Customer Service Insurance

Lisa Reimann

**** ******** ******

Los Angeles, CA 90045

425-***-****/*********@*****.***

Objective: Experienced insurance professional seeking employment with a

reputable company.

Qualifications:

-2 years experience adjusting personal auto claims

-4 years underwriting commercial insurance accounts

-Create and maintain detailed records for customers

-Data entry

-Ordering supplies

-Filing

-Type 50+ words per minute

-Answering multi-line telephone

-Troubleshooting problems with office equipment

-Gather information from written records, customers, and business partners

to prepare reports

-Respond promptly to mail, faxes, phone calls and emails

-Provide courteous, timely customer service

-Proficient in Microsoft Word, Excel, Outlook, PowerPoint, experience using

Access

Work Experience:

Underwriting Technician (temp) May 2008 to October 2008

SeaBright Insurance/Seattle

-Provide support for workers compensation underwriters

-Make policy changes to large workers compensation policies, $150,000+

premium

-Provide customer service to agents across the United States

-Bind and issue policies

Front Office Administrator (temp) Jan 2008 to May 2008

Pace Staffing/Mill Creek

-Provide administrative support and customer service for nine recruiters

for a

staffing agency including scheduling appointments, answering multi-line

telephone, opening, scanning and delivering mail, data entry, processing

background checks and drug screens, filing, creating customer accounts,

ordering supplies, and trouble-shooting office equipment malfunctions

Trade Show Organizer Aug 2007 to Present

Carpenters Union/Seattle

-Set up and tear down trade shows and conventions in the Puget Sound area

Insurance Underwriter Mar 2002 to Aug 2006

Safeco/Redmond, WA 3-2002 to 3-2005

Minico Insurance/Phoenix, AZ 1-2006 to 8-2006

-Gather information from written documents, insurance agents, financial

reports, field representatives and application to determine level of risk

for a variety of businesses

-Communicate and sell ideas to internal and external customers

-Develop and maintain relationships with agents to reach sales goals and

retain profitable accounts

-Provide timely, accurate customer service and coverage information for

agents

-Process changes to existing accounts and provide insurance quotes for new

business

Auto Claims Representative Aug 2000 to Mar 2002

Safeco Insurance/Redmond

-Investigate, evaluate and adjust auto claims using recorded statements,

scene investigations, and state traffic law and police reports

-Negotiate liability decisions with other insurance carriers

-Train/mentor new claims representatives

-Enter claim payments and monitor loss ratio

Education:

University of Washington Bachelors Degree/Business Admin 2000

Contact this candidate