Customer Service Financial
Resume:
ANJU UPADHYAY
Des Plaines, IL 60016
********@*****.***
SUMMARY
. Seven years of financial leadership experience
. Comprehensive experience in critical corporate financial functions,
including cash flow analysis, budgeting, reporting, planning and
analysis, and internal controls
. Financial and Statistical Modeling
. Experienced in SAS, SQL, Excel and Teradata
. Strong organizational skills, analytical, problem solver
. Expertise in data processing systems, financial analysis, and oral and
written communication.
PROFESSIONAL EXPERIENCE
TAPROOT CONSULTING
Sep 2009 - Present
Strategy Consultant
. Developed strategic and financial business plan for leading Non-Profit
organization. Facilitated the overall process of funding and
identified key issues facing the organization for next three years.
DISCOVER FINANCIAL SERVICES, Riverwoods, IL May 2007 - Jan 2009
Internal Consultant-Customer Service and Consumer Banking
. Designed financial framework on cost drivers to validate and identify
risks in strategy for a business unit (Discover Bank). Carried out
benchmark analysis to compare the cost structure of Discover Bank with
its major competitors.
. Performed cost benefit analysis of operational procedures at two fraud
investigation centers; recommended best practices improvement;
developed key performance indicators and benchmarks for throughput
time, productivity, and quality for different fraud types; analysis
recommended in savings of more than $2.5 million.
. Developed and maintained financial and valuation models, wrote reports
analyzing quarterly earnings, monthly sales releases and various
economic indicators for Discover Bank.
. Analyzed Discover's credit card statement design to locate
opportunities for modifications that could reduce customer care calls;
analysis resulted in savings of more than $1.2 million.
. Developed risk models for cross market customers for Discover Personal
Loans. Analysis helped capture 72% of converted loans and 79%
responders in off-time sample.
. Performed complex financial and statistical model to identify the
target customer segments for cross-market launch of new product
offering. Proposed key differentiating features for new Discover
Personal Loans.
. Conducted competitive analysis on product offerings from potential
competitors in the broad-market personal loan product space, analysis
helped in identification of new business opportunity.
GMAC FINANCIAL SERVICES, Southfield, MI Summer 2006
Finance Analyst
. Collaborated with cross functional teams to forecast GMAC Insurance
financial budget that enabled senior executives in strategic decision
making.
. Created a reporting structure for new accounts which led to improved
variance analysis and user friendly application resulting in broader
use of the reports across the company
. Presided on topics such as Risk Management, Strategy, Financial
Planning and Analysis, Budgeting, and Forecasting.
ACADEMY OF AEROSPACE AND AVIATION, Indore, India 1999 - 2005
Finance Manager
. Managed a $300 million budget; prepared reports to summarize and
forecast the organization's financial position; reported updates to
Managing Director on a quarterly basis.
. Developed and implemented expense control system used by senior
management for monitoring and forecasting which reduced costs by 25%.
. Enhanced department efficiency and internal financial control.
. Coordinated project deliverables, scope, timeline and cost for
different business development projects.
EDUCATION
. Master of Business Administration, University of Michigan, Ann Arbor,
MI, April 2007
. Master of Commerce, Finance, Statistics and Accounting, University of
Delhi University, India, July 1999
. Bachelor of Commerce, Finance, Economics, Accounting and Business
Mathematics, University of Delhi, India, July 1997
COMPUTERS
SAS, SQL, Datamining, Teradata, Microsoft Excel, Financial and
Statistical Modeling
ADDITIONAL
. US Permanent Resident.
. Associated with 'Asha for Education' Detroit, a non-profit
organization dedicated to socio-economic change in India through the
education of unprivileged children.
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