Quality Assurance Sales

**** ******** *****, **********, ** *****

510-***-**** (cell)

************@*****.***

Education B.A IN Mathematics 2006 University of California

Berkeley

Skills Worked in the health care industry managing the

Summary reporting of the operations of the Healthy Families and

AIM programs and performed compliance evaluations. 3

years of solid MS excel and access, macros, VBA, T-SQL,

Reporting Services, SQL Plus, and Oracle SQL skills.

Trained on Green Belt Six Sigma (Minitab) and use

knowledge to improve business operations variations by

identifying errors, implementing solutions, and

controlling the operations performance.

Quality Assurance Analyst - March 2008-Current

Compliance

Maximus, Inc.

Folsom, CA

Automated the reporting of the monthly performances of

the premium processing, image assembly, case

correction, capitation, billing invoices, 834's, and

refunds processes by introducing macros and VBA

concepts.

Administered, designed, and updated MS access databases

and applications with reporting capabilities that

facilitated the analysis of processes variations.

Created AD-HOC reports via SQL statements, crosstabs,

and pivot tables when requested.

Managed to overview the HFP Premium Processing audit

using financial imaging software, AQURIT, MS access,

and ORACLE database 9i.

Monitored the call center to verify HIPAA rules were

followed accordingly.

Systematically collected, transformed, and prepared the

samples to be used in the evaluations of the central

operations processes using MS excel

Knowledgeable of SQL SERVER 2008 and Reporting

Services.

Analyzed new business requirements, made

recommendations, and developed business solutions

using relational database concepts.

Administrator I, Call Center March 2007 - March

Maximus 2008

, Inc.

Worked as a bilingual (Spanish-English) Call Center

Representative for the HFP/SPE and AIM program

providing customer with answers to their children's

case.

Performed changes of health, dental, vision plan per

HFP members during Open Enrollment.

Informed HFP/SPE/AIM applicants about their account

status during the application process.

International Sales Assistance August 2006-Dec 2006

Exportec-LLC

Handled the complete creation of Pro-forms and Invoices

that would be sent to our international buyers and

would log the transaction using the accounting

software, MYOB.

Managed to control the entire business operations when

the owner traveled to Mexico.

Contacted our vendors and buyers to verify our orders

would process accordingly so they would get to our

buyers' destinations in a timely manner.

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