Sales Customer Service

Kate Lynn Birrenkott

**** ***** **** . *********, ** 55331 . 612-***-**** .

************@*****.***

SALES & ACCOUNT MANAGEMENT PROFESSIONAL

Dynamic and success-driven individual seeking to leverage one's hands-on

experience, education, and strengths in relationship building and

communications in order to secure a position as a Medical Sales

Representative.

. Over 5 years of sales and account management experience.

. Adapt easily to rapidly changing conditions in a fast paced

environment.

. Experience Medicare and Managed Care contracts and price management.

. Function effectively as a contributing member of a cohesive team or

independently as required.

. Experience with Client Relationship Management (CRM) processes.

. Excellent SharePoint, Excel, PowerPoint, sales management skills.

. Able to quickly learn new concepts and processes.

. Excellent verbal and written communication skills.

. Highly motivated, detailed and deadline oriented.

EXPERIENCE

SELF EMPLOYED Jan. 2010 - Current

Sales, Marketing, Home Office Consulting - Currently working with 3

small businesses and one home office organization, sales strategy,

website development, internet marketing campaigns.

BOSTWICK LABORATORIES - Glen Allen, VA Jun. 2009 - Oct. 2009

Laboratory Sales Representative - Hired to advance a severely

undeveloped territory lacking consistent representation. Was able to

quickly identify target accounts, create an effective routing and

secure appointments within the first month. Effectively used

relationship building skills to grow the business within a saturated

market.

. Successfully sold laboratory services to Urology clinics and hospitals

in MN, WI and ND.

. Closed three accounts within the first 90 days in an undeveloped

territory that would have brought in an estimated $2 million in new

business.

. Researched market and developed routing processes from scratch.

. Planned, executed, controlled and closed out the project/work packages

against the defined scope and budget.

. Part of a national layoff due to economic downturn.

ABBOTT LABORATORIES - Abbott Park, IL Aug. 2006 - Jun. 2009

Specialty Sales Representative - Quickly gained trust from

customers to gain access, grow and protect the business. Maintained

administrations, compiled data and sales reports, operated under

budget, executed mailing campaigns and kept abreast of market

challenges and changes.

. Direct sales of a specialty injectable Lupron Depot in the Oncology,

Urology, Gynecology and Pediatric Endocrinology markets.

. Maintained contracts with large healthcare groups including Park

Nicollet, University of Minnesota, Health Partners and Allina.

. 3 years of experience working with managed care as well as Medicare

contracts and pricing.

. Achieved 105% to goal in Urology and 102% to goal in Gynecology Q3

2007 up from 91% in Urology and 93% in Gynecology Q1 2007.

. Maintained 80.6% market share vs. 61.4% national average in Urology

in 2007 and 2008.

. Sustained an average of 99.89% market share Gynecology in 2008.

. Participated in the product launch for Famvir and Vicodin and

successfully introduced product to market.

. Secured successful transition during territory vacancies by

maintaining high level of customer service, protect business, and

aggressively combated competition.

. Gained trust and customer access quickly by positioning myself as a

resource and an asset to new accounts.

. Designated as the Rapid Response Representative covering vacant

territories, medical, maternity and military leaves nationwide.

THE PROS ADVANTAGE - Burnsville, MN Feb. 2005 - Mar. 2006

Internet Marketing Manager, Account Manager - Managed multiple

marketing campaigns for real estate agents including advertising, brand

name recognition, logo design, website development, internet marketing,

and MLS listings.

COMMUNICATION (VERBAL AND WRITTEN)

. Met with business units to review, analyze and evaluate project

requirements according to business needs.

. Acted as a liaison between the Project delivery teams, the different

business units and users to analyze, specify and identify issues and

determine the potential solutions.

. Developed and communicated plans for defining requirements complete

with timelines, approach, and deliverables.

COORDINATION AND PLANNING

. Managed internet marketing campaigns totaling $2 million.

. Created and proposed internet marketing campaigns that included budget

planning, brand name recognition, and website development to

prospective customers.

. Worked with the project teams and users to ensure all requirements are

met.

. Involved in schedules and reviews among the business users to validate

results.

. Developed training and human resource materials as related to website

development and new hires.

. Responsible for company's tax preparation, tracking sales expenses,

budgets, and A/R.

. Involved in schedules and reviews among the business users to validate

results.

CUSTOMER SERVICE (INTERNAL AND EXTERNAL)

. Built customer trust by understanding business concepts, issues,

opportunities and language.

. Managed relationships with the business to ensure quality and timely

results.

. Provided support by ensuring business issues are resolved in a timely

manner.

METRO SALES, INC. - Minneapolis, MN May 2004 - Feb. 2005

Copier Sales Representative

. Qualified prospects by cold calling in a designated territory.

. Met with prospective customers to discuss applications and equipment

from multiple manufacturers.

. Computed quotes and presented proposals to perspective customers.

WHILE IN COLLEGE

AMERICAN NEIGHBORHOOD, INC., Tulsa, OK Real Estate Sales/Weekend Manager

Dec. 2001 - May. 2004

METRO CHRISTIAN ACADEMY, Tulsa, OK Substitute Teacher Grades 6-12

Sept. 2002 - May 2004

MACARONI GRILL, Tulsa, OK Server Aug. 2001 - May 2004

EDUCATION & PROFESSIONAL DEVELOPMENT

OKLAHOMA STATE UNIVERISTY - Stillwater, OK

BS in International Business Administration, Concentration on Sales

and Marketing, 2003

Courses included: Persuasive Selling, Project Management, Economics,

Ethics, Statistics, Psychology, Operations Management, International

Relations, International Economic Development, French

SOFTWARE

Project Communication

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. WebEx

. Salesforce.com

. Outlook and contact management

OTHER

Volunteer, Memory Care Center for Alzheimer patients

Contact this candidate