Customer Service Sales

JEWEL NICOLE ANDERSON

**** ********* ** ** **** *D, Atlanta, Ga 30324

*****.********@************.***

SUMMARY

Dedicated Recruiter, Business Analyst, with a vast amount of experience-

Proven professional strengths includes Staffing, Sales, and Excellent

Communication skills, proven leadership ability, highly competitive and

Self-motivated.

PROFILE

The following is a detailed description of strengths and skills that allows

me to perform effectively within highly competitive and demanding

industries:

Staffing Excellent Behavioral Presentation Skills

Communication Interviewing

Skills

EXPERIENCE

MATTRESS FIRM, INC.-Atlanta, GA

6/07-

present

Market Recruiter

Recruit and interview over 65 candidates for the Sales Management in

Training positions

Administer behavioral interviewing questionnaires to efficiently hire

over 30 employees which brought in a revenue of 1,844,198 dollars to

the Atlanta Market

Successfully train and develop recruiting teams to aid in the

attendance of career fairs, perform resume screenings, phone and face

to face interviews.

Communicate with Corporate and Market Leadership to access the

staffing needs and progress of the districts

Initiate and currently developing new recruiting relationships with

other Colleges, Universities (Georgia Perimeter College, Oglethorpe

University, Kennesaw State University)

Developed an implemented an effective phone screen process to utilize

when interviewing candidates over the phone

Create Excel spreadsheets to track and provide follow-up with all

candidates, interview scheduling, and accurate records keeping during

pre-hiring and hiring processes

. Attend various career fairs throughout Georgia and participate in

college fairs such as University of Georgia and Georgia Perimeter

College, etc

. Manage several million dollar stores within the Atlanta Market

. Consistently finalized 60-70% of the store's budget

. Successfully retailed over 1.8 million dollars in personal sales which

allowed me to receive the 100k Award at The Buckhead location

. Work closely with Area Managers and assist with continuous training,

setting expectations, and sharing best selling techniques

. Use internal systems to analyze and measure store's performance, and

key progress indicators.

. Utilize guerilla marketing tactics to drive traffic and increase

personal and store's revenue

CATHY JEAN -Lithonia, GA

05/02 - 11/06

Co-Store Manager

. Recruited and hired over 15 brand reps for the company

. Trained brand reps how to properly sell merchandise and execute store

duties

. Achieved and exceeded daily sales goals.

. Encouraged quality customer service

BUILD A BEAR WORKSHOP- Lithonia, GA.

09/01- 12/05

Master Bear Builder

. Retailed and prepared specialty products

. Bestowed great customer service

. Managed stocking and inventory of merchandise

. Effectively provided children with supervision, and entertainment

INTERNSHIP

PERSONA AFFAIRS- Atlanta, Ga

04/10-present

Market Research Intern-Resume Branding

. Plan, develop and implement research strategies and objectives for job

seekers, professionals in transition, career related events and

academic/ corporate speaking opportunities

. Gather environment, market, consumer, competitor, recruiter/talent

manager and job description data

. Analyze and prepare reports summarizing research findings and

recommendations

. Use various search engines, web browsers and government press releases

to understand the job market trends and prepare a detailed reports

. Perform resume evaluations and generate a customized discovery

questionnaires for each client

VOLUNTEER

VIRTUOUS CAREER SERVICES- Atlanta, Ga

01/10-present

Program Director/Founder

. Review and screen resumes for job seekers and professionals in

transition

. Provide thorough consultations teaching clients how to write their

resumes, performing mock interviews, and building confidence in each

individual

. Established social media marketing pages to build a clientele and

promote the understanding of the business

. Prepare self discovery questionnaires to show each client what

information is missing from their resume

SKILLS

Proficient in Microsoft Word, Excel, Power Point, Windows, Internet,

Facebook, Linked In,

Possess great interpersonal skills, very outgoing, relationship builder and

willing to learn more

Work history concurrent with fulltime education.

EDUCATION

Communication Studies, Georgia Perimeter College

Dunwoody, GA.

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