Michael S Davis

***** ****** ***** ** *****, AL *5111 313-***-**** abl9fq@r.postjobfree.com

Technical professional with career in computer technology and network design and

maintenance, Strong Verbal & Written Communication Skills, Results Oriented Work

Ethic, Team Player, Self Starter, Quick Learner, Strong Analytical Skills, Problem Solving

Skills, Interpersonal Skills, Multi faceted, able to use unrelated skills in order to complete

tasks

PROFESSIONAL EXPERIENCE

MTech Computer Technologies – Mc Calla, AL ’09 Present

Owner

Install, diagnose, repair, and upgrade computer systems and software. Consult, set up,

and maintain small business Windows LANs. Install and configure various peripherals:

scanners, modems, printers, hubs and switches, and digital imaging devices. Assess

customer needs and recommend appropriate products or solutions.

TaxTechs Financial Svc – Tuscaloosa, AL ’05 ‘09

Technical/Desktop Support

Provided company wide tech support for end users. Performed remote desktop configuration and

troubleshooting.

Prosys Inc. – Boca Raton, FL ‘02–‘05

Field Technician/ Desktop Support

Customer base consisted of hundreds of end users. Deployed new and repaired computers and printers.

Administered warranty program. Active in shipping and receiving of equipment. Updated work orders for

various technical issues.

Dupont – Troy,MI ‘02

Helpdesk Support

Provided computer/troubleshooting phone support to end users. Updated, escalated, and closed trouble

tickets. Deployed new PCs.

Dopar Support Systems, Inc. – Detroit, MI ‘97–‘02

Technical Support

Served as a PC technician, assistant to network technician, and warranty service

administrator

Performed warranty level service, upgrades, troubleshooting, software installation,

training, large scale deployment, imaging, back up/recovery, and maintenance.

Hardware and software networking tasks including termination of cables, integration and

installation of hubs routers and NICs, server hardware and software configuration, IP

Michael S Davis

20433 Margie Drive Mc Calla, AL 35111 313-***-**** abl9fq@r.postjobfree.com

assignment, user administration, e mail and services implementation, internet

connections, and network peripheral installation.

Computer and peripheral sales, purchasing, office management and accounting

assistance, general clerical duties, delivery services, customer care, security device

installation and furniture assembly.

Other tasks included: QA testing of software, document creation, gathering/ defining

business requirements, diagramming flowcharts, workflow analysis and developing pre

sales Statements of Work.

EDUCATION

Central Michigan University Mt. Pleasant, MI ‘96 ‘99

Business Management/ Computer Information Systems

Renaissance Magnet High – Detroit, MI ‘92 ‘96

CERTIFICATIONS AND TRAINING

CompTIA A+ Certified PC Service Technician

Compaq APS Desktop Certification

Compaq Warranty Administration

Compaq ACT/APS Workstation/Server Training

HP Warranty Service

IBM Warranty Repair/Administration

Lexmark Warranty Repair Certification

Microsoft MCSE preparation

REFERENCES

References are available upon request.

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