designer to develop prototype. Performed integration testing
during all iterations.
Accomplishments:
. Selected to participate in the first company web-based prototype
project and adjusted Requirement Specifications template for web-based
applications.
. Facilitated meetings to determine the standard "look and feel" for web-
based applications. Created document outlining standards. Document to
be used as starting point for company-wide web standards guide.
. Identified deliverables and tasks for the Business Development
division. Participated in company-wide Lifecycle Committee to ensure
all project deliverables and tasks are incorporated in lifecycle.
. Introduced formal test plan for Disaster Recovery Tests. Defined test
cases for each major program of application.
AIRLINE TARIFF PUBLISHING COMPANY, Dulles, VA
January 1989 - May 1995
Senior Tariff Analyst
Mediated between international air carriers and governmental regulatory
authorities to analyze, prepare and submit airline fares and related
information to global distribution systems. Maintained and updated database
with changes from carriers within a high-profile and high-pressure
environment to meet competitive demand with daily and hourly deadlines.
Served as a troubleshooter for problems within various applications and
addressed customers' inquiries about the system. Advised airline
representatives on proper filing procedures.
Accomplishments:
. Trained and counseled foreign and domestic airline personnel on system
and in policies, legal requirements, and procedures of the
International Air Tariff Agreement, the US Department of
Transportation and other international transportation agencies using
fluent French for French speaking customers.
EDUCATION
. Web Development Certificate, George Washington University, Washington,
DC, 2004
. BA in French and Geography, Mary Washington University, VA, 1988
Contact this candidate