Customer Service Manager

RICHARD BAILLIO

**** ***** **.

Virginia Beach, VA 23445

757-***-****

SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS

. Award winning, multi-media service technician with more than 12 years

experience servicing and installing telecommunications in residential

and business locations

. Highly skilled manager with more than seven years supervisory

experience in operational, administrative services, and employee

relations; Extremely effective negotiator able to motivate and

persuade while working in a team environment

. Computer skilled: Highly knowledgeable and proficient with computer

functions and applications with the capabilities to learn new programs

quickly and efficiently

. Outstanding communication skills who has been recognized for

resourcefulness, creativity, initiative, and energy

. Strong personal traits include dependability, honesty, integrity,

and self-motivation with flexibility to adapt quickly to changing work

requirements and a commitment to quality results

PROFESSIONAL EXPERIENCE:

1997 - Present, Bell Atlantic/Verizon Communications -BACCSI

Norfolk, VA

Multi-Media Service Technician

Duties Include: Handling residential and business customers for

Bell Atlantic; Technical skills include: hanging drops,

installing network interface devices, running station wire,

completing buried drops, as well as some splicing for buried

drops; Provides valuable customer service during peak and

emergency situations.

1996 - 1997, Dynamic Concepts Incorporated Norfolk, VA

Multi-Media Service Technician

Duties Include: Handling Residential and business customers for

Bell Atlantic as a contractor. Technical skills include:

hanging drops, installing network interface devices, running

station wire, completing buried drops, as well as some splicing

for buried drops; Provides valuable customer service during

peak and emergency situations.

1995-1996, Advantage Auto Stores Portsmouth, VA

Assistant Manager

Duties Include: Managing store and personnel to produce revenue for the

company; Maintained inventory and product loss due to theft; Responsible

for training new employees and scheduling employees; Provided customer

service and product information for sales.

1992-1995, Bankcard Systems Alexandria, VA

Technician

Duties Include: Installation of ATM and credit card machines. Technical

skills include installation for telephone jacks, station wire, and

essentials troubleshooting to make sure machines are complete and working

for clients.

EDUCATION:

1979 Graduated Ferguson High School, Newport News, VA

1997 Bell Atlantic-Basic Installation and Maintenance Training & Gaffing

1998 Customer Service Training

1999 Bell Atlantic- Basic Business Training

AWARDS/CERTIFICATIONS

. Received awards for excellent customer service.

. Occupational and motor vehicle safety.

. Top Technician award for 1999 First Quarter

. Certificates of appreciation for storm restoration

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