Training Software

Christine Williams

Voice: 972-***-**** / Cell: 214-***-**** E-Mail:

*.*.********@*******.***

Qualification Highlights

. Expertise in the custom development of leader-led, computer-based and web-

based courses as well as print-based and online reference materials.

. Expertise managing a six-person training department staff tasked with

course development and delivery responsibilities.

. Expertise in all phases of writing project life cycle: needs analysis,

design, development, implementation and follow-up evaluation.

. Effective writer, able to communicate complex business concepts, sales

strategies, software use and technical content clearly, using a wide

variety of tools.

Tools

Adobe FrameMaker Doc-to-Help KnowledgePresenter 2005

Adobe Photoshop RoboHELP 2000 & HTML (elearning tool)

Adobe Acrobat Adobe Captivate 3 & 4, JASC Paintshop Pro

Blackboard, Adobe Presenter, Qarbon FullShot and SnagIt

Centra 99 & Webex Viewlet Builder & OnDemand (screen capture

(Virtual Classroom tools) (eLearning 'lite' products)

development tools) Camtasia (demo tool)

MS Word ISTAuthor & HTML (used in

MS PowerPoint I-Canvas (elearning tools conjunction with other

MS Excel from EDTLearning) tools)

Work Experience

Elearning and Classroom Course Development Contracts - 1995 - 2009

Elearning Designed and developed a simulation-based course around the skills

Development needed to use an online interview tool for multiple medical staff

(08/09 - positions using Captivate 4. (Performance Solutions, Plano, TX)

Current)

Elearning Developed several Camtasia demos for technicians. Designed and

Development developed a course around the analysis and interpretation of

(11/08 - newly-designed financial reports for a mid-management audience

08/09) tasked with applying that analysis to develop coaching strategies

in their dealerships. Used Captivate 3 and Captivate 4 for this

second project. (Lennox International, Richardson, TX)

Elearning Rewrote an existing CarePix interviewer training course for a

Development medical staff audience using PowerPoint and Adobe Presenter.

(07/08 - (Performance Solutions, Plano, TX)

10/08)

CBT/WBT & In preparation for new Nortel product releases, updated various

Classroom telecom courses, provided quality control reviews, and provided

Development general media assistance where needed. The primary course I

(11/07; 11/06 developed materials for supported a Multimedia Communications

- 3/07; Service product line with VoIP and multimedia collaboration

8/15/03-5/10/0 components. Used FrameMaker, Word, Excel, Photoshop and OnDemand

4; tools. (Global Knowledge / Nortel Networks, Richardson, TX)

8/3/2004-10/1/

04)

WBT Participated in the online design of elearning materials for

(6/1/05-7/5/06 insurance prelicensing course content. (WebCE, Richardson, TX)

)

WBT Designed, developed storyboards, and authored web-based training

(3/15/2004 - for a software application using RoboDemo. (Mlink / Accor)

5/15/2004)

Elearning Storyboarded integrated training and reference web solution in

Development support of new engineering document tracking software used

(July-Aug, internally and by client's 3rd party vendors. (Rapid Intake /

2003) Hewlett-Packard, Vancouver, WA)

Online Teacher Co-taught an online Flash and elearning course. (My responsibility

was teaching the elearning project design and development

(Fall knowledge and skills.) (Richland College, Dallas, TX)

semester,

2002)

Elearning Developed web-based standalone training courses for medical

Development software applications using ISTAuthor and its successor, I-Canvas

(6/15/02 - authoring tools plus HTML, Flash, Photoshop, Qarbon Viewlet

5/03) Builder and various screen capture programs. Courses in first

quarter 2003 were used by over 2000 learners. (Source Medical

Software, Birmingham, AL)

Course Design Produced the course design document and all training materials in

& Development Information Mapping format for a 5-day workshop covering use of a

7/01 - 9/01 Unix-based financial application. (CitiCapital / MLink)

Course Wrote the course design document covering Consolidated Billing

Developer Software (CBS) use content for a leader-led course.

5/01/01 - Created .avi demos and electronic job aids of CBS entry tasks

5/28/01 using Camtasia and PowerPoint. (Cingular Wireless)

CBT/WBT Course Designed and storyboarded 5 hours of CBT on BARS/NARS (programming

Developer for Meridian 1 switch) for telecom technicians.

2/5/00 - Designed and developed a pilot Centra course with PowerPoint media

2/16/01 on Voice-Over-IP telephone features.

Co-developed sales training on next-generation internet telephony

products with PowerPoint media. (Global Knowledge - Nortel

Networks)

Course Design Updated leader-led Information Mapped course materials to include

& Development new order entry software training for multi-week customer

10/01/01 - representative new hire program. (Southwestern Bell / Integrated

1/15/02 Performance Solutions)

WBT Course Conducted needs analysis, designed and storyboarded 2+ hours of

Developer product knowledge web-based training for financial advisors.

9/15/99 - (KnowledgeBuilder.com / Prudential Securities)

1/5/00

Course Designed and developed course materials to support a new system

Developer application implemented in a help desk environment. Conducted

10/20/97 - needs analysis and design resulting in revisions of two, 5-day New

4/1/98 Hire training courses. Developed training materials for these

courses, along with a team. (Warrantech, Inc.)

Online Help and Technical Writing Contracts - 1995 - 2004

Technical As part of a team, developed process maps using Visio and job aids

Writer using MS Word to support an organizational change to training

(5/08 - 6/08) department responsibilities occurring at Volkswagen Group of

America in Detroit.

(Stranix/VWGoA)

User Guide As part of a team, developed two user guides using MS Word to

Development support software application use.

(7/15/07 (Writing Zone/Vertical Alliance)

-10/01/07)

Online Help Participated in systems analysis for new small business credit

and User Guide software application for financial institutions.

Development Developed and maintain online Help using RoboHelp's HTML tool to

(3/01/02 support the company's three loan origination software tools.

-9/30/02; Develop software demonstrations of the company's loan application

Since 5/10/04 software using Captivate.

I'm working Developed and currently maintain print guides for

here 30 hours users/administrators of all three consumer loan application

per week.) software package using MS Word. (Updates are ongoing for products

I originally developed in 2000/2001.)

Write all Release Notes for all product releases.

(Cypress Software Systems)

Technical Developed training manual for Nokia product using FrameMaker.

Writing (MLink Technologies)

(12/15/04 -

1/10/05)

Online Help Updated online Help program for the Consolidated Billing System

2/22/01 - (CBS) I built 18 months prior using RoboHELP 2000. (Cingular

5/28/01 Wireless)

Technical Developed procedures for a telecom website focused on using a new

Writing technical product.

(12/15/01 - Began "Getting Started" guide using FrameMaker. (MLink

2/01/02) Technologies)

Online Help Participated in systems analysis for new consumer banking software

Developer application.

3/1/00 - Created data definitions document and data consistency checks

2/1/01 document for the application.

Developed online help for the application using RoboHELP 2000.

(MLink Technologies / Cypress Software)

Online Help Designed and developed online help to support a roamer agreement

Developer tracking database application, first with Doc-to-Help. Then

4/15/98 - converted project into RoboHELP. Designed and developed online

10/15/99 help and a CBT Quick Tour for a consolidated billing system using

RoboHELP and Authorware 5 Attain. (Southwestern Bell Mobile

Systems - Now Cingular Wireless)

Online Help Designed and developed 3 Doc-to-Help online help and print guides

Developer projects for an insurance company policy submission and management

7/16/97 - software application: a user guide (300+ pages), a system

9/15/98 administration guide (120 pages) and an accounting guide (100

pages). Designed and developed leader-led training materials to

assist implementation of this program. (Contract - Crump

Insurance)

Technical Analyzed, designed and developed documentation for new paging

Writer software products including user, systems and installation

2/3/97 - manuals. (PageMart, Inc.)

7/30/97

Online Help Lead designer/writer of a major online Doc-to-Help development

Developer, project for a life insurance software company. Instrumental in

Project Lead reorganizing project, setting new formatting and design standards,

3/95 - researching technical content, and help development. Guided

12/31/96 project through two major releases. Final product was multi-file

help system plus a 650-page document.

Updated life insurance print guide content in FrameMaker.

(CYBERTEK, Dallas, TX)

Elearning, Course Development and Other - Prior to 1995

Instructional Participated in storyboard development of computer-based

Design/ compliance training courses for the financial industry.

Consulting Custom developed four hours of a thirteen-hour, computer-based

Assigments - training course for tellers using Phoenix. (Florida National Bank,

(9 years) Jacksonville, FL)

Marketed computer-based and leader-led training development

services used by Southland Corporation, Greyhound, Electrocom

Automation and others.

Developed course materials for the Southland and Greyhound

projects.

Conducted operations analysis and wrote procedures to set up a new

training department. (Comanche Peak Nuclear Power site, Granbury,

TX)

Custom-developed a variety of leader-led courses:

train-the-trainer (Lafarge); mainframe and PC-based financial

application software training (Gill Savings, now Bank of America;

Bank Leumi of New York); provisioning a switch and traffic

analysis (Nortel); retail mid-management training (Zale);

production management and productivity measurement for bankers

(Impact Systems); technician training (Southland Corporation).

Training Managed training function for F & M Bank (later First Bank Systems

Supervisor and now US Bankcorp) in Minneapolis, MN. Set training policy;

(7 years) established methodology; and managed development and delivery of

retail banking and bank operations training courses through

six-member training department.

Instructional Developed several self-instructional sales training courses for

Developer medical and software products division sales representatives, used

(1 year) nationally and internationally. (3M, St. Paul, MN)

Teacher Taught English to 7th - 9th grade students in San Diego, CA.

(3 years) Taught English and Drama to 10th - 12th grade students in White

Bear Lake, MN.

Education

Masters degree - University of Wisconsin, Education & English. Madison,

Wisconsin;

Bachelors degree - St. Olaf College, English major, Northfield, Minnesota;

Multimedia classes - Richland College. Dallas, Texas

Awards

. STC Lone Star Chapter 2005 Merit Award Winner in Online Communications

Division (for Accor software training course).

Contact this candidate