Developer Customer Service

VASUNDHARA KRISHNAMOHAN

**** ******* *****, ********* **** ( Buffalo Grove, Illinois 60089 ( (309)

***-**** ( *********@*****.***

SUMMARY

An analytical and performance-driven information technology

professional, with progressive experience in computer operations,

hardware and software, systems analysis, programming, implementations,

and technical support, as well as end-user support. Communicates with

business clients to understand requirements and lead development

initiatives of project. Mentors colleagues to achieve enhanced

contributions. A dedicated contributor, who realizes long-term

success.

TECHNICAL SKILLS

< Development Tools: Rational Application Developer, WebSphere Studio

Application Developer, Rational XDE, Eclipse 3.1.0 for Development

and Component Testing, CVS for Version Control, JUnits to test

Application Components, Gupta Team Object Developer, and Benthic

Software

< Software: MS Office Suite, including Word, Excel, PowerPoint,

Visio, and Adobe Photoshop

< Web: Macromedia Dreamweaver, Macromedia Flash, MS FrontPage, HTML,

JavaScript, JSP, EJBs

< Databases: Microsoft Access 2003, Oracle 9i/10g/11g, JDBC for

Connection to Oracle (9i) Database, DB2

< Languages: Visual Basic, Pro C, Java and J2EE, SQL, PL, and SQL

< Operating Systems: Windows XP, UNIX, and Linux

EXPERIENCE

WALGREENS COMPANY Deerfield, Illinois

Programmer-Analyst 2007-2010

Intercom Plus-Fax Queue

< Enabled pharmacy technicians to process prescription refill approvals

sent by prescribers electronically rather than manually scanning in

responses as new prescriptions.

< Created high-level design and detailed technical design documents.

< Developed TUXEDO middleware components, using Pro C, Oracle 10g, and

Unix OS.

< Mentored developers in creating TUXEDO middleware components.

< Crafted user interface components, using Gupta Team developer.

< Performed unit testing based on functional requirements.

One Walgreens-One Patient View

< Enhanced existing pharmacy application for synchronization with master

data store for retrieval as well as updating in real time.

< Mentored developer in creating Web-based application as part of

functional requirements.

< Developed TUXEDO middleware components, using Pro C, Oracle 10g, and

Unix OS for use in conjunction with Web application mentioned above to

retrieve and update information.

< Performed unit testing based on functional requirements.

< Supported system test activities by fixing bugs.

Remote Prescription Entry and Verification

< Enhanced existing functionality, which enabled stores within state to

help with entering and verifying prescriptions in busy locations.

< Fine-tuned batch jobs to improve performance of application and reduce

load on database server.

< Provided production support, including bug fixes and adding user-

friendly enhancements to application.

< Supported system test activities by contributing to fixing of bugs.

Workload Balancing

< Contributed to enhancement of existing Web application, enabling users

to group stores in state into buddy groups for assistance in entering

prescription information and reviewing prescription information.

< Gathered metrics to monitor improvements in store performance.

< Provided production support, including bug-fixing and adding user-

friendly enhancement to application.

< Supported system test activities by contributing to fixing of bugs.

InfoScript Monitor

< Developed standalone Java Swing application to help display status of

prescriptions for patients in waiting area of hospital pharmacy.

< Created high-level and detailed-design documents, based on input

acquired from business users.

< Developed Swing application, using RAD7 and interfacing with TUXEDO

middleware to access centralized Oracle database systems.

< Performed unit testing, based on functional requirements.

< Supported system test activities by contributing to fixing of bugs in

Swing application and TUXEDO middleware components, using C language.

< Provided production support, including bug fixes and developing

troubleshooting documents with SQL queries and additional technical

details to enable second-level support help for pharmacy users to

resolve issues.

APEX SYSTEMS INC. Deerfield, Illinois

Consultant, Walgreens Company 2007

Therapeutic Interchange Program Web Application

< Developed Web application to help pharmacy technicians process

Therapeutic Interchange options for eligible drugs, with approval of

patient and prescriber, to reduced costs of prescription medication.

< Created high-level and detailed-design documents based on input

acquired from business users.

< Crafted Web application, using RAD7 and JSPs, as well as interfacing

with TUXEDO middleware to access centralized Oracle systems.

< Performed unit testing based on functional requirements.

< Supported system test activities by contributing to fixing of bugs in

Web application and TUXEDO middleware components, using C language and

UNIX OS.

ACCENTURE TECHNOLOGY SOLUTIONS Bloomington, Illinois

J2EE Developer 2005-2006

AICS Architecture and Claim Components

< Created high-level and detail-designed documents assigned, based on

requirements.

< Developed components based on requirements, using WSAD, Rational XDE,

UML Modeling, and XSL and XML configuration files.

< Wrote and executed JUnits and functional tests as part of unit testing.

< Coordinated off-shore development assignments in phases of software

development life cycle, such as design, detailed design, and

development and unit testing.

< Contributed to quality control process.

< Installed and ran XDE plug-ins created internally to test successful

restructuring on Rational XDE models for claims components.

< Documented defects and redirected for rectification by respective team

members.

< Served as developer and off-shore development team coordinator and

mentor for new employees.

Claims Model Restructuring Phase II

< Reorganized claims model into component-based structure, which enabled

developers to access ECS in more granular manner to improve workspace

efficiency.

< Installed XDE plug-ins created as part of initiative.

< Executed and reviewed output of XDE plug-ins to ensure satisfaction of

technical requirements.

< Led execution of test scripts to ensure successful restructuring of

model.

< Documented defects found when testing XDE plug-ins.

< Reviewed technical documentation for clarity and technical accuracy.

< Debugged XDE plug-ins to identify root-cause of defects identified

during testing.

< Served as team member and mentor for trainees.

Claims Model Restructuring Phase I

< Created Rational XDE plug-ins and integrated into AICS development

environment, with function of traversing Rational XDE model,

identifying XML patterns and modifying, using low-level rational XDE

APIs.

< Installed and configured AICS application development environment.

< Led installation of XDE plug-ins created as part of initiative.

< Executed XDE plug-ins on AICS claims model.

< Reviewed output of XDE plug-ins to ensure satisfaction of technical

requirements.

< Debugged XDE plug-ins to identify root-cause of defects identified

during testing.

< Reviewed technical documentation for clarity and technical accuracy.

Human Resources Application

< Designed application to collect and maintain employee data related to

personal, skills, position, and project-related information with

deliverables, including documentation of application requirements, use

cases, sequence diagrams, logical data model, and test plan and

conditions, leading to development of Web-based application.

< Developed three-tiered, multiple component HRS application, using

skills in Java, JDBC, and Oracle.

< Contributed to aspects of software development life cycle, including

requirements, design, build, and test phase. Executed XDE plug-ins on

AICS claims model.

< Used Java 1.5.0_01 and Eclipse 3.1.0 for developing as well as

component testing, CVS for version control, JDBC for connection to

Oracle database, and JUnits to test application components.

ILLINOIS STATE UNIVERSITY Normal, Illinois

Customer Service 2003-2005

< Communicated various university development projects to alumni.

< Aided alumni in donation to university development project of choice.

Programmer Analyst 2003-2005

< Developed applications in Visual Basic, Java, and C++.

< Designed databases with Microsoft Access and Oracle.

< Utilized SQL to manipulate Oracle databases.

< Created and maintained Websites for not-for-profit organization.

< Coordinated web development project involving use of WebSphere

Application Studio.

Educational Support Technician 2003-2005

< Provided support with Microsoft Office Suite to students and faculty.

< Maintained and supported configured printers as well as classroom

records, using Oracle 9i.

EDUCATION ILLINOIS STATE UNIVERSITY, Normal, Illinois, B.S., Accounting,

Computer Science, 2005

CERTIFICATION Sun-Certified Java Developer, 2005

AFFILIATIONS Network of Indian Professionals, Chicago Chapter, 2010

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